Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms The financial pressure on consumers has further increased this April, with many witnessing a 17/04/23 Read more
Why firms need to get serious about Disclosure for Consumer Duty success First published last year, the FCA’s 30/03/23 Read more
RegTech to support Wealth Managers and the Consumer Duty outcomes The role of AI and innovation in Consumer Duty’s future The Consumer Duty 22/03/23 Read more
A closer look at the FCA’s Consumer Duty expectations Further guidance on the FCA’s Consumer Duty expectations has been coming thick and fast 20/03/23 Read more
Intelligent Compliance: achieve your regulatory requirements in a more efficient way When it comes to supporting your compliance and conduct goals, you need a compliance consultancy 27/02/23 Read more
What can firms do to support their vulnerable customers during the cost-of-living crisis? The British public is currently facing a perfect storm of inflation, price increases and fuel 28/11/22 Read more
Ask Harry Eastwood: why outsourcing redress calculations is the best thing for your business This week we talk to Harry, TCC's Actuarial & Redress Director, about why outsourcing redress calculations will give you faster and more accurate results. 23/02/22 Read more
Ask Harry Eastwood: the challenges of DB redress calculations In the second of our Q&A interviews with Harry Eastwood, we explore the common obstacles when calculating redress for pension transfer cases. 10/02/22 Read more
Ask Harry Eastwood: how can firms prepare for the British Steel redress scheme? In the first of a three-part Q&A interviews with Harry Eastwood, our Actuarial & Redress Director, we unpick what we know about the FCA's proposed consumer redress scheme so far and what's coming next. 25/01/22 Read more
News Suitability and Equity Release: How well do you know your client? The equity release market has enjoyed a surge in activity in recent years as more and more people look 24/11/21 Go to article
How-to guides Guide to Equity Release advice: the building blocks to great outcomes From double checking your customer's understanding, to getting all your evidence lined up - here's some of the common weaknesses we see in Equity Release advice, and how to avoid them. 27/08/21 Download
Suitability lessons learnt from the British Steel pension scandal Whether the FCA will install a redress scheme for British Steel advisers remains to be seen, but what steps can advice firms take to both avoid a similar pensions crisis in the future and root out potential risk in their back book? 29/06/21 Read more
How-to guides Trends in DB transfers: how far have we come, really? From missing information, to lack of evidence - here's what we're seeing in the DB advice market 04/05/21 Download
How we're breaking the Iron Triangle The 'Iron Triangle' is the delicate balance between quality, cost and speed. Most file review projects struggle to achieve all three. Here's how our technology has made it possible. 26/01/21 Read more
The what and how of ongoing suitability While so much time and effort is put into getting that initial advice right, what happens when a clients’ circumstances change? Can you be certain that advice is still suitable? 17/07/20 Read more