News Why firms need to be challenging themselves on price and value In the run-up to the Consumer Duty, the regulator called on firms to re-examine their charging structures 26/09/23 Go to article
News FCA publishes Guidance Consultation on Financial Promotions on social media In the FCA’s Business Plan for 2023/24, it prioritised reducing and preventing consumer harm, 02/08/23 Read more
News FCA announces updates to Handbook in support of Government’s Mortgage Charter The Mortgage 01/08/23 Read more
News FCA issues new customer support guidance for insurance firms The Financial Conduct Authority, in conjunction with the Government, continue to press the financial 01/08/23 Read more
News Three key themes from the FCA’s Fair Value assessment review Published in May 2023, the FCA's Consumer Duty price and value assessment review examined the frameworks 21/07/23 Go to article
News Home and motor insurers must do more to support struggling customers, FCA warns The FCA has issued a new warning to home and motor insurers to improve their treatment of vulnerable 10/07/23 Read more
News Three need-to-know regulatory changes on the FCA's agenda Building on the priorities outlined in last year's 31/05/23 Go to article
News How firms should approach British Steel pensions redress The British Steel Pensions Scheme (BSPS) redress scheme began in earnest at the end of last month - meaning 23/03/23 Go to article
News Retirement income in the regulator's spotlight The FCA views retirement income as regulatory priority. Unsuitable recommendations can cause ‘significant 01/03/23 Go to article
News Rethinking vulnerability for the Consumer Duty era The Consumer Duty is intended to raise the bar for customer protection across financial services, placing 05/12/22 Go to article
News Consumer Duty compliance: how should firms approach the Four Outcomes? With the deadline for Consumer Duty Implementation Plans now less than two weeks away, firms should be 19/10/22 Go to article
News Three key steps to ensuring Consumer Duty readiness With the FCA’s deadline for implementation plans confirmed for 31st October 2022, firms 24/08/22 Go to article
News Consumer Duty myth-busting: what do firms need to know? Despite only weeks to go until the final Consumer Duty rules are announced, 15/07/22 Go to article
News Three rules for turning complaints into valuable lessons How can you approach complaints in a way that's constructive for both parties? In FT Adviser, Associate 14/06/22 Go to article
News Spotting the warning signs of a risky acquisition The financial sector is currently experiencing a significant surge in acquisitions. And though these 25/05/22 Go to article
News Implementing the Consumer Duty: what are the foreseeable challenges? Replacing the previous Treating Customers Fairly (TCF) requirements, the Consumer Duty 12/04/22 Go to article
News How prepared are you for the Consumer Duty? The FCA’s long-awaited Consumer Duty is expected to hold regulated firms to a whole new standard of 25/03/22 Go to article
News How advisers can balance digital innovation and human relationships Recent research has shown that digital engagement with customers is rapidly becoming the norm for financial 10/02/22 Go to article
News Suitability and Equity Release: How well do you know your client? The equity release market has enjoyed a surge in activity in recent years as more and more people look 24/11/21 Go to article