Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms
Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms
FCA Business Plan: Consumer care tops regulatory agenda for 2023/24 The FCA has today launched its Business 05/04/23 Read more
Why firms need to get serious about Disclosure for Consumer Duty success First published last year, the FCA’s 30/03/23 Read more
News How firms should approach British Steel pensions redress The British Steel Pensions Scheme (BSPS) redress scheme began in earnest at the end of last month - meaning 23/03/23 Go to article
RegTech to support Wealth Managers and the Consumer Duty outcomes The role of AI and innovation in Consumer Duty’s future The Consumer Duty 22/03/23 Read more
A closer look at the FCA’s Consumer Duty expectations Further guidance on the FCA’s Consumer Duty expectations has been coming thick and fast 20/03/23 Read more
Intelligent Compliance: achieve your regulatory requirements in a more efficient way When it comes to supporting your compliance and conduct goals, you need a compliance consultancy 27/02/23 Read more
How-to guides Three steps to the Consumer Duty starting line In just over six months’ time, the Consumer Duty will be a regulatory reality for FCA regulated 26/01/23 Download
Prepare for 2023: The importance of robust evidencing for Equity Release firms There was cause for optimism for providers and intermediaries according to Equity 12/01/23 Read more
Three steps to review your Retirement Income advice Earlier this month, the FCA released a Portfolio 20/12/22 Read more
FCA’s Appointed Representative regime and the regulatory focus on Principal firms As the new FCA’s S165 data collection for Principal firms comes into action this Thursday 07/12/22 Read more
Webinar recap: Understanding the Consumer Duty’s good customer outcomes Last week Consumer Duty expert and TCC’s 28/11/22 Read more
Webinar Recap: Why Consumer Duty compliance is critical for financial services firms On Monday, 31st October 2022, TCC’s Associate Director and Consumer Duty expert Neil Dethick 15/11/22 Read more
A helpful summary of the FCA’s four Consumer Duty outcomes The hugely significant shift towards the FCA’s new Consumer Duty will culminate in its first 26/10/22 Read more
How-to guides FCA Outcome 4: Consumer support Spotlight on the FCA’s four Consumer Duty outcomes 19/10/22 Download
Five need-to-know Consumer Duty practicalities It's no longer viable to think you've got it covered. Ensure you're meeting Duty requirements in practice, not just in theory. 12/10/22 Read more
How-to guides FCA Outcome 3: Consumer understanding Spotlight on the FCA’s four Consumer Duty outcomes 11/10/22 Download
How-to guides FCA Outcome 2: Price and value Spotlight on the FCA’s four Consumer Duty outcomes 04/10/22 Download
How-to guides FCA Outcome 1: Products and services Spotlight on the FCA’s four Consumer Duty outcomes 27/09/22 Download
How-to guides How to prepare for the FCA's new Consumer Duty regulations for positive, compliant outcomes Practical and preparatory steps to Duty compliance 21/09/22 Download
Understanding the issues on Defined Benefits transfers In the first of our subject matter expert interviews, 15/09/22 Read more
News Spotting the warning signs of a risky acquisition The financial sector is currently experiencing a significant surge in acquisitions. And though these 25/05/22 Go to article
Ask Harry Eastwood: why outsourcing redress calculations is the best thing for your business This week we talk to Harry, TCC's Actuarial & Redress Director, about why outsourcing redress calculations will give you faster and more accurate results. 23/02/22 Read more
Ask Harry Eastwood: the challenges of DB redress calculations In the second of our Q&A interviews with Harry Eastwood, we explore the common obstacles when calculating redress for pension transfer cases. 10/02/22 Read more
