Trapped in a policy maze: Are insurance firms creating unfair renewal barriers, failing Consumer Duty?
Trapped in a policy maze: Are insurance firms creating unfair renewal barriers, failing Consumer Duty?
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News The benefits of enhancing data capture go beyond compliance - Money Marketing For a number of years, the FCA has stated it strives to be a data-led regulator and with the 06/02/25 Go to article
Trapped in a policy maze: Are insurance firms creating unfair renewal barriers, failing Consumer Duty? It’s said convenience is king, so it’s surprising to see that despite clear and straightforward 09/01/25 Read more
Navigating ongoing advice servicing challenges in wealth management Ongoing advice servicing is currently the biggest challenge for the wealth sector and probably 20/11/24 Read more
FCA fines highlight the need for better customer support Two recent huge fines imposed by the FCA have once again spotlighted the ongoing need for 24/10/24 Read more
Ongoing advice services and retirement income advice are key priorities in the latest FCA update On the 7th October, the FCA wrote a 08/10/24 Read more
Insurers unable to demonstrate robust fair value assessments and adherence to product governance TCC’s team of experts has become aware of some firms being challenged by the FCA on their 19/09/24 Read more
Press Release Insurers urged to demonstrate fair value and good customer outcomes Gary Maude, Director of Advisory Practice at TCC, shares his concerns for the insurance sector: 28/08/24 Read more
Five key questions to consider when changing your advice model Recently there has been an uptick in investment advice firms looking to make some material 22/08/24 Read more
Discretionary commission arrangements review – do I need to act? “Firms who expect the Barclays hearing to result in this issue going away 22/08/24 Read more
Case study: Calculator build and assurance Redress project streamlined with bespoke calculators 07/08/24 Read more
Case study: Responsive resourcing Responsive resourcing keeps compliance audit on track 29/07/24 Read more
Case study: Specialist resourcing Large scale resourcing gets remediation project moving 29/07/24 Read more
Case study: RegTech remediation project Harnessing the power of RegTech, we saved our client £1.2m in project costs. 24/07/24 Read more
Case study: Outsourced business assurance accelerated by RegTech Discover how our high-performance business assurance helped a client deal with a fluctuating workload faster and with superior quality. 24/07/24 Read more
Case study: Project rescued by RegTech Find out how we rescued and turned around a struggling arrears remediation project and cut the review times by a quarter. 24/07/24 Read more
Case study: AML Customer Due Diligence Review Risk diminished with strengthened customer due diligence 18/07/24 Read more
Case study: Defined benefit transfers A tailor-made method method to stand the test of time 24/06/24 Read more
Case study: Past business review Quickly scaling up to deliver large scale past business review 24/06/24 Read more
A reflection: Identifying potentially vulnerable customers then and now The FCA issued Occasional Paper No.8: Consumer Vulnerability in 2015. It was published with 11/06/24 Read more
How to deliver fair treatment to customers who are (or may become) vulnerable The FCA has recently imposed a fine of over 06/06/24 Read more
How to establish a robust evidential trail and deliver fair value for assets under advice customers As financial service firms await the findings from the FCA’s survey of 18/04/24 Read more