How to deliver fair treatment to customers who are (or may become) vulnerable The FCA has recently imposed a fine of over 06/06/24 Read more
How to establish a robust evidential trail and deliver fair value for assets under advice customers As financial service firms await the findings from the FCA’s survey of 18/04/24 Read more
Consumer Duty: FCA review highlights risks for motor insurance customers FCA outlines new expectations for motor insurers following claims handling review 10/04/24 Read more
Compliance in focus: Your experts' guide to Consumer Duty annual assessments During its recent multi-firm 29/02/24 Read more
The FCA's Appointed Representatives (AR) regime: more stringent oversight rules to take effect in December 2022 Earlier this week, the FCA published a new 04/08/22 Read more
New Consumer Duty: firms are required to have an implementation plan in place by October 2022 The wait is over, after over a year of debate, speculation and rumours from all corners of the 27/07/22 Read more
The top ten aims of the Consumer Duty With its focus on encouraging firms to take a bolder approach to customer care, the FCA intends 12/05/22 Read more
News How prepared are you for the Consumer Duty? The FCA’s long-awaited Consumer Duty is expected to hold regulated firms to a whole new standard of 25/03/22 Go to article
Case study: SMCR post-implementation review SMCR review brings peace of mind in a chaotic time 06/07/20 Read more
Case Study: SMCR assurance Bringing peace of mind to a firm before submitting to the FCA 19/12/19 Read more
Commercial success starts with culture Where does culture come on your list of priorities? Lorraine Mouat looks at running a commercially successful business with culture at the top of your to-do list. 05/12/19 Read more