Consumer Duty and fair value: where are you now?
20/09/23
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Complaint handling
Empower your teams to deliver the right outcomes and restore trust, and you’ll reap the commercial rewards in the long run.
Powered by RegTech and optimised by years of expertise, we have devised a highly efficient and cost-effective complaint handling process that gives you more for your money.
Best of all, we help you derive value from complaints with effective management that enables you to learn from mistakes, strengthens compliance and encourages customer loyalty.
What we do
Manage complaints responsively and impartially by outsourcing to us. We offer a range of complaints handling solutions from full outsourcing, to tech-enabled call monitoring.
We provide four options for complaints handling:
- Fully outsourced
- Partially outsourced
- Lines of defence
- Call monitoring
We can also source skilled and qualified resources to support your in-house function if you need it. Find out more about specialist resourcing.
View our infographic for a full overview of our complaint handling solutions
Download infographicHow we do it better
Value through RegTech
We automate resource-heavy admin tasks so we can focus skill where it matters, giving you better value for money.
Agility
We are quick and responsive to your needs, enabling us to scale and adapt to your requirements.
Root cause focused
We identify the root causes of non-compliance and poor customer outcomes, so you can make proactive changes.
Connect with us
Turn complaints into value – get in touch.