FCA fines highlight the need for better customer support
24/10/24
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We believe that healthy company culture is the essential link between compliance and commercial success in financial services. Workplace culture has been proven to be one of the major root causes of conduct failures and harm caused to customers. Regardless of whether the right control framework is in place, culture still has the power to override it and cause poor outcomes.
With an experienced team of culture consultants and conduct risk experts, we help our clients truly understand and assess their organisational culture. As a result, we give them the power to drive change and better manage the key drivers of culture: purpose, leadership, approach to people and governance.