Trapped in a policy maze: Are insurance firms creating unfair renewal barriers, failing Consumer Duty?
Trapped in a policy maze: Are insurance firms creating unfair renewal barriers, failing Consumer Duty?
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News The benefits of enhancing data capture go beyond compliance - Money Marketing For a number of years, the FCA has stated it strives to be a data-led regulator and with the 06/02/25 Go to article
Overview so far: the expected regulatory hot topics of 2025 Less than one month into 2025, the financial services sector is already abuzz with discussions 28/01/25 Read more
Navigating ongoing advice servicing challenges in wealth management Ongoing advice servicing is currently the biggest challenge for the wealth sector and probably 20/11/24 Read more
FCA fines highlight the need for better customer support Two recent huge fines imposed by the FCA have once again spotlighted the ongoing need for 24/10/24 Read more
How do large firms with an abundance of resources fall foul of FCA regulations? The FCA has revealed that 15/10/24 Read more
Ongoing advice services and retirement income advice are key priorities in the latest FCA update On the 7th October, the FCA wrote a 08/10/24 Read more
Insurers unable to demonstrate robust fair value assessments and adherence to product governance TCC’s team of experts has become aware of some firms being challenged by the FCA on their 19/09/24 Read more
Five key questions to consider when changing your advice model Recently there has been an uptick in investment advice firms looking to make some material 22/08/24 Read more
Discretionary commission arrangements review – do I need to act? “Firms who expect the Barclays hearing to result in this issue going away 22/08/24 Read more
Five key priorities for long-term Consumer Duty success TCC recently hosted a multi-sector Consumer Duty forum to review ongoing industry risks and 09/08/24 Read more
When 'safe harbours' become unsafe As the dust settles on the Consumer Duty landscape one year after it was first introduced, 07/08/24 Read more
A reflection: Identifying potentially vulnerable customers then and now The FCA issued Occasional Paper No.8: Consumer Vulnerability in 2015. It was published with 11/06/24 Read more
How to deliver fair treatment to customers who are (or may become) vulnerable The FCA has recently imposed a fine of over 06/06/24 Read more
How to establish a robust evidential trail and deliver fair value for assets under advice customers As financial service firms await the findings from the FCA’s survey of 18/04/24 Read more
Ongoing advice services and associated charges on FCA’s agenda – and the new focus of claims management companies Ongoing advice services and any associated charges have been firmly on the FCA’s radar 01/03/24 Read more
Putting customers first: Preparing for your Consumer Duty annual assessment The FCA rounded up 2023 by publishing its findings into the retail banking Consumer Duty 12/01/24 Read more
2024 in focus: Are you prepared for the January resource rush? It goes without saying that 2023 has been challenging for businesses and their customers alike. 13/12/23 Read more
News Why firms need to be challenging themselves on price and value In the run-up to the Consumer Duty, the regulator called on firms to re-examine their charging structures 26/09/23 Go to article
Consumer Duty and fair value: where are you now? After years of consultation and planning, the 20/09/23 Read more
Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers The FCA has reiterated the importance of firms being alert to indicators of potential vulnerability 06/09/23 Read more
A peak of interest-only mortgages is set to mature in less than a decade Mortgage firms should act now to support ‘challenged’ borrowers who may struggle to repay 17/08/23 Read more
News FCA publishes Guidance Consultation on Financial Promotions on social media In the FCA’s Business Plan for 2023/24, it prioritised reducing and preventing consumer harm, 02/08/23 Read more