TCC Group

TCC Group

Transforming Culture and Conduct

About Us

We believe a healthy culture is the key connection between strong compliance and commercial outcomes.

We know the commercial success of your business is rooted in your company culture. Get this right and you’ll reduce costs, achieve stronger compliance and harness a loyal customer base that delivers consistent value.

And it's not just you and your customers that benefit. You'll be contributing to building confidence and trust in our sector. We know what we do is making a difference for all, which is why we are so passionate about our work.

In a nutshell, we help our UK and Australian clients to:

Enhance culture

Our culture focus places your customers at the heart of your business. As a result, you get a happier, more loyal customer base, with less chance of costly complaints and remediation impacting your bottom line.

Drive efficiencies

We link technology with regulatory expertise to give you more efficient and smarter ways to tackle conduct risk and compliance. Consequently, you get more cost-effective support that is better value for money.

Meet the team

Our global team consists of some of the brightest minds in compliance. Find out more about them:
Meet the team

We're championing gender diversity

We're proud to have strong, majority female leadership and high female representation in our workforce. We're smashing industry averages, which traditionally sit well below 40% female representation in all categories.

A passionate supporter of female entrepreneurs, our founder and Exec Chair Joanne Smith, applauds the positive change taking place in both the financial services and tech industries. Joanne has won many awards over the years for her work championing female entrepreneurship and innovation within the industry.

*figures correct as at April 2021

More about Joanne & the team

Our workforce is:

47.5% female colleagues
48% female managers
71% female ExCo

Our history

2021

We proudly celebrated 20 years of changing the face of compliance with forward-thinking, pragmatic solutions.

2020

We take our compliance expertise and ground-breaking tech to the Australian market, helping firms to tackle some of the conduct issues raised in the Royal Commission.

2019

Responding to our clients' needs for smarter compliance services, we accelerated our solutions with RegTech.

2018

TCC and sister company, Recordsure, continue go from strength-to-strength, assisting an ever increasing number of firms.

2017

We launch our conduct and culture risk assessment, helping firms evidence and measure their cultural transformations.

2016

The Consulting Consortium successfully rebrands to TCC, with a new image to support the company’s next phase of growth.

2015

We are named Compliance Consulting Firm of the Year (UK) in the Finance Monthly Global Awards.

2014

We secure a £10m investment from the Business Growth Fund (BGF) to aid further growth.

2013

We are named on the Sunday Times Virgin Fast Track 100 and acquire Swaines, enabling us to extend our retained support solutions to SMEs.

2012

Work begins on the development of RecordSure, a compliance solution which detects and mitigates compliance risk, improves monitoring efficiency and reduces compliance costs.

2011

We achieve 75% growth over three years, which is efficiently managed through robust internal systems.

2010

As a result of our growing reputation for delivering pragmatic and effective solutions, TCC begins working with a number of global retail banks.

2008

The financial crisis hits and we respond by developing innovative, ‘business ready’ solutions that deliver both commercial and compliance benefits.

2007

We begin to reap the rewards of our innovative approach, winning ‘Complinet’s Most Practical Consulting Group award’ for two consecutive years.

2004

We open our UK Operations Centre, a central hub for outsourced review, redress and complaint handling solutions. This results in winning our first £million contract.

2001

TCC is officially incorporated. We begin life as a boutique consultancy, focused on pragmatic, proportionate and commercially viable compliance solutions.

2000

Entrepreneur Joanne Smith forms a consortium of consultants to help firms make sense of the raft of regulations from the new regulatory body - the FSA.

Committing to the future health of our planet

We’re serious about climate change and we’re doing what we can to reduce our emissions and impact on the environment.

That’s why we’ve joined the UK’s Business Climate Leaders campaign, committing to halving emissions by 2030 and achieving net zero emissions by 2050.

Driven by our internal Green Team, we’re taking steps to reduce emissions across our business, including:

  • Moving to green energy
  • Eliminating unnecessary waste and encouraging recycling
  • Encouraging colleagues to adopt green behaviours

You can commit too – find out what the commitment involves.

Our certified standards

We uphold the highest standards for quality and data security to give you confidence we will look after your most important assets and deliver services of superior value.

We're award winning

Check out our accolades and awards
Find out more

Latest Insights