Are you resource ready for a complaints and remediation spike?
28/05/20
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About Us
We believe a healthy culture is the key connection between strong compliance and commercial outcomes.
We know the commercial success of your business is rooted in your company culture. Get this right and you’ll reduce costs, achieve stronger compliance and harness a loyal customer base that delivers consistent value.
And it's not just you and your customers that benefit. You'll be contributing to building confidence and trust in our sector. We know what we do is making a difference for all, which is why we are so passionate about our work.
In a nutshell, we help our UK and Australian clients to:
Enhance culture
Our culture focus places your customers at the heart of your business. As a result, you get a happier, more loyal customer base, with less chance of costly complaints and remediation impacting your bottom line.
Drive efficiencies
We link technology with regulatory expertise to give you more efficient and smarter ways to tackle conduct risk and compliance. Consequently, you get more cost-effective support that is better value for money.
Meet the team
Our global team consists of some of the brightest minds in compliance. Find out more about them:
Meet the team
Our history
2020
With 20 years of experience behind us, we take our compliance expertise and ground-breaking tech to the Australian market.
2019
Responding to our clients' needs for smarter compliance services, we accelerated our solutions with RegTech.
2018
TCC and sister company, Recordsure, continue go from strength-to-strength, assisting an ever increasing number of firms.
2017
We launch our conduct and culture risk assessment, helping firms evidence and measure their cultural transformations.
2016
The Consulting Consortium successfully rebrands to TCC, with a new image to support the company’s next phase of growth.
2015
We are named Compliance Consulting Firm of the Year (UK) in the Finance Monthly Global Awards.
2014
We secure a £10m investment from the Business Growth Fund (BGF) to aid further growth.
2013
We are named on the Sunday Times Virgin Fast Track 100 and acquire Swaines, enabling us to extend our retained support solutions to SMEs.
2012
Work begins on the development of RecordSure, a compliance solution which detects and mitigates compliance risk, improves monitoring efficiency and reduces compliance costs.
2011
We achieve 75% growth over three years, which is efficiently managed through robust internal systems.
2010
As a result of our growing reputation for delivering pragmatic and effective solutions, TCC begins working with a number of global retail banks.
2008
The financial crisis hits and we respond by developing innovative, ‘business ready’ solutions that deliver both commercial and compliance benefits.
2007
We begin to reap the rewards of our innovative approach, winning ‘Complinet’s Most Practical Consulting Group award’ for two consecutive years.
2004
We open our UK Operations Centre, a central hub for outsourced review, redress and complaint handling solutions. This results in winning our first £million contract.
2000
We begin life as a boutique consultancy, focused on pragmatic, proportionate and commercially viable compliance solutions.
Our certified standards
We uphold the highest standards for quality and data security to give you confidence we will look after your most important assets and deliver services of superior value.
ISO/IEC 27001: 2013 certification
We manage and protect information assets to the ISO 27001 standard so you can be confident they remain safe and secure.
ISO 9001:2015 certification
Our managed services operation is certified as meeting the ISO 9001 standard. Our Quality Management System ensures you receive services that are fit for purpose and exceed your expectations.
OHSAS 18001:2007 certification
Our organisation is certified to uphold the OHSAS standards for Occupational Health and Safety Management best practice in the work environment.