Customers & vulnerability Archives

Guide to Equity Release advice: the building blocks to great outcomes

From double checking your customer's understanding, to getting all your evidence lined up - here's some of the common weaknesses we see in Equity Release advice, and how to avoid them.

27/08/21 Read more

Suitability lessons learnt from the British Steel pension scandal

Whether the FCA will install a redress scheme for British Steel advisers remains to be seen, but what steps can advice firms take to both avoid a similar pensions crisis in the future and root out potential risk in their back book?

29/06/21 Read more

Connecting you to insight: Supporting your vulnerable customers

25/02/21 Read more

Regulation: what you need to look out for in 2021

15/01/21 Read more

How to help your customers bounce back in 2021

Connecting compliance to customer outcomes

18/12/20 Read more

It's a win-win for mortgage forbearance with a tailored approach

Make the lives of your customers easier in stressful times while earning yourself a strong reputation.

20/11/20 Read more

News

A Compliance Christmas Carol

Let Scrooge's three ghosts take you on a journey of compliance past, present and future.

17/12/18 Read more

News

Interrogating advisers' duty of care

Continuing their efforts to ensure customers are treated fairly the FCA has published a discussion paper on 'duty of care'...

03/08/18 Go to article

News

David Boyhan discusses whether contingent charging is all it's cracked up to be

"We do not necessarily support a contingent charging model, but it is our view that banning the model will not lead to materially better outcomes for customers."

28/06/18 Go to article

News

What do outstanding advice firms have in common?

After sitting on the judging panel for the Money Marketing Awards, we reflect on the traits of outstanding advice firms...

22/06/18 Go to article

FCA consults on overdraft proposals to protect consumers in the high-cost credit and overdraft sectors

High-cost credit is used by over three million consumers in the UK, generally those who are the most vulnerable. In light of this, the FCA is continuing its focus on the protection of consumers and its ongoing assessment of vulnerability.

18/06/18 Read more

News

Treating vulnerable customers fairly

Firms are still struggling to ensure that their vulnerable customers are correctly identified and supported throughout the customer journey.

07/06/18 Go to article

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Guide to Equity Release advice: the building blocks to great outcomes

Suitability lessons learnt from the British Steel pension scandal

Connecting you to insight: Supporting your vulnerable customers

Regulation: what you need to look out for in 2021

How to help your customers bounce back in 2021

It's a win-win for mortgage forbearance with a tailored approach

How to support vulnerable clients

What does remote working mean for remediation risk?

Remediation risk in the Covid-19 era

Emerging from the fog: re-imagining the future of wealth management

Emerging from the fog: post-lockdown challenges for Wealth Managers

Why vulnerability should be a top priority for advisers

Effectively managing the increased DB risk

Introducing TCC and Temporall Partnership

How to deliver the right outcomes for vulnerable customers in the new era

Connecting the dots: regulatory priorities for 2020/21

Stay connected: FCA shifts priorities amid Covid-19 crisis

What are you doing to help your customers in persistent debt?

A Compliance Christmas Carol

Interrogating advisers' duty of care

David Boyhan discusses whether contingent charging is all it's cracked up to be

What do outstanding advice firms have in common?

FCA consults on overdraft proposals to protect consumers in the high-cost credit and overdraft sectors

Treating vulnerable customers fairly