Customers & vulnerability Archives

Delivering better customer outcomes under the Consumer Duty

Only

08/11/23 Read more

Collaborating to implement best Consumer Duty practice

For over three months, the

07/11/23 Read more

News

Why firms need to be challenging themselves on price and value

In the run-up to the Consumer Duty, the regulator called on firms to re-examine their charging structures

26/09/23 Go to article

Almost 400 later life mortgage promotions identified as misleading

The FCA has published the findings from its

19/09/23 Read more

The impact of the cost-of-living crisis on debt consolidation

With falling energy prices, economists are forecasting that the UK’s inflation rate will

12/09/23 Read more

Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers

The FCA has reiterated the importance of firms being alert to indicators of potential vulnerability

06/09/23 Read more

A peak of interest-only mortgages is set to mature in less than a decade

Mortgage firms should act now to support ‘challenged’ borrowers who may struggle to repay

17/08/23 Read more

Press Release

Business Systems, TCC and Recordsure join forces to provide comprehensive expertise and guidance on new Consumer Duty regulations

Business Systems, TCC and Recordsure are combining their wealth of expertise to provide advisory services and ongoing support for the new Consumer Duty regulations

16/08/23 Read more

FCA warns of risk posed by poor mortgage advice amid cost-of-living crisis

Following on from its 2020 review work with firms involved with Lifetime Mortgages, the FCA mentioned

03/08/23 Read more

News

FCA publishes Guidance Consultation on Financial Promotions on social media

In the FCA’s Business Plan for 2023/24, it prioritised reducing and preventing consumer harm,

02/08/23 Read more

News

FCA announces updates to Handbook in support of Government’s Mortgage Charter

The Mortgage

01/08/23 Read more

News

FCA issues new customer support guidance for insurance firms

The Financial Conduct Authority, in conjunction with the Government, continue to press the financial

01/08/23 Read more

AI RegTech helps mortgage firms monitor and evidence outcomes

Fixed-rate mortgages continue to dominate the headlines, as

19/07/23 Read more

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

An unfortunate but sadly unavoidable side effect of the current cost-of-living crisis is

19/06/23 Read more

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now 

The number of borrowers struggling to keep up with bill and credit payments has

09/06/23 Read more

How-to guides

Your complete guide to the FCA's Business Plan 2023/24

Marking the second phase of its three-year campaign to improve outcomes for financial services

26/05/23 Download

Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review

Earlier this month, the FCA published the findings from its latest thematic

24/05/23 Read more

Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms

The financial pressure on consumers has further increased this April, with many witnessing a

17/04/23 Read more

FCA Business Plan: Consumer care tops regulatory agenda for 2023/24

The FCA has today launched its Business

05/04/23 Read more

Why firms need to get serious about Disclosure for Consumer Duty success

First published last year, the FCA’s

30/03/23 Read more

News

Rethinking vulnerability for the Consumer Duty era

The Consumer Duty is intended to raise the bar for customer protection across financial services, placing

05/12/22 Go to article

What can firms do to support their vulnerable customers during the cost-of-living crisis?

The British public is currently facing a perfect storm of inflation, price increases and fuel

28/11/22 Read more

News

Consumer Duty compliance: how should firms approach the Four Outcomes?

With the deadline for Consumer Duty Implementation Plans now less than two weeks away, firms should be

19/10/22 Go to article

How-to guides

FCA Outcome 1: Products and services

Spotlight on the FCA’s four Consumer Duty outcomes

27/09/22 Download

Transforming Compliance and Conduct

FCA outlines assertive supervisory plans for wealth management firms

Why are equity release and later life mortgages in the FCA spotlight?

Four steps to building an effective Retirement Income proposition

Delivering better customer outcomes under the Consumer Duty

Collaborating to implement best Consumer Duty practice

Consumer Duty: Are your Governance fundamentals well grounded?

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Delivering better customer outcomes under the Consumer Duty

Collaborating to implement best Consumer Duty practice

Why firms need to be challenging themselves on price and value

Almost 400 later life mortgage promotions identified as misleading

The impact of the cost-of-living crisis on debt consolidation

Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers

A peak of interest-only mortgages is set to mature in less than a decade

Business Systems, TCC and Recordsure join forces to provide comprehensive expertise and guidance on new Consumer Duty regulations

FCA warns of risk posed by poor mortgage advice amid cost-of-living crisis

FCA publishes Guidance Consultation on Financial Promotions on social media

FCA announces updates to Handbook in support of Government’s Mortgage Charter

FCA issues new customer support guidance for insurance firms

AI RegTech helps mortgage firms monitor and evidence outcomes

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now

Your complete guide to the FCA's Business Plan 2023/24

Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review

Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms

FCA Business Plan: Consumer care tops regulatory agenda for 2023/24

Why firms need to get serious about Disclosure for Consumer Duty success

Rethinking vulnerability for the Consumer Duty era

What can firms do to support their vulnerable customers during the cost-of-living crisis?

Consumer Duty compliance: how should firms approach the Four Outcomes?

FCA Outcome 1: Products and services