Filter by —
How to help your customers bounce back in 2021
Connecting compliance to customer outcomes
It's a win-win for mortgage forbearance with a tailored approach
Make the lives of your customers easier in stressful times while earning yourself a strong reputation.
A Compliance Christmas Carol
Let Scrooge's three ghosts take you on a journey of compliance past, present and future.
Interrogating advisers' duty of care
Continuing their efforts to ensure customers are treated fairly the FCA has published a discussion paper on 'duty of care'...
David Boyhan discusses whether contingent charging is all it's cracked up to be
"We do not necessarily support a contingent charging model, but it is our view that banning the model will not lead to materially better outcomes for customers."
What do outstanding advice firms have in common?
After sitting on the judging panel for the Money Marketing Awards, we reflect on the traits of outstanding advice firms...
FCA consults on overdraft proposals to protect consumers in the high-cost credit and overdraft sectors
High-cost credit is used by over three million consumers in the UK, generally those who are the most vulnerable. In light of this, the FCA is continuing its focus on the protection of consumers and its ongoing assessment of vulnerability.
Treating vulnerable customers fairly
Firms are still struggling to ensure that their vulnerable customers are correctly identified and supported throughout the customer journey.
Summary: GC 18/2 – Fairness of variation of contract terms
The FCA has decided to consult on new guidance on unfair contract terms. This is our summary of their guidance consultation paper.