News Why firms need to be challenging themselves on price and value In the run-up to the Consumer Duty, the regulator called on firms to re-examine their charging structures 26/09/23 Go to article
Almost 400 later life mortgage promotions identified as misleading The FCA has published the findings from its 19/09/23 Read more
The impact of the cost-of-living crisis on debt consolidation With falling energy prices, economists are forecasting that the UK’s inflation rate will 12/09/23 Read more
Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers The FCA has reiterated the importance of firms being alert to indicators of potential vulnerability 06/09/23 Read more
A peak of interest-only mortgages is set to mature in less than a decade Mortgage firms should act now to support ‘challenged’ borrowers who may struggle to repay 17/08/23 Read more
Press Release Business Systems, TCC and Recordsure join forces to provide comprehensive expertise and guidance on new Consumer Duty regulations Business Systems, TCC and Recordsure are combining their wealth of expertise to provide advisory services and ongoing support for the new Consumer Duty regulations 16/08/23 Read more
FCA warns of risk posed by poor mortgage advice amid cost-of-living crisis Following on from its 2020 review work with firms involved with Lifetime Mortgages, the FCA mentioned 03/08/23 Read more
News FCA publishes Guidance Consultation on Financial Promotions on social media In the FCA’s Business Plan for 2023/24, it prioritised reducing and preventing consumer harm, 02/08/23 Read more
News FCA announces updates to Handbook in support of Government’s Mortgage Charter The Mortgage 01/08/23 Read more
News FCA issues new customer support guidance for insurance firms The Financial Conduct Authority, in conjunction with the Government, continue to press the financial 01/08/23 Read more
AI RegTech helps mortgage firms monitor and evidence outcomes Fixed-rate mortgages continue to dominate the headlines, as 19/07/23 Read more
The need for mortgage providers to deliver good outcomes for customers facing financial difficulty An unfortunate but sadly unavoidable side effect of the current cost-of-living crisis is 19/06/23 Read more
Why mortgage providers should be reviewing their compliance and focusing on resolving issues now The number of borrowers struggling to keep up with bill and credit payments has 09/06/23 Read more
How-to guides Your complete guide to the FCA's Business Plan 2023/24 Marking the second phase of its three-year campaign to improve outcomes for financial services 26/05/23 Download
Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review Earlier this month, the FCA published the findings from its latest thematic 24/05/23 Read more
Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms The financial pressure on consumers has further increased this April, with many witnessing a 17/04/23 Read more
FCA Business Plan: Consumer care tops regulatory agenda for 2023/24 The FCA has today launched its Business 05/04/23 Read more
Why firms need to get serious about Disclosure for Consumer Duty success First published last year, the FCA’s 30/03/23 Read more
News Rethinking vulnerability for the Consumer Duty era The Consumer Duty is intended to raise the bar for customer protection across financial services, placing 05/12/22 Go to article
What can firms do to support their vulnerable customers during the cost-of-living crisis? The British public is currently facing a perfect storm of inflation, price increases and fuel 28/11/22 Read more
News Consumer Duty compliance: how should firms approach the Four Outcomes? With the deadline for Consumer Duty Implementation Plans now less than two weeks away, firms should be 19/10/22 Go to article
How-to guides FCA Outcome 1: Products and services Spotlight on the FCA’s four Consumer Duty outcomes 27/09/22 Download