Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms
Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms
How-to guides Your complete guide to the FCA's Business Plan 2023/24 Marking the second phase of its three-year campaign to improve outcomes for financial services 26/05/23 Download
Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review Earlier this month, the FCA published the findings from its latest thematic 24/05/23 Read more
Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms The financial pressure on consumers has further increased this April, with many witnessing a 17/04/23 Read more
FCA Business Plan: Consumer care tops regulatory agenda for 2023/24 The FCA has today launched its Business 05/04/23 Read more
Why firms need to get serious about Disclosure for Consumer Duty success First published last year, the FCA’s 30/03/23 Read more
News Rethinking vulnerability for the Consumer Duty era The Consumer Duty is intended to raise the bar for customer protection across financial services, placing 05/12/22 Go to article
What can firms do to support their vulnerable customers during the cost-of-living crisis? The British public is currently facing a perfect storm of inflation, price increases and fuel 28/11/22 Read more
News Consumer Duty compliance: how should firms approach the Four Outcomes? With the deadline for Consumer Duty Implementation Plans now less than two weeks away, firms should be 19/10/22 Go to article
How-to guides FCA Outcome 1: Products and services Spotlight on the FCA’s four Consumer Duty outcomes 27/09/22 Download
News Three key steps to ensuring Consumer Duty readiness With the FCA’s deadline for implementation plans confirmed for 31st October 2022, firms 24/08/22 Go to article
New Consumer Duty: firms are required to have an implementation plan in place by October 2022 The wait is over, after over a year of debate, speculation and rumours from all corners of the 27/07/22 Read more
News Consumer Duty myth-busting: what do firms need to know? Despite only weeks to go until the final Consumer Duty rules are announced, 15/07/22 Go to article
Two million missed payments and counting: the realities of the cost-of-living crisis Why technology is the critical element when equipping your C&R function to better handle the inevitable influx of new calls 13/07/22 Read more
Watch on-demand: what's on the horizon for the wealth industry in 2022 and beyond? Our panel of experts discuss how the wealth industry is changing, and delve into the latest research. 15/12/21 Read more
Listen on-demand: diversity & inclusion webinar series Listen to our two-part webinar series to find out all you need to know about the hottest topic at the regulator - diversity & inclusion. 05/11/21 Read more
How-to guides Guide to Equity Release advice: the building blocks to great outcomes From double checking your customer's understanding, to getting all your evidence lined up - here's some of the common weaknesses we see in Equity Release advice, and how to avoid them. 27/08/21 Download
Suitability lessons learnt from the British Steel pension scandal Whether the FCA will install a redress scheme for British Steel advisers remains to be seen, but what steps can advice firms take to both avoid a similar pensions crisis in the future and root out potential risk in their back book? 29/06/21 Read more
How-to guides How to help your customers bounce back in 2021 Connecting compliance to customer outcomes 18/12/20 Download
It's a win-win for mortgage forbearance with a tailored approach Make the lives of your customers easier in stressful times while earning yourself a strong reputation. 20/11/20 Read more