Customers & vulnerability Archives

Press Release

Q&A part 5: How can firms keep their ongoing advice services compliant?

Following the

13/03/25 Read more

Press Release

Q&A part 4: How do the review findings relate to the Consumer Duty?

Following the

13/03/25 Read more

Press Release

Q&A part 3: How should firms be considering quality and suitability of advice?

Following the

12/03/25 Read more

Press Release

Q&A part 2: What should firms do about disengaged clients?

Following the

11/03/25 Read more

Press Release

Q&A part 1: What are the key findings from the FCA’s ongoing advice review?

Following the

10/03/25 Read more

Press Release

Q&A: The important insights from the FCA’s ongoing advice review findings

Back in February 2024, following concern from the FCA that ongoing advice services may not

06/03/25 Read more

Navigating ongoing advice servicing challenges in wealth management

Ongoing advice servicing is currently the biggest challenge for the wealth sector and probably

20/11/24 Read more

FCA fines highlight the need for better customer support

Two recent huge fines imposed by the FCA have once again spotlighted the ongoing need for

24/10/24 Read more

Insurers unable to demonstrate robust fair value assessments and adherence to product governance

TCC’s team of experts has become aware of some firms being challenged by the FCA on their

19/09/24 Read more

Five key questions to consider when changing your advice model

Recently there has been an uptick in investment advice firms looking to make some material

22/08/24 Read more

Discretionary commission arrangements review – do I need to act?

“Firms who expect the Barclays hearing to result in this issue going away

22/08/24 Read more

Five key priorities for long-term Consumer Duty success

TCC recently hosted a multi-sector Consumer Duty forum to review ongoing industry risks and

09/08/24 Read more

When 'safe harbours' become unsafe

As the dust settles on the Consumer Duty landscape one year after it was first introduced,

07/08/24 Read more

A reflection: Identifying potentially vulnerable customers then and now

The FCA issued Occasional Paper No.8: Consumer Vulnerability in 2015. It was published with

11/06/24 Read more

How to deliver fair treatment to customers who are (or may become) vulnerable

The FCA has recently imposed a fine of over

06/06/24 Read more

Consumer Investments Duty compliance for closed products and services

Ahead of the Consumer Duty implementation deadline of 31 July 2024 for all closed products

23/05/24 Read more

Longer-term mortgage loans surge in popularity with the under-30s

Longer-term mortgage loans surge in popularity with the under-30s Recent

15/05/24 Read more

How to establish a robust evidential trail and deliver fair value for assets under advice customers

As financial service firms await the findings from the FCA’s survey of

18/04/24 Read more

Consumer Duty: FCA review highlights risks for motor insurance customers

FCA outlines new expectations for motor insurers following claims handling review

10/04/24 Read more

FCA Business Plan: 2024/25

The FCA has released its annual

28/03/24 Read more

FCA announces review into firms’ approaches to vulnerability for 2024

On

20/03/24 Read more

Eight steps to implement to support customers in financial distress

The 18th-24th March marks the tenth

20/03/24 Read more

News

Assessing vulnerability: How can firms help mitigate risks of DIY SIPPs?

A recent Financial Ombudsman Service decision has highlighted the risks of DIY SIPP arrangements –

09/02/24 Go to article

Delivering better customer outcomes under the Consumer Duty

Only

08/11/23 Read more

Intelligent compliance for outcomes that matter

Q&A part 5: How can firms keep their ongoing advice services compliant?

Q&A part 4: How do the review findings relate to the Consumer Duty?

Q&A part 3: How should firms be considering quality and suitability of advice?

Q&A part 2: What should firms do about disengaged clients?

Q&A part 1: What are the key findings from the FCA’s ongoing advice review?

Q&A: The important insights from the FCA’s ongoing advice review findings

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Q&A part 5: How can firms keep their ongoing advice services compliant?

Q&A part 4: How do the review findings relate to the Consumer Duty?

Q&A part 3: How should firms be considering quality and suitability of advice?

Q&A part 2: What should firms do about disengaged clients?

Q&A part 1: What are the key findings from the FCA’s ongoing advice review?

Q&A: The important insights from the FCA’s ongoing advice review findings

Navigating ongoing advice servicing challenges in wealth management

FCA fines highlight the need for better customer support

Insurers unable to demonstrate robust fair value assessments and adherence to product governance

Five key questions to consider when changing your advice model

Discretionary commission arrangements review – do I need to act?

Five key priorities for long-term Consumer Duty success

When 'safe harbours' become unsafe

A reflection: Identifying potentially vulnerable customers then and now

How to deliver fair treatment to customers who are (or may become) vulnerable

Consumer Investments Duty compliance for closed products and services

Longer-term mortgage loans surge in popularity with the under-30s

How to establish a robust evidential trail and deliver fair value for assets under advice customers

Consumer Duty: FCA review highlights risks for motor insurance customers

FCA Business Plan: 2024/25

FCA announces review into firms’ approaches to vulnerability for 2024

Eight steps to implement to support customers in financial distress

Assessing vulnerability: How can firms help mitigate risks of DIY SIPPs?

Delivering better customer outcomes under the Consumer Duty

Filter by —

Q&A part 5: How can firms keep their ongoing advice services compliant?

Q&A part 4: How do the review findings relate to the Consumer Duty?

Q&A part 3: How should firms be considering quality and suitability of advice?

Q&A part 2: What should firms do about disengaged clients?

Q&A part 1: What are the key findings from the FCA’s ongoing advice review?

Q&A: The important insights from the FCA’s ongoing advice review findings

Navigating ongoing advice servicing challenges in wealth management

FCA fines highlight the need for better customer support

Insurers unable to demonstrate robust fair value assessments and adherence to product governance

Five key questions to consider when changing your advice model

Discretionary commission arrangements review – do I need to act?

Five key priorities for long-term Consumer Duty success

When 'safe harbours' become unsafe

A reflection: Identifying potentially vulnerable customers then and now

How to deliver fair treatment to customers who are (or may become) vulnerable

Consumer Investments Duty compliance for closed products and services

Longer-term mortgage loans surge in popularity with the under-30s

How to establish a robust evidential trail and deliver fair value for assets under advice customers

Consumer Duty: FCA review highlights risks for motor insurance customers

FCA Business Plan: 2024/25

FCA announces review into firms’ approaches to vulnerability for 2024

Eight steps to implement to support customers in financial distress

Assessing vulnerability: How can firms help mitigate risks of DIY SIPPs?

Delivering better customer outcomes under the Consumer Duty

FCA fines highlight the need for better customer support