What happened?
TCC has brought together its recorded expert sessions in a single on-demand library, giving firms an easy way to catch up on topics they may have missed live.
Recent additions include sessions on the FCA’s multi-firm review of governance and integration amid rapid consolidation, on how redress has evolved into a strategic tool for wealth managers, and on the ‘show me, don’t tell me’ approach to evidencing Consumer Duty compliance.
Earlier sessions cover the FCA’s proposed motor finance redress scheme, adopting AI tools without introducing unnecessary risk, right-first-time suitability reviews, and the practical challenges of supporting vulnerable customers.
Why does it matter?
Regulatory expectations are moving quickly across multiple fronts at once, and it is difficult for compliance teams to attend every live session as it happens.
Having these discussions available on demand means firms can return to the detail when it is directly relevant, for example when preparing for a board update or refreshing an implementation plan.
Because the sessions span sectors and topics, they also give firms a quick way to see how issues such as governance, redress and vulnerable customer support connect to their own priorities.
Recommendations
Balancing commercial ambition with regulatory discipline online session
Explore how the FCA’s multi-firm review is shaping expectations around governance and integration amid rapid consolidation.
The redress lens: Expert insight every wealth manager needs to know
Explore how redress has evolved from a reactive complaints process into a strategic tool for wealth managers.
‘Show me don’t tell me’ compliance
Explore how financial services firms can evidence compliance while meeting the FCA’s Consumer Duty and outcomes-based supervision.
Building on solid foundations
Explore how wealth management firms can adopt the right tools without introducing unnecessary operational or regulatory risk and build strong foundations for sustainable AI use in compliance.
Redress roadmap
Explore what the FCA’s new scheme means in practice for firms and discuss how firms should prepare for the challenges ahead.
Right-first-time suitability
Explore how wealth managers can improve suitability reviews and move beyond tick-box compliance.
Driving change – FCA redress and the future of motor finance
This session examines the FCA’s proposed motor finance redress scheme and its potential impact on firms.
Critical gaps in support for vulnerable customers
Explore the practical challenges firms face in identifying and supporting vulnerable customers and what organisations can do to strengthen their approach.
What risks remain for firms following the FCA’s ongoing advice review findings?
TCC’s experts share their house view on the FCA’s ongoing advice review findings, the risks that remain for firms and the practical next steps for wealth managers.
FCA’s ongoing advice reviews findings
This live Q&A session explores the FCA’s findings from its review of ongoing advice delivery, what it means for advice firms and the key areas to focus on now.
Supporting sources
Frequently asked questions
What topics does the on-demand library cover?
The sessions span consolidation and governance, redress, Consumer Duty, vulnerable customers, suitability reviews and the FCA’s motor finance and ongoing advice work.
Who should watch these sessions?
They are designed for compliance, risk and senior management teams across wealth management, pensions, banking, lending, insurance and motor finance firms.
How often is the library updated?
New sessions are added as TCC’s experts cover emerging regulatory developments, with recordings dated from March 2025 through to January 2026.
Can I revisit a session after watching it live?
Yes, each session remains available on demand so you can return to the detail whenever it becomes relevant.
- Wealth DFM: When should firms use on-demand financial crime expertise?Analysis & Perspectives · October 14, 2026
- Motor finance redress moves towards its next legal milestoneRegulatory Horizon · October 14, 2026
- What does growing investor trust in AI mean for wealth management?Analysis & Perspectives · October 6, 2026
- Can the FCA Handbook API make compliance simpler?Analysis & Perspectives · October 2, 2026
- BankingTCC helps retail banks, challenger banks, building societies and specialist banking providers strengthen governance, manage financial crime risk and demonstrate good customer outcomes. Our specialists support Consumer Duty, remediation, regulatory transformation, FCA intervention and compliance assurance programmes through advisory, managed services, specialist resourcing and technology-enabled compliance. With more than 25 years of experience supporting FCA-regulated firms, we help banks respond confidently to regulatory scrutiny while strengthening operational resilience and customer trust.
- General Insurance & ProtectionTCC helps insurers, brokers, MGAs and protection providers evidence fair value, strengthen customer outcomes and identify emerging customer harm. We assess product governance, claims performance, distribution oversight and vulnerability risks, helping firms create regulator-ready evidence, improve operational performance and demonstrate that products and services deliver value throughout the customer lifecycle.
- Lending & Consumer CreditTCC helps consumer credit firms evidence good outcomes, strengthen affordability and vulnerability frameworks, and manage complaints, remediation and regulatory risk. We support lenders with practical, regulator-ready compliance programmes that improve governance, customer treatment and operational resilience.
- Motor FinanceTCC helps motor finance lenders, brokers and providers assess redress exposure, prepare for large-scale customer reviews and strengthen complaints, affordability and Consumer Duty frameworks. We combine regulatory advisory, managed operations, specialist resource and technology-enabled assurance to deliver consistent customer outcomes, robust governance and regulator-ready evidence under heightened FCA scrutiny.
Reviewed by TCC Group Editorial Team