Insights
216 articles
FCA remuneration reform explained: what CP26/27 could mean for firms
The FCA has published Consultation Paper CP26/27, proposing to replace the existing AIFM, UCITS and MIFIDPRU remuneration codes with a single remuneration framework for in-scope solo-regulated firms. The proposed regime…
IBS Intelligence: Why financial services firms face growing AI governance scrutiny
As AI becomes more deeply embedded across financial services, firms face growing pressure to demonstrate clear accountability, oversight and governance. While existing frameworks such as Consumer Duty, SMCR and operational resilience requirements remain relevant, firms must ensure they can evidence…
FCA CP26/28: What the AIFM regime reforms mean for wealth managers and firms
The FCA’s proposed AIFM reforms highlight a wider regulatory shift towards proportionate regulation, stronger governance and better-quality reporting. While the direct impact on many wealth managers may be limited, the changes could enhance the information firms use to support due…
Will Value for Money assessments change how advisers compare pension providers?
The FCA's proposed Value for Money (VFM) Framework could reshape how workplace pension schemes are assessed, introducing greater transparency, benchmarking and scrutiny by measuring value across investment performance, service quality, costs and member outcomes, rather than charges alone.
Why firms need to prove customer outcomes not just report them
The FCA’s latest review of outcomes monitoring reinforces that Consumer Duty compliance is about more than producing management information (MI). Firms must be able to demonstrate how they identify customer risks, act on those risks and evidence whether interventions have…
Mills Review signals the future direction of AI governance in financial services
Recently featured in European Business Magazine, TCC Group CEO Joe Norburn explores why the FCA's Mills Review deserves close attention from financial services firms as AI becomes increasingly embedded in customer journeys, decision-making and operational processes.
Insurance Edge: Consumer Duty three years on
TCC Group CEO Joe Norburn comments in Insurance Edge on the progress of the Consumer Duty, highlighting transparency and fair value, while addressing remaining gaps.
FCA highlights value concerns in legacy pension products
The FCA's review of legacy non-workplace pensions reveals that many older, closed products offer poor value due to complex charges and weak data, requiring urgent review under the Consumer Duty.
BNPL regulation has arrived: the compliance challenge now is proving good customer outcomes
The FCA's Consumer Duty and new affordability rules now apply in full to Buy Now Pay Later providers, and the regulator's focus is shifting from implementation to evidencing good customer outcomes in practice.
Customer journeys and vulnerability lessons from the FCA’s basic bank account review
The FCA's mystery shopping review of basic bank accounts found nine major banks committed to improving customer journeys, after around a third of interactions were rated poor, particularly for vulnerable and financially excluded customers.
How foreseeable harm is changing under Consumer Duty
Consumer Duty is shifting the focus from reacting to harm to anticipating it. As customer circumstances change, firms should continuously assess whether products remain suitable, deliver fair value and achieve good customer outcomes.
The Mills Review could reshape AI governance in financial services
The FCA's final findings of the Mills Review detail how the shift from AI assistance to AI delegation will impact accountability and governance in financial services by 2030.
FCA partially suspends motor finance scheme: four key takeaways
The FCA's motor finance compensation scheme has been partially suspended following an Upper Tribunal ruling, but the regulator expects firms to continue preparation and complaint gathering.
FPS: Fragmented Financial Crime Oversight is Creating New Risks
TCC Group's Joe Norburn warns that fragmented compliance operating models are creating inconsistent controls and regulatory vulnerabilities in financial crime prevention.
Consumer Duty: outcomes, oversight and governance
Most firms now have Consumer Duty governance and reporting in place, but the FCA's focus has moved to whether those arrangements can be shown to deliver good customer outcomes in practice.
Five priorities for insurers following the FCA’s financial crime review
The FCA's multi-firm review of insurers highlights that financial crime frameworks are often established but not sufficiently tailored or embedded in daily operational practice.
Fragmented controls raise financial crime risk for firms
TCC Group's CEO Joe Norburn explains why fragmented financial crime controls are becoming a system-wide risk, and why firms need enterprise-wide oversight rather than siloed processes.
Rethinking financial crime controls in a system-wide risk environment
The FCA is raising expectations for financial crime controls, focusing on whether firms can evidence that they reduce real-world risk as fraud, money laundering, sanctions evasion and cyber-enabled crime become more interconnected.
Financial crime needs a team approach
TCC Group CEO Joe Norburn warns that fragmented compliance operating models create critical control gaps, urging firms to connect governance, technology, and operations for a collective financial crime defence.
From Sampling to Evidence: Scaling Oversight for Consumer Duty
TCC Group explores the necessity of moving beyond narrow call and file sampling, partnering with Recordsure to deploy scalable AI-driven compliance oversight.
Why no-loss outcomes still signal risk in defined benefit transfer redress
Rising gilt yields have pushed many historic defined benefit transfer redress cases towards no-loss outcomes, but the result reflects a point-in-time calculation rather than a permanent conclusion.
Bereavement support under scrutiny for investment firms
The FCA has announced a review into whether consumer investment firms are doing enough to support bereaved customers, after finding fewer than half felt they received the support they needed. The review tests whether Consumer Duty outcomes are evidenced in…
A-Team insight: AI in financial services
TCC Group CEO Joe Norburn is featured in an A-Team Insight article arguing that, as AI becomes widely embedded in financial services, the focus is shifting from adoption to governance.
Consumer Duty Outcomes: From Frameworks to Judgement
TCC Group CEO Joe Norburn explains in IFA Magazine how Consumer Duty compliance is shifting from implementation frameworks to subjective, outcome-evidenced board judgement.
What the FCA’s latest ongoing advice focus means for firms
The FCA is moving away from process-led oversight of ongoing advice towards evidence that services genuinely deliver value. Its CP26/10 proposals would replace the mandatory annual suitability review with a more flexible, needs-based approach.
What the FCA motor finance redress scheme update means for lenders
The FCA has issued afurther update on its motor finance redress scheme following four legal challenges to its design. It continues to defend the scheme while asking lenders to keep preparing regardless of how the legal process unfolds.
Always Finance News: AI in financial services
Joe Norburn, CEO of TCC Group, explains that AI is now widely embedded in financial services, but the key challenge has shifted from adoption to ensuring underlying data is reliable, explainable and auditable.
How FOS reforms will affect financial services firms
The UK government has announced plans to reform the Financial Ombudsman Service, narrowing its discretion under the 'fair and reasonable' test and establishing a formal FCA referral process.
European Business Magazine: Finance is scaling AI fast – now it has to prove it’s under control
TCC Group CEO Joe Norburn highlights the urgent need for financial services to establish strict oversight, accountability, and data explainability as they rapidly integrate AI into core operations.
Ongoing advice: Navigating the FCA’s areas of focus
Motor finance redress scheme meets resistance
The FCA's proposed motor finance redress scheme is now facing four legal challenges, from a consumer representative body and three lenders, introducing uncertainty over timing while the regulator maintains its preferred industry-wide approach.
Why ongoing advice is facing a regulatory reset
The FCA's new Consumer Investments Regulatory Priorities report and its consultation on simplified advice signal a shift towards proportionate, evidence-based supervision. For ongoing advice services, that means firms must show how their model continues to meet client needs and deliver…
What the FCA’s 2026 Regulatory Priorities reports reveal about the direction of supervision
The FCA has published nine sector Regulatory Priorities reports replacing individual portfolio letters with a single annual reference point. Across every sector the message is consistent: firms must evidence that their frameworks work in practice, not just that they exist…
FCA Consumer Understanding: compliance next steps
The FCA's publication on Consumer Understanding emphasizes that firms must move beyond design intent and actively evidence customer comprehension using robust management information and real-world testing.
FCA Regulatory Priorities for Wholesale Markets: why boards should act now
The FCA's new annual sector reports for wholesale markets are directed at boards, outlining expectations for direct control, technological accountability, and operational resilience.
FCA Regulatory Priorities for the Wholesale Buy Side: what firms need to evidence now
The FCA's consolidated wholesale buy-side report replaces individual portfolio letters, demanding direct board engagement and proof of operational resilience in practice.
FCA Regulatory Priorities for Payments: What firms need to act on now
The FCA's March 2026 report outlines a focused supervisory agenda for payment and e-money firms, emphasizing safeguarding, Consumer Duty, and operational resilience.
FCA Retail Banking Priorities: What Banks Must Do Now
The FCA’s March 2026 Regulatory Priorities report for retail banking sets out four supervisory focus areas: access to cash, Consumer Duty evidencing, financial crime and operational resilience.
Five Consumer Duty priorities to refine for your third Board report
As firms prepare for their third annual Consumer Duty Board report, the FCA is focusing on the transition from process-tracking to proving outcome effectiveness and visible board challenge.
FCA Insurance Priorities: Impact for Insurers & Intermediaries
The FCA has published its first annual Insurance Regulatory Priorities report, shifting focus from portfolio letters to strict outcome evidence in claims and delegated governance.
AI in financial services: control, evidence and regulation
As AI becomes embedded across financial services, TCC explains why governance maturity, not AI capability, is now the limiting factor, and what firms need to prove to regulators about control and accountability.
FCA priorities for 2026/27: Consumer Duty and financial crime
The FCA has published its 2026/27 Annual Work Programme, emphasizing a 'smarter regulator' model that leverages data, digital supervision, and intensified focus on Consumer Duty and financial crime.
AM–Online offers industry experts’ reaction to the FCA motor finance redress scheme
TCC Group's CEO Joe Norburn responds to the FCA's confirmed motor finance redress scheme, warning that it is a large-scale delivery challenge covering around 12 million historic agreements.
FCA’s final motor finance redress scheme: What lenders need to do now
The FCA's publication of PS26/3 sets out the final rules for the Motor Finance Consumer Redress Scheme, dividing the program into two distinct operational schemes with complex cap structures.
FCA announced Motor Finance consumer redress scheme
The FCA has officially confirmed a standardised, industry-wide compensation scheme for car finance customers affected by undisclosed commission arrangements between 2007 and 2024.
TCC Group: FCA Review Impact on Advice & Wealth Firms
TCC Group CEO Joe Norburn discusses the FCA's consolidation review in an article for Wealth DFM, examining consolidation trends across the advice and wealth management sector.
U.K. financial regulator cuts cases to focus on investigations
The FCA is closing around 100 investigations that were unlikely to lead to action, as part of a broader shift toward prioritising cases that deliver tangible outcomes.
Tighter rules for buy now pay later loans
The FCA is bringing the previously unregulated £13bn Buy Now Pay Later market under its supervision, introducing clearer disclosures, affordability checks and stronger consumer protections.
FCA drives informed, sustainable decisions
TCC Group CEO Joe Norburn outlines the FCA's efforts to ensure consumers make informed and sustainable financial decisions through enhanced disclosure standards and transparency.
Five priorities for managing non-financial misconduct risk
The FCA's recent focus on non-financial misconduct signals a shift in regulatory expectations, and firms need clear policies, cultural change and independent validation to manage the risk and demonstrate compliance.
Key takeaways from CP26/10: Simplifying pensions and investment
The FCA has published CP26/10, a consultation proposing to consolidate COBS 9 and 9A, replace the 'necessary' information test with a 'sufficient' information standard, and remove the mandatory annual review requirement for ongoing advice.
FCA motor finance redress scheme announcement coming next Monday (30th March)
The FCA is set to publish the final details of its motor finance redress scheme shortly after markets close on Monday 30 March 2026, a critical moment for lenders after months of anticipation since the October 2025 consultation.
Pure protection in focus: FCA market study raises regulatory expectations for 2026
TCC Group CEO Joe Norburn discusses the FCA's Pure Protection Market Study in Professional Adviser, and why its focus on fair value, commission and customer outcomes should not be underestimated.
Modernising consumer redress: What FCA CP26/9 means for firms
UK Wealth Mergers Aren’t the Risk – Bad Execution Is
TCC Group CEO Joe Norburn, writing in European Business Magazine, argues that consolidation itself is not the risk in the UK wealth management sector – poor governance, weak due diligence and rushed integration are.
Insurance claims rewired: The rise of agentic AI
TCC Group CTO Kit Ruparel outlines in IT Briefing how agentic AI is moving from passive analysis to active, autonomous decision-making in insurance claims handling.
FCA Consumer Finance Regulatory Priorities 2026: What it means for compliance leaders
The FCA has published its 2026 Consumer Finance Regulatory Priorities report, establishing core supervision expectations around credit accessibility, debt forbearance, and robust motor finance redress.
Ecommerce & Payments Briefing: The hidden risks inside Agentic AI systems
TCC Group CTO Kit Ruparel outlines the security and compliance risks of Agentic AI, warning that companies must govern autonomous systems as high-risk infrastructure.
What the FCA’s Pensions Regulatory Priorities report means for pensions providers
The FCA's Pensions Regulatory Priorities report, the third in its 2026 series, sets out expectations on value for money, consumer support and modernising older products. It comes as the regulator highlights that nearly 15 million people are not saving enough…
Insurance Edge: Pure protection FCA study raises expectations
TCC Group CEO Joe Norburn outlines in Insurance Edge how firms should prepare for rising regulatory standards ahead of the FCA's pure protection market study.
What the FCA’s Regulatory Priorities report means for consumer investment firms
The FCA’s first Regulatory Priorities report sets out four strategic priorities for consumer investment firms, with fair value and product design singled out for close scrutiny.
Always Finance News: Consolidation isn’t the risk. Getting it wrong is
TCC Group's CEO Joe Norburn examines the FCA's review of consolidation in the advice and wealth management market, which finds that the risk lies not in consolidation itself but in weak governance around it.
Motor finance consumer redress scheme: Key expectations
Consumer Duty and the next phase of advice regulation
Compliance Week: U.K. ‘buy now pay later’ regulation signals end of ‘Wild West’ fintech loans system
TCC Group's CEO Joe Norburn discusses in Compliance Week why stronger oversight of buy now, pay later lending was inevitable, and why it should help address risks for less financially resilient customers.
Navigating financial crime compliance in a changing landscape
The FCA is set to become the single AML/CTF supervisor for professional services, and its 2025/26 work programme signals a move to continuous, data-led supervision of financial crime, meaning firms need to reassess their due diligence frameworks now.
Why traditional resourcing models are quietly undermining firms
Financial services firms built around static, peak-capacity staffing struggle to flex with today's cycles of regulatory scrutiny and remediation. A deliberate core-and-flexible resourcing model can protect compliance and control without carrying excess permanent cost.
Forum Events and Media Group 2026: The Year the FCA Demands Proof
TCC Group's Joe Norburn outlines how the FCA is shifting to targeted, data-led supervision in 2026, forcing firms to provide demonstrable evidence of positive consumer outcomes.
Always Finance News: 2026 the year the FCA demands proof, not promises
TCC Group's analysis sets out why 2026 will see the FCA shift towards more targeted, data-led supervision, rewarding firms that can evidence strong governance and fair customer outcomes.
FCA guidance on multiple representation in motor finance complaints
The FCA and SRA have issued joint instructions on managing multiple representatives representing a single motor finance complainant, requiring lenders to execute strict due diligence.
Contact Centre Briefing: Pure protection in focus
TCC Group's CEO Joe Norburn discussed the FCA's Market Study into pure protection in Contact Centre Briefing, highlighting rising regulatory expectations on fair value, commission transparency and customer access ahead of the final report due in Q3 2026.
Why most consolidation strategies succeed or fail at integration
TCC argues that integration, not the acquisition itself, is where consolidation strategies in wealth management and advice are truly tested and value is won or lost.
European Business Magazine UK wealth management merger risks
TCC Group highlights the regulatory challenges of consolidation in the UK wealth management sector, warning that boards must evidence robust governance and data-driven oversight during integration.
FCA brings Buy Now Pay Later under its regulation from July 2026
The FCA has confirmed that Buy Now Pay Later providers will fall under its full regulatory scope beginning in July 2026, requiring compliance with the Consumer Duty.
The FCA welcomes consolidation but raises the accountability bar
The FCA's multi-firm review of wealth management consolidation confirms there are no new rules, but demands stronger evidence of governance, oversight and control from acquiring firms. Centralised compliance frameworks are becoming a condition of successful, scalable growth.
Insurance Edge: Pure Protection in Focus
TCC Group highlights the rising regulatory expectations from the FCA's Pure Protection Market Study regarding commission transparency and distribution models.
Consolidation: Balancing ambition with regulatory discipline
The FCA's multi-firm review found no new rules for consolidators, but raised expectations on governance, oversight and due diligence as acquisitions continue across wealth management and financial advice.
Pure Protection: Regulatory expectations intensify in 2026 | TCC
The FCA's Interim Report on the Pure Protection Market Study signals a tightening regulatory environment around insurance commissions, panel models, and vulnerable consumer access.
AI in financial services: a turning point for regulators and firms
A UK Parliament Treasury Committee report finds that more than three-quarters of financial services firms are now using AI, but regulatory oversight has not kept pace with the risks. TCC Group's CEO Joe Norburn sets out what the findings mean…
Why no loss doesn’t mean no risk in today’s redress market
TCC explains why rising gilt yields producing ‘no loss’ redress outcomes don’t remove risk, and how firms are reprioritising DB transfer review and due diligence as a result.
AB Accounting: AML heat to rise
TCC Group CEO Joe Norburn warns in AB Accounting that accountancy firms face tougher, data-led anti-money laundering supervision as the FCA takes over from 23 professional body supervisors.
Anti-money laundering (AML) under FCA: are accountancy firms ready for the new compliance era?
The FCA is set to take over anti-money laundering supervision of accountancy firms from 23 professional body supervisors, ending the era of broad compliance statements. TCC Group's CEO explains what a single regulator will expect to see.
Why growth without rigour is the biggest risk in advice consolidation
As consolidation in the advice sector matures, TCC argues that due diligence, integration and governance quality, not scale, now determine which consolidators succeed.
FCA’s Value for Money Framework Gathers Pace
Consultation Paper CP26/1 outlines plans for a standardized Value for Money framework for DC pension schemes, introducing standardized metrics and RAGG ratings.
Watch on-demand: Sessions with our compliance experts
TCC has published a library of on-demand sessions in which its experts discuss current regulatory themes, from governance and redress to Consumer Duty and vulnerable customer support.
Rethinking ongoing advice to deliver client value
TCC Group CEO Joe Norburn sets out, in an article featured by IT Supply Chain, why firms need always-on, data-led evidencing of ongoing advice delivery to meet the FCA's rising expectations in 2026.
Proving compliance in 2026: A data-led world
Advice firms need to adapt compliance requirements in 2026- TCC
TCC Group CEO Joe Norburn outlines in IFA Magazine how advice firms must adapt their compliance models in 2026 to meet targeted regulatory evidence demands.
Top ten regulatory priorities for financial services firms in 2026
TCC identifies ten regulatory priorities for 2026 under the FCA's 2025-2030 strategy, spanning Consumer Duty embedding, technology and AI oversight, motor finance redress and the new targeted support regime.
2026 Predictions: Evidencing Compliance in a Data-Led Regulatory World
TCC Group CEO Joe Norburn outlines why firms must prepare for targeted data requests and less regulatory tolerance by embedding continuous 'evidence readiness' into daily operations.
From Principles to Proof: Data-Led Compliance Evidencing in 2026
TCC Group's CEO Joe Norburn outlines why 'evidence readiness' must become a continuous operational state in 2026, driven by granular regulatory scrutiny and predictive RegTech.
Proving Consumer Duty compliance: 2026 predictions
Preparing for the FCA targeted support regime
The FCA has published its policy statement for a new targeted support regime for pensions and retail investments, and firms will need permission to offer it once the regime takes effect.
Always Finance News: Leveraging predictive AI to drive value from financial compliance
Following the FCA's renewed emphasis on Consumer Duty, TCC Group's CEO Joe Norburn examines how combining predictive AI with generative AI can help firms close compliance gaps and evidence fair customer outcomes.
Preparing for the motor finance redress scheme is critical
TCC's CCO Garry Evans reports from the FLA Annual Motor Finance Convention, warning lenders that waiting for final FCA guidelines before preparing for redress is a critical mistake.
Always Finance News: Why reviewing the past must be a strategic focus for financial advice firms
TCC Group's Strategic Regulatory Director, Jason Wintie, examines the FCA's latest feedback on ongoing advice and what it means for firms' obligations to review historic advice delivery.
Attivo enhances advice compliance with TCC’s AI solution
Attivo's Chief Risk Officer describes how a phased rollout of Recordsure AI, backed by TCC's compliance expertise, cut file-checking costs by 40% within a year while increasing planner capacity and advice oversight.
FCA consolidation review: Lessons for wealth management
Financial wellbeing needs a tailored approach: The FCA’s vision for financial services
The FCA is urging financial firms to adopt tailored approaches to support financial wellbeing, encouraging consumers to move assets from cash to equities while delivering fair value.
Driving innovation and trust: TCC becomes a Finance & Leasing Association member
TCC Group has joined the Finance & Leasing Association (FLA), enhancing its capability to support asset and consumer finance firms with compliance and remediation.
Motor Finance Compensation Scheme: Consultation extended
Lessons from the FCA’s review into consolidation
Evidencing compliance in a data-led regulatory world
TCC's webinar on evidencing compliance revealed a sector that feels directionally confident about demonstrating good Consumer Duty outcomes, but is still operationally stretched when it comes to recording, testing and evidencing them consistently.
Why ‘simple’ redress schemes require strategic planning
TCC Group's webinar with Momenta and Recordsure explains why the proposed motor finance redress scheme is more complex than it first appears, and how firms can combine technology, governance and human judgement to execute it at scale.
“Show me, don’t tell me”: How AI is transforming compliance
Regulators, boards and senior leaders increasingly expect firms to demonstrate that compliance controls work, not just that they exist, and TCC argues predictive AI can provide that continuous evidence.
Turning motor finance compliance into an opportunity
Garry Evans and Mike Morris explain why early preparation for the FCA's motor finance redress scheme reduces operational stress, and set out the governance, technology and capability firms need to build now.
Understanding the FCA changes impacting motor finance firms
TCC's Garry Evans and Momenta's Mike Morris explain the FCA's motor finance redress consultation and set out three practical steps firms should take to prepare.
The role of generative and predictive AI in wealth management
TCC and Recordsure's 'Building on solid foundations' webinar set out the practical differences between predictive and generative AI, and why wealth management firms need both, supported by governance, to adopt AI safely.
Turning no change reviews into insightful compliance opportunities
David Boyhan and Neil Dethick explain why annual no change suitability reviews are often the highest-risk files, and how AI-assisted review can turn them into a source of compliance insight.
Tech insights: Secrets of AI Agents
Recordsure's CTO Kit Ruparel traces AI agents back to the 1950s and explains the client, parser, reasoner and orchestrator roles that make up today's agentic frameworks, cautioning firms not to overlook what is really happening underneath the 'agentic' label.
Harnessing AI to Transform Suitability Reviews into Actionable Insight
TCC's Neil Dethick discusses how embedding specialized AI into advice file reviews delivers robust evidence packs, reduces handling times by 40%, and generates actionable management intelligence.
What the FCA’s new motor finance redress scheme means for you
TCC's webinar with Momenta and Recordsure unpacked the FCA's motor finance redress consultation, including live poll data on industry sentiment and readiness. The panel set out the scope, timelines and preparation firms need before the scheme launches in early 2026.
Attivo deploys Recordsure AI technology to evidence compliance
Advice firm Attivo has implemented Recordsure's predictive AI technology to review ongoing-advice files, cutting cost per case review by 40% within six months while improving suitability outcomes.
Turning suitability reviews into a strategic advantage
A TCC and Recordsure webinar poll found many firms rework a significant share of advice files after suitability review, and sets out the FCA's expectations on risk-based sampling.
14m unfair motor loans due compensation under proposed scheme
The FCA is consulting on a massive, industry-wide compensation scheme for up to 14.2 million motor finance agreements, carrying an estimated £8.2 billion redress liability.
Suitability reviews with AI: compliance burden to asset
A TCC and Recordsure webinar found that most unclear suitability ratings stem from insufficient rationale rather than fact-finding gaps, and argued that AI-driven feedback can turn reviews into a source of adviser development.
Five takeaways for wealth managers from AI in Compliance
TCC summarizes critical insights from our 'AI to supercharge your ongoing advice' event in London, focusing on compliant ongoing advice, AI integration, and adoption.
FCA softens tone on ongoing advice but keeps focus on value
The future of AI in compliance
TCC and Recordsure are co-hosting a two-part October webinar series on using AI in compliance, covering right-first-time suitability and the foundations needed for responsible generative AI adoption.
Beyond Day Rates: How specialist interim resourcing gives financial
Rising regulatory obligations, growing customer vulnerability and a 70% surge in Financial Ombudsman complaints are driving demand for specialist interim compliance resource. TCC sets out why day rate alone is the wrong measure of value.
Plan for the worst, act early: winning the remediation race
In the closing session of a webinar on FCA redress and the future of motor finance, TCC, Momenta and Recordsure set out the practical steps firms should take while the scope of any redress scheme remains unclear.
How to stay ahead of FCA demands and unlock AI’s potential for wealth management compliance
TCC held an in-person event in London in September 2025 on evidencing ongoing advice under the Consumer Duty and using AI to respond to FCA information requests.
The resourcing crunch: preparing for a remediation surge
Following the Supreme Court's motor finance ruling, resourcing is set to become one of the biggest challenges in delivering redress, as the balance shifts from high-volume automated processing towards more complex, bespoke complaint handling.
From Legal Definitions to Operational Realities: Who Feels the Impact?
TCC Group's Gary Maude and Garry Evans analyze the Supreme Court's Johnson ruling, detailing its profound operational impact on motor finance creditors, brokers, and complaint handlers.
Breaking down the ruling: what the Johnson case means for redress
The Supreme Court's ruling narrowed successful claims to the Johnson case alone, but the FCA is still consulting on a compensation scheme for unfair motor finance commission arrangements.
Driving change: The Supreme Court ruling sparks industry debate
TCC, Momenta and Recordsure examined the FCA's proposed motor finance redress scheme following the Supreme Court ruling on commission arrangements, warning that a low bar for ‘unfairness’ could widen complaint scope and increase liability.
Preparing the motor finance industry for the surge in complaints
TCC experts review the operational impacts of the Supreme Court's Johnson ruling and the FCA's redress proposals, offering five key resourcing and tech-enabled steps for motor finance firms.
Preparing the motor finance industry for the surge in complaints
Following the Supreme Court's ruling on discretionary commission arrangements, the FCA has confirmed it will consult on a motor finance compensation scheme, and firms need to prepare now for a significant rise in complaints.
Preparing the motor finance industry for the surge in commission complaints
Following the Court of Appeal's ruling on undisclosed motor finance commissions, TCC sets out how the FCA's expected redress scheme could work and what firms should do to prepare.
Reflections on two years of Consumer Duty
Strategic interim resourcing
Redefining ongoing advice servicing oversight
TCC and Recordsure used AI to automate assessment of historic ongoing advice servicing records in a remediation programme, with parallels to the servicing issues facing UK wealth management firms.
Mastering regulatory due diligence in acquisitions
Consumer Duty one year on: what the FCA’s findings mean for your firm
A practical review of the FCA’s Consumer Duty findings and the evidence firms should strengthen across governance, products, communications and customer support.
Ongoing advice remains high on the regulator’s radar
Why it’s time to rethink your approach to ongoing advice services
A TCC and Recordsure webinar set out why ongoing advice can no longer be managed in the background, covering the FCA's evolving expectations on suitability reviews and how predictive AI can support evidence and oversight.
Motor finance redress: Is your firm ready?
Part 4: Aligning strategy & practice to support vulnerable customers
The final part of TCC's vulnerability webinar series outlines our house view on aligning corporate culture, product design, processes, data, and outcomes with FCA expectations.
Part 3: Creating safe environments & evidencing support
Part three of TCC's vulnerable customers webinar series examines the importance of building 'safe environments' that encourage client transparency and discusses how to establish effective monitoring.
Part 2: How to embed and evidence your vulnerability strategy
Part two of TCC's vulnerability webinar series explores how firms can drive strategy and risk appetite down into operations to ensure consistent, compliant treatment of vulnerable customers.
Part 1: Understanding poorer outcomes for vulnerable customers
The first part of TCC's vulnerability webinar series explores why vulnerable customers continue to receive poorer outcomes and discusses how firms must bridge the gap between policy and practice.
Firms express low confidence in current vulnerability support
TCC's webinar panel found that just 18% of firms are highly confident their processes meet FCA standards for vulnerable customers, against a backdrop of significant fines and redress for poor outcomes.
FCA’s review flags gaps in support for vulnerable consumers
The FCA's review of firms' treatment of vulnerable customers found that existing guidance and the Consumer Duty remain appropriate, but that outcomes for vulnerable customers still lag behind, particularly in wealth and asset management. Three firms have already been fined…
TCC Group acquires Momenta Group
TCC Group has acquired the UK and Australian business of Momenta Group, a resourcing and client services provider for regulated industries, expanding TCC's compliance and specialist resourcing capacity.
FCA’s Review: Wealth Managers surprised by positive findings
TCC's regulatory experts analyze the FCA's ongoing advice review findings, highlighting critical risks in self-reported data and outlining next steps for wealth management firms.
A Growth Agenda is Good for the Consolidation Market
TCC's David Boyhan explores the growth opportunities in the UK wealth management consolidation market, emphasizing the role of robust data in satisfying regulatory standards.
Preparing for change: FCA’s review of protection product distribution and value
The FCA's Market Study is examining how pure protection products are distributed, with a particular focus on commission arrangements, product value and outcomes for vulnerable customers. TCC sets out a six-step strategy for firms to prepare proactively.
Part 3: FCA’s ongoing advice services review: long term compliance
Part three of TCC's ongoing advice webinar focuses on achieving long-term compliance in wealth management, including the use of proportional sampling and the realities of client redress.
Part 2: FCA’s ongoing advice services review: next steps for wealth managers
Part two of TCC's ongoing advice webinar focuses on the specific evidence wealth managers require to comply with the FCA's retrospective review back to 2018.
Wealth managers signal the FCA’s ongoing advice review presented better findings than they expected
A TCC poll of wealth managers found that many firms have only partial evidence of ongoing advice reviews, and the FCA is expected to revisit its findings later in the year with a focus on the evidence firms hold.
What risks remain for firms following the FCA’s ongoing advice review findings?
TCC hosted a webinar in March 2025 in which regulatory experts examined the FCA's findings on ongoing advice reviews and the practical risks firms still need to manage.
How can firms keep their ongoing advice services compliant?
TCC experts outline the forward-looking policy updates and historical data checks required to ensure wealth management firms remain compliant with FCA expectations.
How do the ongoing advice review findings relate to the Consumer Duty?
TCC experts David and Garry discuss how the FCA's ongoing advice review findings integrate with Consumer Duty board reporting and data-led regulatory expectations.
How should firms be considering quality and suitability of advice?
TCC experts explore why advisory firms must assess the ongoing quality and suitability of advice, shifting from routine process checklists to risk-based outcomes.
What should firms do about disengaged clients?
TCC experts David and Garry explain how financial advice firms must handle cohorts of disengaged and uninvited clients, including historical data checks and disengagement policies.
Key findings from FCA’s ongoing advice review
Q&A: The important insights from the FCA’s ongoing advice review findings
The FCA's thematic review found that most clients received their ongoing advice review, but firms must act on the gaps for those who did not and be ready to evidence outcomes going forward.
Understanding & implementing the FCA’s ongoing advice findings
The FCA has published findings from its review of ongoing advice services, confirming that around 2% of clients paying for a review did not receive one. Firms are expected to assess their own records against these findings and consider redress…
Benefit your business by enhancing customer data
Better customer data can help firms meet FCA information requests more easily while also supporting deeper client insight, particularly around ongoing advice reviews and retirement income advice.
A Consumer Duty recap: frequent obstacles to achieving good customer outcomes
TCC's regulatory experts take stock of the questions and obstacles firms commonly face across the Consumer Duty's four outcomes: consumer understanding, consumer support, products and services, and price and value.
Seven key topics to ensure the success of your ongoing advisory reviews
TCC has compiled seven regulatory standards firms should proactively address to deliver compliant, evidenced ongoing advice reviews, drawing on lessons from PPI, pension review and s166 cases.
The benefits of enhancing data capture go beyond compliance – Money Marketing
In Money Marketing, TCC's Technical Director David Boyhan explains how better data capture helps firms meet FCA requirements and ensure regular client reviews happen when they should, particularly given regulatory focus on ongoing advice and motor finance.
Overview so far: the expected regulatory hot topics of 2025
Drawing on TCC's 2024 compliance forums, this overview sets out the FCA's current concerns spanning financial resilience, vulnerable customers, Consumer Duty fair value and senior management accountability.
Failing Consumer Duty with renewal barriers
What firms should take from the FCA’s latest portfolio strategy letter
TCC's Technical Director David Boyhan examines the FCA's portfolio strategy letter for financial advisers and investment intermediaries, dated 7 October 2024, in an article for Money Marketing.
How advice firms should navigate the AI journey
Financial advice firms face a growing number of AI solutions to choose from, but it is not always clear which type of AI is being promoted or whether it suits their needs.
Five key priorities for long-term Consumer Duty success
TCC summarizes the five discussion themes from our recent Consumer Duty forum, focusing on culture, Board challenge, proportionality, and evidence-led monitoring.
Consumer Duty: What does the FCA expect from ongoing advice services?
The FCA wrote to 20 major financial advice firms requesting information on their ongoing advice charges, signalling scrutiny of fair value and consumer understanding under the Consumer Duty.
Assessing vulnerability: How can firms help mitigate risks of DIY SIPPs?
A Financial Ombudsman Service decision has highlighted the risks of DIY SIPP arrangements for customers showing signs of vulnerability, such as gambling addiction. TCC's Gary Maude sets out firms' safeguarding obligations in the Consumer Duty era.
Equity Release: Get your five-step guide to Consumer Duty compliance
The FCA's review of equity release highlighted standard failures in advice and promotions, prompting TCC to release a five-step compliance guide for firms.
Regulatory due diligence: Examining firms’ priorities for 2024
TCC's David Boyhan explains, in Money Marketing, why the FCA's priorities for regulatory due diligence are changing as DB transfers become business as usual, and identifies three areas acquirers should not overlook.
Four steps to building an effective Retirement Income proposition
TCC's Technical Director David Boyhan outlines key steps in Money Marketing to help wealth managers design and audit an effective Centralised Retirement Income Proposition.
Delivering better customer outcomes under the Consumer Duty
A year on from firms first implementing their Consumer Duty plans, the FCA's Nisha Arora reminded firms that the Duty is not a ‘once and done’ exercise, with closed products due to come into scope from 31 July 2024.
Collaborating to implement best Consumer Duty practice
TCC has become an affiliate member of the Consumer Duty Alliance, a not-for-profit community that helps regulated firms understand, meet and deliver the FCA's Consumer Duty requirements.
Why firms need to be challenging themselves on price and value
TCC’s Andy Fouracres examines why many firms have not revisited their charging structures since the Consumer Duty, despite regulatory expectations around fair value.
Business Systems, TCC and Recordsure collaborate on
Business Systems, TCC and Recordsure have joined forces to offer advisory services and ongoing support to help regulated firms meet the Consumer Duty.
Three key themes from the FCA’s Fair Value assessment review
Published in May 2023, the FCA's Consumer Duty price and value review of 14 predominantly large financial businesses highlighted both good practice and shortfalls; TCC's Juana Diaz-Landinez sets out the overarching lessons firms should take from it.
Home and motor insurers must do more to support struggling customers, FCA warns
The FCA has warned home and motor insurers to improve their claims handling and support for vulnerable customers, particularly regarding vehicle write-offs and unfair settlement valuations.
Mortgage providers: Act now for a compliant future
Three need-to-know regulatory changes on the FCA’s agenda
Building on its Strategy 2022-2025, the FCA's latest Business Plan set out more stringent requirements for regulated firms; TCC's Andy Fouracres examines the top three areas set to be targeted and how firms can prepare.
Consumer Duty: Four key lessons from the FCA’s Fair Value
The FCA's thematic review of Fair Value assessments ahead of the Consumer Duty's 31 July launch found firms relying too heavily on assertions, benchmarking and average outcomes rather than firm evidence.
TCC Joins SME Climate Hub to Reduce Emissions
TCC has joined the SME Climate Hub and signed the SME Climate Commitment, pledging to halve its emissions by 2030 in line with the United Nations' Race to Zero campaign.
TCC Wins RegTech Innovation Award at FinTech Breakthrough
TCC and Recordsure have jointly won the RegTech Innovation award at the 2023 FinTech Breakthrough Awards, marking a third consecutive year of recognition for the group.
How to Approach British Steel Pensions Scheme Redress
TCC's Harry Eastwood presents a three-point plan in Money Marketing for financial advisory firms to efficiently and accurately resolve British Steel Pensions Scheme redress cases.
How to prepare for the Consumer Duty’s Price and Value outcome
With the Consumer Duty coming into force in July 2023, this article sets out how firms should approach value assessments under the price and value outcome, including benchmarking charges and evidencing fair value for different client segments.
Your four-point plan for successful British Steel pensions redress
TCC's Technical Director David Boyhan provides a strategic four-point plan for pension firms to navigate the strict 12-month BSPS redress timetable.
Retirement income in the regulator’s spotlight
TCC's David Boyhan explains, in Money Marketing, why the FCA views retirement income as a regulatory priority and what advisers can do to ensure clients receive suitable recommendations.
Rethinking vulnerability for the Consumer Duty era
TCC's Garry Evans explains, in Money Marketing, how the Consumer Duty raises the bar for identifying and managing customer vulnerability, and offers guidance for a more proactive safeguarding approach.
Webinar Recap: Understanding the Consumer Duty’s outcomes
TCC's webinar recap explains how the FCA will supervise the Consumer Duty through existing oversight activity rather than dedicated audits. It also sets out why firms should treat 31 July 2023 as a starting point rather than a deadline to…
Spotlight on the FCA’s Consumer Support Outcome 4
Following FCA comments on becoming a more outcome-based regulator, TCC Associate Director Neil Dethick considers the consumer support outcome to conclude an outcome-by-outcome insight series.
Consumer Duty compliance: how should firms approach the Four Outcomes?
With the deadline for Consumer Duty Implementation Plans imminent, TCC's Neil Dethick examined what each of the Four Outcomes should achieve for customers in an article for Money Marketing.
FCA Outcome 3: Consumer understanding
TCC's Associate Director Neil Dethick sets out three practical considerations for the Consumer Duty's consumer understanding outcome: clear communication, testing, and support for vulnerable customers.
FCA Outcome 2: Price and value
As part of a series spotlighting the Consumer Duty's four outcomes, TCC's Neil Dethick sets out three key points firms should consider for the price and value outcome ahead of the implementation deadline.
FCA Outcome 1: Products and services
In the first of a series spotlighting the Consumer Duty's four outcomes, TCC's Neil Dethick sets out three points firms should consider for the products and services outcome ahead of the 31 October 2022 deadline.
How to prepare for FCA’s new Consumer Duty
TCC Director Neil Dethick shares practical and preparatory steps, emphasizing board responsibility and working groups, for firms preparing their Consumer Duty Implementation Plans.
Three key steps to ensuring Consumer Duty readiness
With the FCA's implementation plan deadline set for 31 October 2022, TCC's Neil Dethick sets out the three steps firms should prioritise to build a Consumer Duty strategy that meets the regulator's 'show me, don't tell me' expectations.
Women in Governance, Risk and Compliance: meet TCC and Recordsure’s Joanne Smith
Joanne Smith, founder of TCC Group and Recordsure, has been confirmed as a judge for the Women in GRC Awards 2022, recognising her three decades leading innovation in compliance and RegTech.
Consumer Duty myth-busting: what do firms need to know?
A survey by Royal London found almost one in five advisers were still unfamiliar with the Consumer Duty just weeks before the final rules were announced, prompting TCC's Juana Diaz-Landinez to address common misconceptions in Money Marketing.
Three rules for turning complaints into valuable lessons
In FT Adviser, TCC's Neil Dethick sets out a three-step process for handling customer complaints constructively and turning less-than-stellar outcomes into a learning experience for the team.
Spotting the warning signs of a risky acquisition
With the financial sector experiencing a surge in acquisitions, TCC's David Boyhan sets out three major red flags to check for before moving ahead with a deal, so target firms don't end up saddling acquirers with hidden liabilities.
Implementing the Consumer Duty: what are the foreseeable challenges?
TCC Associate Director Neil Dethick discusses the operational challenges and new standards of care associated with the transition to the FCA's Consumer Duty in FT Adviser.
Three ways digital transformation is strengthening compliance
As regulators raise the bar on consumer protection, TCC's Group Chief Commercial Officer Mark Hover explains how automation, workflow tools and AI-driven speech analytics are helping firms manage a growing compliance workload without increasing headcount.
How prepared are you for the Consumer Duty?
TCC Associate Director Juana Diaz-Landinez discusses the four key components that regulated firms must address in Money Marketing to prepare for the FCA's Consumer Duty.
TCC and Recordsure win joint ‘Best RegTech Company’
TCC and Recordsure have been named joint winners of the Best RegTech Company award at the 2022 FinTech Breakthrough Awards, a second consecutive year of recognition for the group.
Joanne Smith named Innovator of the Year 2022 finalist
Five-Minute Insights: Embedding Compliance with RegTech
FinTech strategist Sabrina Del Prete explains how wealth and asset managers can embed compliance directly into internal systems using RegTech to streamline processes and reduce human error.
How advisers can balance digital innovation and human relationships
TCC and Recordsure CEO Joe Norburn shares insights in Money Marketing on how financial advisers can balance digital communication tools with a personalized human touch.
Why a holistic approach is the future for advisers and wealth managers
New industry research shows clients want more digital access and choice, but the study argues advisers should respond with a holistic, stage-of-life approach rather than demographic segmentation.
How RegTech is reshaping compliance for the digital era
TCC and Recordsure CEO Joe Norburn discusses in Financier Worldwide how RegTech has transitioned into an essential daily tool for modern compliance teams.
Suitability and Equity Release: How well do you know your client?
TCC's Technical Director David Boyhan discusses key considerations for assessing long-term suitability in the growing equity release and later life mortgage market.
Global study, supported by TCC and Recordsure, reveals six
A global study of wealth managers, supported by TCC and Recordsure, identifies six shifts in investor expectations following the COVID-19 pandemic, covering digital access, ESG, fees and transparency.
How has the contingent charging ban impacted the advice industry?
TCC Technical Director David Boyhan comments in FT Adviser on the impact of the contingent charging ban and evolving suitability standards in the DB pension transfer market.
Defined Benefit transfer guidance: Lessons for retirement advice
Why you need supercharged risk management
TCC's James Marshall spoke to Money Marketing about why financial services firms should aim to exceed, rather than simply meet, the FCA's expectations on risk management.
20 years and counting: TCC’s innovation journey
TCC marks 20 years since its founding in 2001, tracing its growth from a boutique consultancy to a UK and Australian compliance and RegTech provider.
How smart firms can leverage the new DB transfer rules
TCC's David Boyhan explains in Money Marketing how the FCA's revised Defined Benefit pension transfer rules represent a commercial and compliance opportunity for advisory firms.
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Common questions
How often does TCC publish new insights?
We publish regulatory analysis, guidance notes and commentary continuously, with new material added as FCA policy develops. Regulatory Horizon pieces follow consultation and policy statement cycles, while analysis and white papers are released as themes mature. Every article carries a publication date, and the hub lists the most recent regulatory developments first.
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Our insights are written by TCC’s compliance consultants, former regulators and subject-matter specialists working across advisory, managed services, specialist resourcing and tech-enabled compliance. Each piece is reviewed by the TCC editorial team before publication to confirm regulatory accuracy.
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Use the Type, Sector and Solution filters at the top of the hub to narrow the library. Type separates regulatory horizon scanning from analysis, white papers and press releases. Sector covers areas such as banking, pensions, motor finance and general insurance, while Solution maps to challenges such as Consumer Duty or financial crime.
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Regulatory Horizon articles track forthcoming and recently published regulatory developments, summarising what has changed and what firms must do. Analysis and Perspectives pieces offer TCC’s interpretation, practical implications and recommended actions. White Papers and Guides provide in-depth treatment of a single theme.
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Our insights provide general regulatory information and TCC’s professional perspective. They are not a substitute for tailored regulatory advice on your specific circumstances, permissions or risk profile. If you need guidance applied to your firm, contact us and we will match you with the relevant specialist team.
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