Insights

Transforming Compliance and Conduct

Five need-to-know Consumer Duty practicalities

It's no longer viable to think you've got it covered. Ensure you're meeting Duty requirements in practice, not just in theory.

12/10/22 Download

Get the latest insights and regulatory analysis emailed straight into your inbox.

How-to guides

Three steps to the Consumer Duty starting line

In just over six months’ time, the Consumer Duty will be a regulatory reality for FCA regulated

26/01/23 Download

Prepare for 2023: The importance of robust evidencing for Equity Release firms

There was cause for optimism for providers and intermediaries according to Equity

12/01/23 Read more

Three steps to review your Retirement Income advice

Earlier this month, the FCA released a Portfolio

20/12/22 Read more

FCA’s Appointed Representative regime and the regulatory focus on Principal firms

As the new FCA’s S165 data collection for Principal firms comes into action this Thursday

07/12/22 Read more

News

Rethinking vulnerability for the Consumer Duty era

The Consumer Duty is intended to raise the bar for customer protection across financial services, placing

05/12/22 Go to article

What can firms do to support their vulnerable customers during the cost-of-living crisis?

The British public is currently facing a perfect storm of inflation, price increases and fuel

28/11/22 Read more

Media enquiries

For all press related queries please contact the marketing team on 0113 261 5876 or email marketing@tcc.group

Webinar recap: Understanding the Consumer Duty’s good customer outcomes

Last week Consumer Duty expert and TCC’s

28/11/22 Read more

Webinar Recap: Why Consumer Duty compliance is critical for financial services firms

On Monday, 31st October 2022, TCC’s Associate Director and Consumer Duty expert Neil Dethick

15/11/22 Read more

A helpful summary of the FCA’s four Consumer Duty outcomes

The hugely significant shift towards the FCA’s new Consumer Duty will culminate in its first

26/10/22 Read more

How-to guides

FCA Outcome 4: Consumer support

Spotlight on the FCA’s four Consumer Duty outcomes

19/10/22 Download

News

Consumer Duty compliance: how should firms approach the Four Outcomes?

With the deadline for Consumer Duty Implementation Plans now less than two weeks away, firms should be

19/10/22 Go to article

Five need-to-know Consumer Duty practicalities

It's no longer viable to think you've got it covered. Ensure you're meeting Duty requirements in practice, not just in theory.

12/10/22 Read more

Case studies

Case study: Redress calculations

Redress expertise slashes review costs by 20%

How-to guides

22/12/21 Read more

Case study: AML Review & Remediation

AML defences reinforced with review

How-to guides

09/04/21 Read more

Case study: AML Customer Due Diligence Review

Risk diminished with strengthened customer due diligence

How-to guides

09/04/21 Read more

Case study: SMCR post-implementation review

SMCR review brings peace of mind in a chaotic time

How-to guides

06/07/20 Read more

Case study: Culture & conduct risk assessment

Connecting the dots: tackling conduct risk with a better culture

How-to guides

19/05/20 Read more

How-to guides

FCA Outcome 3: Consumer understanding

Spotlight on the FCA’s four Consumer Duty outcomes

11/10/22 Download

How-to guides

FCA Outcome 2: Price and value

Spotlight on the FCA’s four Consumer Duty outcomes

04/10/22 Download

How-to guides

FCA Outcome 1: Products and services

Spotlight on the FCA’s four Consumer Duty outcomes

27/09/22 Download

How-to guides

How to prepare for the FCA's new Consumer Duty regulations for positive, compliant outcomes

Practical and preparatory steps to Duty compliance

21/09/22 Download

Understanding the issues on Defined Benefits transfers

In the first of our subject matter expert interviews,

15/09/22 Read more

News

Three key steps to ensuring Consumer Duty readiness

With the FCA’s deadline for implementation plans confirmed for 31st October 2022, firms

24/08/22 Go to article

Get the latest insights and regulatory analysis emailed straight into your inbox

Subscribe now

The FCA's Appointed Representatives (AR) regime: more stringent oversight rules to take effect in December 2022

Earlier this week, the FCA published a new

04/08/22 Read more

New Consumer Duty: firms are required to have an implementation plan in place by October 2022

The wait is over, after over a year of debate, speculation and rumours from all corners of the

27/07/22 Read more

Press Release

Women in Governance, Risk and Compliance: meet TCC and Recordsure’s Joanne Smith

After being named

26/07/22 Read more

News

Consumer Duty myth-busting: what do firms need to know?

Despite only weeks to go until the final Consumer Duty rules are announced,

15/07/22 Go to article

Two million missed payments and counting: the realities of the cost-of-living crisis

Why technology is the critical element when equipping your C&R function to better handle the inevitable influx of new calls

13/07/22 Read more

News

Three rules for turning complaints into valuable lessons

How can you approach complaints in a way that's constructive for both parties? In FT Adviser, Associate

14/06/22 Go to article

Five need-to-know Consumer Duty practicalities

Subscribe

Filter by —

Three steps to the Consumer Duty starting line

Prepare for 2023: The importance of robust evidencing for Equity Release firms

Three steps to review your Retirement Income advice

FCA’s Appointed Representative regime and the regulatory focus on Principal firms

Rethinking vulnerability for the Consumer Duty era

What can firms do to support their vulnerable customers during the cost-of-living crisis?

Media enquiries

Webinar recap: Understanding the Consumer Duty’s good customer outcomes

Webinar Recap: Why Consumer Duty compliance is critical for financial services firms

A helpful summary of the FCA’s four Consumer Duty outcomes

FCA Outcome 4: Consumer support

Consumer Duty compliance: how should firms approach the Four Outcomes?

Five need-to-know Consumer Duty practicalities

Case study: Redress calculations

Case study: AML Review & Remediation

Case study: AML Customer Due Diligence Review

Case study: SMCR post-implementation review

Case study: Culture & conduct risk assessment

FCA Outcome 3: Consumer understanding

FCA Outcome 2: Price and value

FCA Outcome 1: Products and services

How to prepare for the FCA's new Consumer Duty regulations for positive, compliant outcomes

Understanding the issues on Defined Benefits transfers

Three key steps to ensuring Consumer Duty readiness

Subscribe

The FCA's Appointed Representatives (AR) regime: more stringent oversight rules to take effect in December 2022

New Consumer Duty: firms are required to have an implementation plan in place by October 2022

Women in Governance, Risk and Compliance: meet TCC and Recordsure’s Joanne Smith

Consumer Duty myth-busting: what do firms need to know?

Two million missed payments and counting: the realities of the cost-of-living crisis

Three rules for turning complaints into valuable lessons