What happened?
In an article featured by Forum Events & Media Group, TCC Group CEO Joe Norburn shares predictions on how the compliance landscape will evolve. The Financial Conduct Authority is steadily sharpening its expectations, demanding a shift from intent-led compliance to a state of continuous, data-driven ‘evidence readiness.’
Regulated firms must prepare for highly targeted, granular data requests, rigorous standards of proof, and minimal tolerance for incomplete audit trails or basic, manual, sample-led monitoring approaches.
Why does it matter?
Traditional periodic reviews and retrospective sampling are no longer sufficient to satisfy modern supervisory demands. To succeed, firms must embed robust evidence generation directly into their day-to-day operations.
Deploying predictive AI in combination with human expertise enables firms to generate population-level oversight, secure unalterable audit trails, and demonstrate positive customer outcomes consistently and at scale.
Who is affected?
This media feature directly impacts compliance managers, executive directors, and operations leads across all FCA-regulated financial institutions.
Supporting sources
Frequently asked questions
What does 'evidence readiness' mean for firms in 2026?
It means maintaining a continuous state of operational readiness to supply granular, data-backed proof of positive customer outcomes, rather than treating compliance as a periodic exercise.
Why are manual, sample-led approaches becoming obsolete?
Manual sampling creates blind spots and fails to satisfy rising regulatory standards of proof, which require complete, population-level assurance and unalterable audit trails.
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- General Insurance & ProtectionTCC helps insurers, brokers, MGAs and protection providers evidence fair value, strengthen customer outcomes and identify emerging customer harm. We assess product governance, claims performance, distribution oversight and vulnerability risks, helping firms create regulator-ready evidence, improve operational performance and demonstrate that products and services deliver value throughout the customer lifecycle.
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- Motor FinanceTCC helps motor finance lenders, brokers and providers assess redress exposure, prepare for large-scale customer reviews and strengthen complaints, affordability and Consumer Duty frameworks. We combine regulatory advisory, managed operations, specialist resource and technology-enabled assurance to deliver consistent customer outcomes, robust governance and regulator-ready evidence under heightened FCA scrutiny.
