Insights120 articles

Analysis & Perspectives

120 articles

  • Analysis & Perspectives

    FCA remuneration reform explained: what CP26/27 could mean for firms

    The FCA has published Consultation Paper CP26/27, proposing to replace the existing AIFM, UCITS and MIFIDPRU remuneration codes with a single remuneration framework for in-scope solo-regulated firms. The proposed regime…

  • Analysis & Perspectives

    IBS Intelligence: Why financial services firms face growing AI governance scrutiny

    As AI becomes more deeply embedded across financial services, firms face growing pressure to demonstrate clear accountability, oversight and governance. While existing frameworks such as Consumer Duty, SMCR and operational resilience requirements remain relevant, firms must ensure they can evidence…

  • Analysis & Perspectives

    Why firms need to prove customer outcomes not just report them

    The FCA’s latest review of outcomes monitoring reinforces that Consumer Duty compliance is about more than producing management information (MI). Firms must be able to demonstrate how they identify customer risks, act on those risks and evidence whether interventions have…

  • Analysis & Perspectives

    Mills Review signals the future direction of AI governance in financial services

    Recently featured in European Business Magazine, TCC Group CEO Joe Norburn explores why the FCA's Mills Review deserves close attention from financial services firms as AI becomes increasingly embedded in customer journeys, decision-making and operational processes.

  • Analysis & Perspectives

    Insurance Edge: Consumer Duty three years on

    TCC Group CEO Joe Norburn comments in Insurance Edge on the progress of the Consumer Duty, highlighting transparency and fair value, while addressing remaining gaps.

  • Analysis & Perspectives

    How foreseeable harm is changing under Consumer Duty

    Consumer Duty is shifting the focus from reacting to harm to anticipating it. As customer circumstances change, firms should continuously assess whether products remain suitable, deliver fair value and achieve good customer outcomes.

  • Analysis & Perspectives

    FPS: Fragmented Financial Crime Oversight is Creating New Risks

    TCC Group's Joe Norburn warns that fragmented compliance operating models are creating inconsistent controls and regulatory vulnerabilities in financial crime prevention.

  • Analysis & Perspectives

    Fragmented controls raise financial crime risk for firms

    TCC Group's CEO Joe Norburn explains why fragmented financial crime controls are becoming a system-wide risk, and why firms need enterprise-wide oversight rather than siloed processes.

  • Analysis & Perspectives

    Financial crime needs a team approach

    TCC Group CEO Joe Norburn warns that fragmented compliance operating models create critical control gaps, urging firms to connect governance, technology, and operations for a collective financial crime defence.

  • Analysis & Perspectives

    From Sampling to Evidence: Scaling Oversight for Consumer Duty

    TCC Group explores the necessity of moving beyond narrow call and file sampling, partnering with Recordsure to deploy scalable AI-driven compliance oversight.

  • Analysis & Perspectives

    A-Team insight: AI in financial services

    TCC Group CEO Joe Norburn is featured in an A-Team Insight article arguing that, as AI becomes widely embedded in financial services, the focus is shifting from adoption to governance.

  • Analysis & Perspectives

    Consumer Duty Outcomes: From Frameworks to Judgement

    TCC Group CEO Joe Norburn explains in IFA Magazine how Consumer Duty compliance is shifting from implementation frameworks to subjective, outcome-evidenced board judgement.

  • Analysis & Perspectives

    European Business Magazine: Finance is scaling AI fast – now it has to prove it’s under control

    TCC Group CEO Joe Norburn highlights the urgent need for financial services to establish strict oversight, accountability, and data explainability as they rapidly integrate AI into core operations.

  • Analysis & Perspectives

    Always Finance News: AI in financial services

    Joe Norburn, CEO of TCC Group, explains that AI is now widely embedded in financial services, but the key challenge has shifted from adoption to ensuring underlying data is reliable, explainable and auditable.

  • Analysis & Perspectives

    Ongoing advice: Navigating the FCA’s areas of focus

  • Analysis & Perspectives

    FCA Insurance Priorities: Impact for Insurers & Intermediaries

    The FCA has published its first annual Insurance Regulatory Priorities report, shifting focus from portfolio letters to strict outcome evidence in claims and delegated governance.

  • Analysis & Perspectives

    AM–Online offers industry experts’ reaction to the FCA motor finance redress scheme

    TCC Group's CEO Joe Norburn responds to the FCA's confirmed motor finance redress scheme, warning that it is a large-scale delivery challenge covering around 12 million historic agreements.

  • Analysis & Perspectives

    FCA drives informed, sustainable decisions

    TCC Group CEO Joe Norburn outlines the FCA's efforts to ensure consumers make informed and sustainable financial decisions through enhanced disclosure standards and transparency.

  • Analysis & Perspectives

    Tighter rules for buy now pay later loans

    The FCA is bringing the previously unregulated £13bn Buy Now Pay Later market under its supervision, introducing clearer disclosures, affordability checks and stronger consumer protections.

  • Analysis & Perspectives

    U.K. financial regulator cuts cases to focus on investigations

    The FCA is closing around 100 investigations that were unlikely to lead to action, as part of a broader shift toward prioritising cases that deliver tangible outcomes.

  • Analysis & Perspectives

    TCC Group: FCA Review Impact on Advice & Wealth Firms

    TCC Group CEO Joe Norburn discusses the FCA's consolidation review in an article for Wealth DFM, examining consolidation trends across the advice and wealth management sector.

  • Analysis & Perspectives

    Insurance claims rewired: The rise of agentic AI

    TCC Group CTO Kit Ruparel outlines in IT Briefing how agentic AI is moving from passive analysis to active, autonomous decision-making in insurance claims handling.

  • Analysis & Perspectives

    UK Wealth Mergers Aren’t the Risk – Bad Execution Is

    TCC Group CEO Joe Norburn, writing in European Business Magazine, argues that consolidation itself is not the risk in the UK wealth management sector – poor governance, weak due diligence and rushed integration are.

  • Analysis & Perspectives

    Pure protection in focus: FCA market study raises regulatory expectations for 2026

    TCC Group CEO Joe Norburn discusses the FCA's Pure Protection Market Study in Professional Adviser, and why its focus on fair value, commission and customer outcomes should not be underestimated.

  • Analysis & Perspectives

    Ecommerce & Payments Briefing: The hidden risks inside Agentic AI systems

    TCC Group CTO Kit Ruparel outlines the security and compliance risks of Agentic AI, warning that companies must govern autonomous systems as high-risk infrastructure.

  • Analysis & Perspectives

    Insurance Edge: Pure protection FCA study raises expectations

    TCC Group CEO Joe Norburn outlines in Insurance Edge how firms should prepare for rising regulatory standards ahead of the FCA's pure protection market study.

  • Analysis & Perspectives

    Always Finance News: Consolidation isn’t the risk. Getting it wrong is

    TCC Group's CEO Joe Norburn examines the FCA's review of consolidation in the advice and wealth management market, which finds that the risk lies not in consolidation itself but in weak governance around it.

  • Analysis & Perspectives

    Consumer Duty and the next phase of advice regulation

  • Analysis & Perspectives

    Compliance Week: U.K. ‘buy now pay later’ regulation signals end of ‘Wild West’ fintech loans system

    TCC Group's CEO Joe Norburn discusses in Compliance Week why stronger oversight of buy now, pay later lending was inevitable, and why it should help address risks for less financially resilient customers.

  • Analysis & Perspectives

    Forum Events and Media Group 2026: The Year the FCA Demands Proof

    TCC Group's Joe Norburn outlines how the FCA is shifting to targeted, data-led supervision in 2026, forcing firms to provide demonstrable evidence of positive consumer outcomes.

  • Analysis & Perspectives

    Always Finance News: 2026 the year the FCA demands proof, not promises

    TCC Group's analysis sets out why 2026 will see the FCA shift towards more targeted, data-led supervision, rewarding firms that can evidence strong governance and fair customer outcomes.

  • Analysis & Perspectives

    European Business Magazine UK wealth management merger risks

    TCC Group highlights the regulatory challenges of consolidation in the UK wealth management sector, warning that boards must evidence robust governance and data-driven oversight during integration.

  • Analysis & Perspectives

    Why most consolidation strategies succeed or fail at integration

    TCC argues that integration, not the acquisition itself, is where consolidation strategies in wealth management and advice are truly tested and value is won or lost.

  • Analysis & Perspectives

    Contact Centre Briefing: Pure protection in focus

    TCC Group's CEO Joe Norburn discussed the FCA's Market Study into pure protection in Contact Centre Briefing, highlighting rising regulatory expectations on fair value, commission transparency and customer access ahead of the final report due in Q3 2026.

  • Analysis & Perspectives

    Insurance Edge: Pure Protection in Focus

    TCC Group highlights the rising regulatory expectations from the FCA's Pure Protection Market Study regarding commission transparency and distribution models.

  • Analysis & Perspectives

    Consolidation: Balancing ambition with regulatory discipline

    The FCA's multi-firm review found no new rules for consolidators, but raised expectations on governance, oversight and due diligence as acquisitions continue across wealth management and financial advice.

  • Analysis & Perspectives

    AB Accounting: AML heat to rise

    TCC Group CEO Joe Norburn warns in AB Accounting that accountancy firms face tougher, data-led anti-money laundering supervision as the FCA takes over from 23 professional body supervisors.

  • Analysis & Perspectives

    Watch on-demand: Sessions with our compliance experts

    TCC has published a library of on-demand sessions in which its experts discuss current regulatory themes, from governance and redress to Consumer Duty and vulnerable customer support.

  • Analysis & Perspectives

    Rethinking ongoing advice to deliver client value

    TCC Group CEO Joe Norburn sets out, in an article featured by IT Supply Chain, why firms need always-on, data-led evidencing of ongoing advice delivery to meet the FCA's rising expectations in 2026.

  • Analysis & Perspectives

    Proving compliance in 2026: A data-led world

  • Analysis & Perspectives

    Advice firms need to adapt compliance requirements in 2026- TCC

    TCC Group CEO Joe Norburn outlines in IFA Magazine how advice firms must adapt their compliance models in 2026 to meet targeted regulatory evidence demands.

  • Analysis & Perspectives

    2026 Predictions: Evidencing Compliance in a Data-Led Regulatory World

    TCC Group CEO Joe Norburn outlines why firms must prepare for targeted data requests and less regulatory tolerance by embedding continuous 'evidence readiness' into daily operations.

  • Analysis & Perspectives

    Always Finance News: Leveraging predictive AI to drive value from financial compliance

    Following the FCA's renewed emphasis on Consumer Duty, TCC Group's CEO Joe Norburn examines how combining predictive AI with generative AI can help firms close compliance gaps and evidence fair customer outcomes.

  • Analysis & Perspectives

    Preparing for the FCA targeted support regime

    The FCA has published its policy statement for a new targeted support regime for pensions and retail investments, and firms will need permission to offer it once the regime takes effect.

  • Analysis & Perspectives

    Always Finance News: Why reviewing the past must be a strategic focus for financial advice firms

    TCC Group's Strategic Regulatory Director, Jason Wintie, examines the FCA's latest feedback on ongoing advice and what it means for firms' obligations to review historic advice delivery.

  • Analysis & Perspectives

    Preparing for the motor finance redress scheme is critical

    TCC's CCO Garry Evans reports from the FLA Annual Motor Finance Convention, warning lenders that waiting for final FCA guidelines before preparing for redress is a critical mistake.

  • Analysis & Perspectives

    Attivo enhances advice compliance with TCC’s AI solution

    Attivo's Chief Risk Officer describes how a phased rollout of Recordsure AI, backed by TCC's compliance expertise, cut file-checking costs by 40% within a year while increasing planner capacity and advice oversight.

  • Analysis & Perspectives

    Driving innovation and trust: TCC becomes a Finance & Leasing Association member

    TCC Group has joined the Finance & Leasing Association (FLA), enhancing its capability to support asset and consumer finance firms with compliance and remediation.

  • Analysis & Perspectives

    Lessons from the FCA’s review into consolidation

  • Analysis & Perspectives

    Evidencing compliance in a data-led regulatory world

    TCC's webinar on evidencing compliance revealed a sector that feels directionally confident about demonstrating good Consumer Duty outcomes, but is still operationally stretched when it comes to recording, testing and evidencing them consistently.

  • Analysis & Perspectives

    “Show me, don’t tell me”: How AI is transforming compliance

    Regulators, boards and senior leaders increasingly expect firms to demonstrate that compliance controls work, not just that they exist, and TCC argues predictive AI can provide that continuous evidence.

  • Analysis & Perspectives

    Turning motor finance compliance into an opportunity

    Garry Evans and Mike Morris explain why early preparation for the FCA's motor finance redress scheme reduces operational stress, and set out the governance, technology and capability firms need to build now.

  • Analysis & Perspectives

    Understanding the FCA changes impacting motor finance firms

    TCC's Garry Evans and Momenta's Mike Morris explain the FCA's motor finance redress consultation and set out three practical steps firms should take to prepare.

  • Analysis & Perspectives

    The role of generative and predictive AI in wealth management

    TCC and Recordsure's 'Building on solid foundations' webinar set out the practical differences between predictive and generative AI, and why wealth management firms need both, supported by governance, to adopt AI safely.

  • Analysis & Perspectives

    Turning no change reviews into insightful compliance opportunities

    David Boyhan and Neil Dethick explain why annual no change suitability reviews are often the highest-risk files, and how AI-assisted review can turn them into a source of compliance insight.

  • Analysis & Perspectives

    Tech insights: Secrets of AI Agents

    Recordsure's CTO Kit Ruparel traces AI agents back to the 1950s and explains the client, parser, reasoner and orchestrator roles that make up today's agentic frameworks, cautioning firms not to overlook what is really happening underneath the 'agentic' label.

  • Analysis & Perspectives

    Harnessing AI to Transform Suitability Reviews into Actionable Insight

    TCC's Neil Dethick discusses how embedding specialized AI into advice file reviews delivers robust evidence packs, reduces handling times by 40%, and generates actionable management intelligence.

  • Analysis & Perspectives

    What the FCA’s new motor finance redress scheme means for you

    TCC's webinar with Momenta and Recordsure unpacked the FCA's motor finance redress consultation, including live poll data on industry sentiment and readiness. The panel set out the scope, timelines and preparation firms need before the scheme launches in early 2026.

  • Analysis & Perspectives

    Turning suitability reviews into a strategic advantage

    A TCC and Recordsure webinar poll found many firms rework a significant share of advice files after suitability review, and sets out the FCA's expectations on risk-based sampling.

  • Analysis & Perspectives

    14m unfair motor loans due compensation under proposed scheme

    The FCA is consulting on a massive, industry-wide compensation scheme for up to 14.2 million motor finance agreements, carrying an estimated £8.2 billion redress liability.

  • Analysis & Perspectives

    Suitability reviews with AI: compliance burden to asset

    A TCC and Recordsure webinar found that most unclear suitability ratings stem from insufficient rationale rather than fact-finding gaps, and argued that AI-driven feedback can turn reviews into a source of adviser development.

  • Analysis & Perspectives

    FCA softens tone on ongoing advice but keeps focus on value

  • Analysis & Perspectives

    The future of AI in compliance

    TCC and Recordsure are co-hosting a two-part October webinar series on using AI in compliance, covering right-first-time suitability and the foundations needed for responsible generative AI adoption.

  • Analysis & Perspectives

    Plan for the worst, act early: winning the remediation race

    In the closing session of a webinar on FCA redress and the future of motor finance, TCC, Momenta and Recordsure set out the practical steps firms should take while the scope of any redress scheme remains unclear.

  • Analysis & Perspectives

    The resourcing crunch: preparing for a remediation surge

    Following the Supreme Court's motor finance ruling, resourcing is set to become one of the biggest challenges in delivering redress, as the balance shifts from high-volume automated processing towards more complex, bespoke complaint handling.

  • Analysis & Perspectives

    From Legal Definitions to Operational Realities: Who Feels the Impact?

    TCC Group's Gary Maude and Garry Evans analyze the Supreme Court's Johnson ruling, detailing its profound operational impact on motor finance creditors, brokers, and complaint handlers.

  • Analysis & Perspectives

    Breaking down the ruling: what the Johnson case means for redress

    The Supreme Court's ruling narrowed successful claims to the Johnson case alone, but the FCA is still consulting on a compensation scheme for unfair motor finance commission arrangements.

  • Analysis & Perspectives

    Driving change: The Supreme Court ruling sparks industry debate

    TCC, Momenta and Recordsure examined the FCA's proposed motor finance redress scheme following the Supreme Court ruling on commission arrangements, warning that a low bar for ‘unfairness’ could widen complaint scope and increase liability.

  • Analysis & Perspectives

    Preparing the motor finance industry for the surge in complaints

    TCC experts review the operational impacts of the Supreme Court's Johnson ruling and the FCA's redress proposals, offering five key resourcing and tech-enabled steps for motor finance firms.

  • Analysis & Perspectives

    Reflections on two years of Consumer Duty

  • Analysis & Perspectives

    Redefining ongoing advice servicing oversight

    TCC and Recordsure used AI to automate assessment of historic ongoing advice servicing records in a remediation programme, with parallels to the servicing issues facing UK wealth management firms.

  • Analysis & Perspectives

    Why it’s time to rethink your approach to ongoing advice services

    A TCC and Recordsure webinar set out why ongoing advice can no longer be managed in the background, covering the FCA's evolving expectations on suitability reviews and how predictive AI can support evidence and oversight.

  • Analysis & Perspectives

    Ongoing advice remains high on the regulator’s radar

  • Analysis & Perspectives

    Motor finance redress: Is your firm ready?

  • Analysis & Perspectives

    Part 4: Aligning strategy & practice to support vulnerable customers

    The final part of TCC's vulnerability webinar series outlines our house view on aligning corporate culture, product design, processes, data, and outcomes with FCA expectations.

  • Analysis & Perspectives

    Part 3: Creating safe environments & evidencing support

    Part three of TCC's vulnerable customers webinar series examines the importance of building 'safe environments' that encourage client transparency and discusses how to establish effective monitoring.

  • Analysis & Perspectives

    Part 2: How to embed and evidence your vulnerability strategy

    Part two of TCC's vulnerability webinar series explores how firms can drive strategy and risk appetite down into operations to ensure consistent, compliant treatment of vulnerable customers.

  • Analysis & Perspectives

    Part 1: Understanding poorer outcomes for vulnerable customers

    The first part of TCC's vulnerability webinar series explores why vulnerable customers continue to receive poorer outcomes and discusses how firms must bridge the gap between policy and practice.

  • Analysis & Perspectives

    Firms express low confidence in current vulnerability support

    TCC's webinar panel found that just 18% of firms are highly confident their processes meet FCA standards for vulnerable customers, against a backdrop of significant fines and redress for poor outcomes.

  • Analysis & Perspectives

    FCA’s Review: Wealth Managers surprised by positive findings

    TCC's regulatory experts analyze the FCA's ongoing advice review findings, highlighting critical risks in self-reported data and outlining next steps for wealth management firms.

  • Analysis & Perspectives

    A Growth Agenda is Good for the Consolidation Market

    TCC's David Boyhan explores the growth opportunities in the UK wealth management consolidation market, emphasizing the role of robust data in satisfying regulatory standards.

  • Analysis & Perspectives

    Part 3: FCA’s ongoing advice services review: long term compliance

    Part three of TCC's ongoing advice webinar focuses on achieving long-term compliance in wealth management, including the use of proportional sampling and the realities of client redress.

  • Analysis & Perspectives

    Part 2: FCA’s ongoing advice services review: next steps for wealth managers

    Part two of TCC's ongoing advice webinar focuses on the specific evidence wealth managers require to comply with the FCA's retrospective review back to 2018.

  • Analysis & Perspectives

    What risks remain for firms following the FCA’s ongoing advice review findings?

    TCC hosted a webinar in March 2025 in which regulatory experts examined the FCA's findings on ongoing advice reviews and the practical risks firms still need to manage.

  • Analysis & Perspectives

    How do the ongoing advice review findings relate to the Consumer Duty?

    TCC experts David and Garry discuss how the FCA's ongoing advice review findings integrate with Consumer Duty board reporting and data-led regulatory expectations.

  • Analysis & Perspectives

    How can firms keep their ongoing advice services compliant?

    TCC experts outline the forward-looking policy updates and historical data checks required to ensure wealth management firms remain compliant with FCA expectations.

  • Analysis & Perspectives

    How should firms be considering quality and suitability of advice?

    TCC experts explore why advisory firms must assess the ongoing quality and suitability of advice, shifting from routine process checklists to risk-based outcomes.

  • Analysis & Perspectives

    What should firms do about disengaged clients?

    TCC experts David and Garry explain how financial advice firms must handle cohorts of disengaged and uninvited clients, including historical data checks and disengagement policies.

  • Analysis & Perspectives

    Key findings from FCA’s ongoing advice review

  • Analysis & Perspectives

    Q&A: The important insights from the FCA’s ongoing advice review findings

    The FCA's thematic review found that most clients received their ongoing advice review, but firms must act on the gaps for those who did not and be ready to evidence outcomes going forward.

  • Analysis & Perspectives

    The benefits of enhancing data capture go beyond compliance – Money Marketing

    In Money Marketing, TCC's Technical Director David Boyhan explains how better data capture helps firms meet FCA requirements and ensure regular client reviews happen when they should, particularly given regulatory focus on ongoing advice and motor finance.

  • Analysis & Perspectives

    What firms should take from the FCA’s latest portfolio strategy letter

    TCC's Technical Director David Boyhan examines the FCA's portfolio strategy letter for financial advisers and investment intermediaries, dated 7 October 2024, in an article for Money Marketing.

  • Analysis & Perspectives

    How advice firms should navigate the AI journey

    Financial advice firms face a growing number of AI solutions to choose from, but it is not always clear which type of AI is being promoted or whether it suits their needs.

  • Analysis & Perspectives

    Consumer Duty: What does the FCA expect from ongoing advice services?

    The FCA wrote to 20 major financial advice firms requesting information on their ongoing advice charges, signalling scrutiny of fair value and consumer understanding under the Consumer Duty.

  • Analysis & Perspectives

    Assessing vulnerability: How can firms help mitigate risks of DIY SIPPs?

    A Financial Ombudsman Service decision has highlighted the risks of DIY SIPP arrangements for customers showing signs of vulnerability, such as gambling addiction. TCC's Gary Maude sets out firms' safeguarding obligations in the Consumer Duty era.

  • Analysis & Perspectives

    Regulatory due diligence: Examining firms’ priorities for 2024

    TCC's David Boyhan explains, in Money Marketing, why the FCA's priorities for regulatory due diligence are changing as DB transfers become business as usual, and identifies three areas acquirers should not overlook.

  • Analysis & Perspectives

    Four steps to building an effective Retirement Income proposition

    TCC's Technical Director David Boyhan outlines key steps in Money Marketing to help wealth managers design and audit an effective Centralised Retirement Income Proposition.

  • Analysis & Perspectives

    Why firms need to be challenging themselves on price and value

    TCC’s Andy Fouracres examines why many firms have not revisited their charging structures since the Consumer Duty, despite regulatory expectations around fair value.

  • Analysis & Perspectives

    Three key themes from the FCA’s Fair Value assessment review

    Published in May 2023, the FCA's Consumer Duty price and value review of 14 predominantly large financial businesses highlighted both good practice and shortfalls; TCC's Juana Diaz-Landinez sets out the overarching lessons firms should take from it.

  • Analysis & Perspectives

    Home and motor insurers must do more to support struggling customers, FCA warns

    The FCA has warned home and motor insurers to improve their claims handling and support for vulnerable customers, particularly regarding vehicle write-offs and unfair settlement valuations.

  • Analysis & Perspectives

    Three need-to-know regulatory changes on the FCA’s agenda

    Building on its Strategy 2022-2025, the FCA's latest Business Plan set out more stringent requirements for regulated firms; TCC's Andy Fouracres examines the top three areas set to be targeted and how firms can prepare.

  • Analysis & Perspectives

    Retirement income in the regulator’s spotlight

    TCC's David Boyhan explains, in Money Marketing, why the FCA views retirement income as a regulatory priority and what advisers can do to ensure clients receive suitable recommendations.

  • Analysis & Perspectives

    Rethinking vulnerability for the Consumer Duty era

    TCC's Garry Evans explains, in Money Marketing, how the Consumer Duty raises the bar for identifying and managing customer vulnerability, and offers guidance for a more proactive safeguarding approach.

  • Analysis & Perspectives

    Consumer Duty compliance: how should firms approach the Four Outcomes?

    With the deadline for Consumer Duty Implementation Plans imminent, TCC's Neil Dethick examined what each of the Four Outcomes should achieve for customers in an article for Money Marketing.

  • Analysis & Perspectives

    Three key steps to ensuring Consumer Duty readiness

    With the FCA's implementation plan deadline set for 31 October 2022, TCC's Neil Dethick sets out the three steps firms should prioritise to build a Consumer Duty strategy that meets the regulator's 'show me, don't tell me' expectations.

  • Analysis & Perspectives

    Consumer Duty myth-busting: what do firms need to know?

    A survey by Royal London found almost one in five advisers were still unfamiliar with the Consumer Duty just weeks before the final rules were announced, prompting TCC's Juana Diaz-Landinez to address common misconceptions in Money Marketing.

  • Analysis & Perspectives

    Three rules for turning complaints into valuable lessons

    In FT Adviser, TCC's Neil Dethick sets out a three-step process for handling customer complaints constructively and turning less-than-stellar outcomes into a learning experience for the team.

  • Analysis & Perspectives

    Spotting the warning signs of a risky acquisition

    With the financial sector experiencing a surge in acquisitions, TCC's David Boyhan sets out three major red flags to check for before moving ahead with a deal, so target firms don't end up saddling acquirers with hidden liabilities.

  • Analysis & Perspectives

    Implementing the Consumer Duty: what are the foreseeable challenges?

    TCC Associate Director Neil Dethick discusses the operational challenges and new standards of care associated with the transition to the FCA's Consumer Duty in FT Adviser.

  • Analysis & Perspectives

    How prepared are you for the Consumer Duty?

    TCC Associate Director Juana Diaz-Landinez discusses the four key components that regulated firms must address in Money Marketing to prepare for the FCA's Consumer Duty.

  • Analysis & Perspectives

    TCC and Recordsure win joint ‘Best RegTech Company’

    TCC and Recordsure have been named joint winners of the Best RegTech Company award at the 2022 FinTech Breakthrough Awards, a second consecutive year of recognition for the group.

  • Analysis & Perspectives

    How advisers can balance digital innovation and human relationships

    TCC and Recordsure CEO Joe Norburn shares insights in Money Marketing on how financial advisers can balance digital communication tools with a personalized human touch.

  • Analysis & Perspectives

    Why a holistic approach is the future for advisers and wealth managers

    New industry research shows clients want more digital access and choice, but the study argues advisers should respond with a holistic, stage-of-life approach rather than demographic segmentation.

  • Analysis & Perspectives

    How RegTech is reshaping compliance for the digital era

    TCC and Recordsure CEO Joe Norburn discusses in Financier Worldwide how RegTech has transitioned into an essential daily tool for modern compliance teams.

  • Analysis & Perspectives

    Suitability and Equity Release: How well do you know your client?

    TCC's Technical Director David Boyhan discusses key considerations for assessing long-term suitability in the growing equity release and later life mortgage market.

  • Analysis & Perspectives

    Global study, supported by TCC and Recordsure, reveals six

    A global study of wealth managers, supported by TCC and Recordsure, identifies six shifts in investor expectations following the COVID-19 pandemic, covering digital access, ESG, fees and transparency.

  • Analysis & Perspectives

    How has the contingent charging ban impacted the advice industry?

    TCC Technical Director David Boyhan comments in FT Adviser on the impact of the contingent charging ban and evolving suitability standards in the DB pension transfer market.

  • Analysis & Perspectives

    Defined Benefit transfer guidance: Lessons for retirement advice

  • Analysis & Perspectives

    Why you need supercharged risk management

    TCC's James Marshall spoke to Money Marketing about why financial services firms should aim to exceed, rather than simply meet, the FCA's expectations on risk management.

  • Analysis & Perspectives

    How smart firms can leverage the new DB transfer rules

    TCC's David Boyhan explains in Money Marketing how the FCA's revised Defined Benefit pension transfer rules represent a commercial and compliance opportunity for advisory firms.

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