What happened?
As featured in Always Finance News, TCC Group’s CEO Joe Norburn examined how firms can meet the FCA’s renewed emphasis on Consumer Duty by combining predictive AI with generative AI to close compliance gaps and deliver evidential customer outcomes.
Why does it matter?
By deploying AI that supports compliance teams rather than working against them, firms can meet regulatory expectations, safeguard their reputation, and build a foundation for incremental business value.
Who is affected?
The analysis is relevant to compliance teams in banking, wealth management and financial advice, and payments and fintech firms working to evidence Consumer Duty outcomes.
Supporting sources
Frequently asked questions
What does the analysis recommend for meeting Consumer Duty expectations?
It suggests combining predictive AI with generative AI to close compliance gaps and deliver evidential customer outcomes.
What is the benefit of deploying AI that supports compliance teams?
Firms can meet regulatory expectations, safeguard their reputation, and build a foundation for incremental business value.
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- BankingTCC helps retail banks, challenger banks, building societies and specialist banking providers strengthen governance, manage financial crime risk and demonstrate good customer outcomes. Our specialists support Consumer Duty, remediation, regulatory transformation, FCA intervention and compliance assurance programmes through advisory, managed services, specialist resourcing and technology-enabled compliance. With more than 25 years of experience supporting FCA-regulated firms, we help banks respond confidently to regulatory scrutiny while strengthening operational resilience and customer trust.
- Payments & FinTechTCC helps payment institutions, e-money firms, FinTechs, challenger businesses and regulated technology providers strengthen compliance, manage regulatory change and demonstrate effective customer outcomes. From financial crime controls and APP fraud prevention to operational resilience, safeguarding and Consumer Duty governance, we help firms build regulator-ready frameworks that support growth without compromising control. For more than 25 years, TCC has helped FCA-regulated firms navigate evolving regulatory expectations with confidence.
- Wealth Management & Financial AdviceTCC helps wealth managers, financial advisers, networks, platforms and consolidators strengthen compliance, evidence customer outcomes and manage regulatory risk. Every engagement is designed to deliver practical improvements, stronger governance and regulator-ready evidence. For more than 25 years, we have helped FCA-regulated firms navigate regulatory change, supervisory reviews and business growth.
Reviewed by TCC Group Editorial Team