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How do payments and FinTech firms scale growth while staying ahead of FCA regulation?

TCC is helping payments and FinTech firms innovate, grow and maintain regulatory confidence in a rapidly evolving market.

TCC Payments and FinTech

TCC helps payment institutions, e-money firms, FinTechs, challenger businesses and regulated technology providers strengthen compliance, manage regulatory change and demonstrate effective customer outcomes. From financial crime controls and APP fraud prevention to operational resilience, safeguarding and Consumer Duty governance, we help firms build regulator-ready frameworks that support growth without compromising control. For more than 25 years, TCC has helped FCA-regulated firms navigate evolving regulatory expectations with confidence. 

Regulatory pressures

The sector issues Payments & FinTech firms are navigating now

  • Financial crime, fraud and APP fraud

    The FCA continues to focus on AML controls, KYC effectiveness, sanctions screening, transaction monitoring and firms' ability to prevent, detect and respond to financial crime and authorised push payment (APP) fraud. Firms must demonstrate effective governance, oversight and operational control.

  • Consumer Duty and customer outcomes

    The FCA expects payment and e-money firms to demonstrate fair customer outcomes across products, communications, support and pricing. Particular attention remains on pricing transparency, customer understanding and vulnerable customer treatment.

  • Safeguarding of customer funds

    Safeguarding remains a core supervisory priority. Firms must be able to demonstrate robust governance, clear controls, reliable reconciliation processes and credible wind-down planning arrangements that protect customer money.

  • Operational resilience

    Payment firms must identify important business services, understand critical dependencies, set impact tolerances and evidence resilience testing. Regulatory focus continues to increase on third-party risk, technology resilience and incident management.

  • Regulatory change and innovation

    Open Banking, embedded finance, digital wallets, stablecoins and AI-enabled financial services continue to reshape the payments landscape. As firms introduce new products, partnerships and technologies, regulators expect governance, oversight and risk management frameworks that support innovation while maintaining regulatory control.

  • Complaints, remediation and customer harm

    Firms are expected to identify emerging customer harm, operate effective complaint handling frameworks and maintain robust remediation capabilities where issues are identified. Consumer outcomes evidence remains critical.

Solutions for this sector

How TCC helps Payments & FinTech firms

Financial crime ICON

Financial Crime Compliance

TCC helps firms strengthen AML, KYC, sanctions, fraud prevention and financial crime governance through advisory, managed services and remediation support.

TCC Complaints icon

Complaints & Claims Handling

TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.

Redress icon

Redress & Remediation

TCC supports redress calculations, customer reviews, remediation programmes, governance, quality assurance and regulatory engagement across financial services.

TCC Compliance AI and RegTech Solution icon

Compliance AI & RegTech

TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.

Section 166 icon

S166, Skilled Person Reviews & FCA Intervention

TCC helps firms prepare for Section 166 reviews, Skilled Person investigations, FCA scrutiny and regulatory remediation through independent assurance and governance reviews.

Consumer duty icon

Consumer Duty

TCC helps FCA-regulated firms assess Consumer Duty, evidence good customer outcomes, strengthen governance, monitor foreseeable harm and support annual board assessments.

Regulatory -change-and-transformation

Regulatory Change & Transformation

TCC helps financial services firms deliver regulatory change, operating model redesign, governance improvement, operational resilience and transformation programmes.

Consolidation, acquisition and regulatory due diligence icon

Consolidation, Acquisition & RDD

TCC supports regulatory due diligence, acquisition risk assessment, Consumer Duty reviews, integration planning and post-acquisition assurance for FCA-regulated firms.

Vulnerable customers icons

Vulnerable Customers

TCC helps firms strengthen vulnerability frameworks, customer journeys, outcome monitoring and governance to evidence good outcomes for vulnerable customers.

What we help with

The compliance challenges Payments and FinTech firms bring to TCC

TCC supports payments and fintech organisations through advisory, managed service, specialist resourcing and technology-enabled compliance models. We help firms respond quickly to regulatory pressure while strengthening long-term governance and operational resilience.

  1. When do firms typically come to TCC?

    Most often when facing FCA scrutiny, preparing for supervisory engagement, strengthening AML frameworks, responding to fraud and financial crime risks, reviewing Consumer Duty evidence, implementing new regulatory requirements or preparing for rapid business growth. We also work proactively with firms that want to validate controls before regulators identify weaknesses.

  2. What does a TCC engagement look like?

    We begin with a focused assessment of regulatory obligations, risk exposure and control effectiveness. Our specialists then design the right delivery model, whether advisory support, managed compliance delivery, specialist resource deployment or technology-enabled assurance. Every engagement is designed to deliver practical outcomes and regulator-ready evidence.

  3. What outputs do clients receive?

    Clients receive actionable gap analysis reports, remediation roadmaps, governance recommendations, operational resilience assessments, financial crime assurance findings, Consumer Duty evidence frameworks, board reporting packs, training materials and implementation plans.

Our services

  • ADVISORY

    Independent expertise for critical regulatory decisions

    TCC helps FCA-regulated firms assess regulatory risk, strengthen governance and make informed compliance decisions.

    Advisory services

  • MANAGED SERVICES

    Deliver compliance without increasing complexity

    TCC designs and delivers managed compliance services for FCA-regulated firms – governed for quality, control and scale.

    Managed services

  • SPECIALIST RESOURCING

    The specialist expertise you need, when you need it

    TCC deploys experienced professionals and delivery teams rapidly across complex regulatory programmes – no recruitment lag.

    Specialist resourcing

  • TECH-ENABLED COMPLIANCE

    See more. Evidence more. Act sooner.

    TCC’s regulatory expertise combined with Recordsure’s Compliance AI, providing stronger oversight and measurable evidence.

    Tech-enabled compliance

Case studies

TCC in Payments & FinTech – in practice

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Specialist resourcingSpecialist resourcing: Strategic partnershipDiscover how TCC Group's 20+ year strategic alliance has delivered specialist resourcing at scale, supporting 300+ projects, 50+ clients across the UK, EMEA and APAC, 8,000+…Read more →

Get help

Need support with a payments or fintech compliance challenge?

Preparing for FCA engagement, strengthening financial crime controls, improving operational resilience or demonstrating Consumer Duty outcomes? TCC's specialists can help.

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FAQs

Questions we hear from Payments & FinTech firms

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What are the FCA's biggest areas of focus for payment firms?

The FCA’s current priorities include financial crime controls, APP fraud prevention, safeguarding customer funds, Consumer Duty, operational resilience and governance. Firms are expected to demonstrate evidence of effective oversight rather than relying solely on policies and procedures.

How can Payment firms demonstrate Consumer Duty compliance?

Consumer Duty evidence should combine customer outcomes monitoring, management information, customer journey reviews, complaints data, vulnerability analysis and board reporting. Firms need to show how monitoring leads to continuous improvement over time.

What does a financial crime assurance review involve?

Financial crime reviews typically assess governance, AML risk assessments, KYC controls, sanctions screening, transaction monitoring effectiveness, fraud controls, management information and escalation processes. The objective is to identify weaknesses before they become regulatory issues.

What does operational resilience mean for payment firms?

Payment firms must identify important business services, understand dependencies, set impact tolerances and demonstrate resilience against severe but plausible disruptions. Regulators expect testing, governance and clear remediation planning.

How can fintech firms adopt AI while remaining compliant?

AI adoption should be supported by governance frameworks, explainability controls, audit trails, human oversight and documented accountability. Firms must be able to demonstrate that innovation does not compromise customer outcomes or regulatory obligations.

How quickly can TCC mobilise support?

TCC provides advisory support, managed services, specialist compliance professionals and technology-enabled solutions that can be tailored to regulatory deadlines, remediation programmes and growth initiatives across the payments and fintech sector.

Latest insights

Latest thinking for this sector

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