Our approach
For over two decades, we’ve been providing specialist interim resource to support our client’s countless business functions, including:
- Risk
- Remediation
- Past business review
- Change and transformation
- Technology
- Complaints servicing
- Financial crime
- Training and development, and many more.
In addition to the financial services sector, our capability spans multiple industries, supporting clients across IT and software, public sector, healthcare, pharmaceuticals, automotive and legal sectors.
Major high street bank: Large volume resource scale-up
Operating to rigorous standards, TCC Group carefully designed an intake plan of 50+ interim resource per week across two locations, to achieve and sustain a headcount of 1,100 resource. Working closely with the end client and our Big 4 partner, the TCC Group team consistently met the client’s stringent productivity and quality targets. The project closed after 61 months of successful operation.
Wealth management: Pensions and investments reviews
With increasing levels of scrutiny in the wealth advice sector, TCC Group deployed an initial team of 20 associates with mixed qualification levels to support reviews of both pensions and investments. Following the initial success, the project continues to expand
Tier 1 Bank: Financial difficulties – case handlers
TCC Group is actively resourcing experienced financial difficulties case handlers to support vulnerable customers who have fallen into arrears. At its peak, we were deploying a team of 200 associates. Following operational improvements, a consistent headcount of 160 resources is maintained.
Automation robotics
TCC Group has resourced 50 specialist roles across a wide range of technology areas, including automation engineering, software development, dev-ops, project and change management, and service desk support. The success of this project enabled our partner to significantly expand its client base.
Superannuation early release
Under the backdrop of COVID-19, TCC Group created a bespoke work-from-home solution for our partner, consisting of 15 associates – and the team was operational within one week.
Outcomes
Working with TCC Group
- 20+ years of strategic alliance
- 300+ individual projects serviced
- Worked with 50+ clients in the UK, EMEA and APAC
- 8,000+ resource deployed
- 500+ different role functions resourced
Delivered in partnership with Momenta, a TCC Group company.
- Remediation of ongoing services under section 166Managed services · September 2, 2026
- Comprehensive UCIS review without the cost burdenAdvisory Services · September 2, 2026
- Top-end consultancy deployment: Strategic compliance leadershipSpecialist resourcing · September 2, 2026
- Strategic resourcing: Complex claims handlingSpecialist resourcing · September 2, 2026
- Complaints & Claims Handling
- Financial Crime Compliance
- Redress & Remediation
- Regulatory Change & Transformation
- BankingTCC helps retail banks, challenger banks, building societies and specialist banking providers strengthen governance, manage financial crime risk and demonstrate good customer outcomes. Our specialists support Consumer Duty, remediation, regulatory transformation, FCA intervention and compliance assurance programmes through advisory, managed services, specialist resourcing and technology-enabled compliance. With more than 25 years of experience supporting FCA-regulated firms, we help banks respond confidently to regulatory scrutiny while strengthening operational resilience and customer trust.
- General Insurance & ProtectionTCC helps insurers, brokers, MGAs and protection providers evidence fair value, strengthen customer outcomes and identify emerging customer harm. We assess product governance, claims performance, distribution oversight and vulnerability risks, helping firms create regulator-ready evidence, improve operational performance and demonstrate that products and services deliver value throughout the customer lifecycle.
- Lending & Consumer CreditTCC helps consumer credit firms evidence good outcomes, strengthen affordability and vulnerability frameworks, and manage complaints, remediation and regulatory risk. We support lenders with practical, regulator-ready compliance programmes that improve governance, customer treatment and operational resilience.
- Motor FinanceTCC helps motor finance lenders, brokers and providers assess redress exposure, prepare for large-scale customer reviews and strengthen complaints, affordability and Consumer Duty frameworks. We combine regulatory advisory, managed operations, specialist resource and technology-enabled assurance to deliver consistent customer outcomes, robust governance and regulator-ready evidence under heightened FCA scrutiny.