What happened?
TCC Group CEO Joe Norburn was featured in IT Supply Chain, discussing how the Financial Conduct Authority (FCA) is aligning its efforts to help consumers make more informed and sustainable financial decisions. The regulator is intensifying its focus on the quality and clarity of disclosures across all financial products.
Why does it matter?
As market demand grows for transparency around sustainability and environmental, social, and governance (ESG) factors, firms must deliver unambiguous, highly accessible product disclosures. Aligning product materials with Consumer Duty expectations ensures customers are not misled and can choose products that truly fit their preferences.
Supporting sources
Frequently asked questions
How is the FCA promoting sustainable financial decisions?
The FCA is increasing its focus on transparency, improving disclosure requirements, and requiring firms to present clear information on ESG and sustainability factors.
What is the relationship between sustainability disclosures and Consumer Duty?
Under the Consumer Duty, product information must be clear and fair, allowing consumers to make well-informed, sustainable financial choices without encountering misleading claims.
- FCA remuneration reform explained: what CP26/27 could mean for firmsAnalysis & Perspectives · September 2, 2026
- IBS Intelligence: Why financial services firms face growing AI governance scrutinyAnalysis & Perspectives · September 2, 2026
- FCA CP26/28: What the AIFM regime reforms mean for wealth managers and firmsRegulatory Horizon · September 2, 2026
- Will Value for Money assessments change how advisers compare pension providers?Regulatory Horizon · September 2, 2026
- BankingTCC helps retail banks, challenger banks, building societies and specialist banking providers strengthen governance, manage financial crime risk and demonstrate good customer outcomes. Our specialists support Consumer Duty, remediation, regulatory transformation, FCA intervention and compliance assurance programmes through advisory, managed services, specialist resourcing and technology-enabled compliance. With more than 25 years of experience supporting FCA-regulated firms, we help banks respond confidently to regulatory scrutiny while strengthening operational resilience and customer trust.
- General Insurance & ProtectionTCC helps insurers, brokers, MGAs and protection providers evidence fair value, strengthen customer outcomes and identify emerging customer harm. We assess product governance, claims performance, distribution oversight and vulnerability risks, helping firms create regulator-ready evidence, improve operational performance and demonstrate that products and services deliver value throughout the customer lifecycle.
- Lending & Consumer CreditTCC helps consumer credit firms evidence good outcomes, strengthen affordability and vulnerability frameworks, and manage complaints, remediation and regulatory risk. We support lenders with practical, regulator-ready compliance programmes that improve governance, customer treatment and operational resilience.
- Motor FinanceTCC helps motor finance lenders, brokers and providers assess redress exposure, prepare for large-scale customer reviews and strengthen complaints, affordability and Consumer Duty frameworks. We combine regulatory advisory, managed operations, specialist resource and technology-enabled assurance to deliver consistent customer outcomes, robust governance and regulator-ready evidence under heightened FCA scrutiny.
