Attivo deploys Recordsure AI technology to evidence compliance

What happened?

Attivo, an independent financial advice firm, has implemented Recordsure’s predictive AI technology to enhance its ongoing-advice compliance, support consistent service delivery and reduce the cost of file reviews. The technology analyses Attivo’s data and flags potentially non-compliant cases for human review, freeing skilled staff to concentrate on assessing suitability for higher-risk cases rather than reviewing every document in full.

Recordsure combines AI technology with the regulatory expertise of its sister company, TCC, whose compliance practitioners worked with Attivo to align the solution to its practices. Within the first six months, Attivo reduced first-time unclear suitability ratings to less than 10%, cut cost per case review by 40% on average, and completed over 1,000 file reviews with an average turnaround of two days.

Why does it matter?

The results show that AI-assisted review can support Consumer Duty ongoing-advice obligations without simply adding cost or headcount, provided it is paired with genuine compliance expertise rather than treated as a standalone tool.

Jo French, CEO at Attivo said:
“Attivo selected Recordsure AI to take care of the heavy lifting of our ongoing advice file checking. We have confidence that 100% of our files have been checked, ensuring quality of outcome and compliance. With Recordsure’s predictive AI solutions, we’ve been able to unlock cost savings and introduce process efficiencies across the client advice journey.”

TCC and Recordsure’s CEO, Joe Norburn, comments:
“We’re excited to collaborate with Attivo and support the firm’s proactive approach to ongoing advice compliance. The unique combination of Recordsure’s AI technology and TCC’s compliance expertise has delivered measurable, high-impact results for Attivo – demonstrating the real value our AI brings to financial advice firms.”

Recommendations

Joe Norburn, CEO of TCC and Recordsure, said the collaboration demonstrates the real value AI can bring to financial advice firms when it is combined with compliance expertise, rather than deployed as a technology exercise on its own.

Firms considering AI-assisted file review should look for a solution that combines predictive technology with practitioner-led compliance expertise, and measure results against clear metrics such as unclear-rating rates, turnaround time and cost per case.