How-to guides Three steps to the Consumer Duty starting line In just over six months’ time, the Consumer Duty will be a regulatory reality for FCA regulated 26/01/23 Download
Prepare for 2023: The importance of robust evidencing for Equity Release firms There was cause for optimism for providers and intermediaries according to Equity 12/01/23 Read more
Three steps to review your Retirement Income advice Earlier this month, the FCA released a Portfolio 20/12/22 Read more
FCA’s Appointed Representative regime and the regulatory focus on Principal firms As the new FCA’s S165 data collection for Principal firms comes into action this Thursday 07/12/22 Read more
News Rethinking vulnerability for the Consumer Duty era The Consumer Duty is intended to raise the bar for customer protection across financial services, placing 05/12/22 Go to article
What can firms do to support their vulnerable customers during the cost-of-living crisis? The British public is currently facing a perfect storm of inflation, price increases and fuel 28/11/22 Read more
Webinar recap: Understanding the Consumer Duty’s good customer outcomes Last week Consumer Duty expert and TCC’s 28/11/22 Read more
Webinar Recap: Why Consumer Duty compliance is critical for financial services firms On Monday, 31st October 2022, TCC’s Associate Director and Consumer Duty expert Neil Dethick 15/11/22 Read more
A helpful summary of the FCA’s four Consumer Duty outcomes The hugely significant shift towards the FCA’s new Consumer Duty will culminate in its first 26/10/22 Read more
How-to guides FCA Outcome 4: Consumer support Spotlight on the FCA’s four Consumer Duty outcomes 19/10/22 Download
News Consumer Duty compliance: how should firms approach the Four Outcomes? With the deadline for Consumer Duty Implementation Plans now less than two weeks away, firms should be 19/10/22 Go to article
Five need-to-know Consumer Duty practicalities It's no longer viable to think you've got it covered. Ensure you're meeting Duty requirements in practice, not just in theory. 12/10/22 Read more
How-to guides FCA Outcome 3: Consumer understanding Spotlight on the FCA’s four Consumer Duty outcomes 11/10/22 Download
How-to guides FCA Outcome 2: Price and value Spotlight on the FCA’s four Consumer Duty outcomes 04/10/22 Download
How-to guides FCA Outcome 1: Products and services Spotlight on the FCA’s four Consumer Duty outcomes 27/09/22 Download
How-to guides How to prepare for the FCA's new Consumer Duty regulations for positive, compliant outcomes Practical and preparatory steps to Duty compliance 21/09/22 Download
Understanding the issues on Defined Benefits transfers In the first of our subject matter expert interviews, 15/09/22 Read more
News Three key steps to ensuring Consumer Duty readiness With the FCA’s deadline for implementation plans confirmed for 31st October 2022, firms 24/08/22 Go to article
The FCA's Appointed Representatives (AR) regime: more stringent oversight rules to take effect in December 2022 Earlier this week, the FCA published a new 04/08/22 Read more
New Consumer Duty: firms are required to have an implementation plan in place by October 2022 The wait is over, after over a year of debate, speculation and rumours from all corners of the 27/07/22 Read more
News Consumer Duty myth-busting: what do firms need to know? Despite only weeks to go until the final Consumer Duty rules are announced, 15/07/22 Go to article
Two million missed payments and counting: the realities of the cost-of-living crisis Why technology is the critical element when equipping your C&R function to better handle the inevitable influx of new calls 13/07/22 Read more
News Spotting the warning signs of a risky acquisition The financial sector is currently experiencing a significant surge in acquisitions. And though these 25/05/22 Go to article
The top ten aims of the Consumer Duty With its focus on encouraging firms to take a bolder approach to customer care, the FCA intends 12/05/22 Read more