Joe Norburn

Group CEO, TCC and Recordsure

Joe Norburn is Group CEO of TCC and Recordsure. With over 20 years of experience in financial services, Joe brings with him extensive insight into the challenges and changing needs of the sector, and a track record of innovation. He has held senior roles within large banking groups and in the companies that serve and partner with them, as well as acting as an advisor to several early and growth-stage companies.

Prior to joining our sister company Recordsure in 2018, Joe was Managing Director and Executive Committee member at Private Bank Coutts, with a diverse remit that covered the areas of Digital, Innovation, Business Development, Client Experience and Learning & Development.

Joanne Smith

Founder and Executive Chair

Joanne Smith has worked in financial services for over 30 years. Her expertise is in compliance-related matters, across all sectors of the industry. Since 1990 she has worked in a number of financial services companies including Royal Insurance, HBOS and KPMG, as well as the Financial Services Authority (FSA).

She has an MBA from Ecole Nationale des Ponts et Chaussees in Paris. In 2000 she founded TCC, which specialises in providing compliance services and resources. Joanne’s drive and passion have turned TCC from an initially small outfit to the award-winning company it is today. She has personally won nine major awards and accolades for her trailblazing work in compliance and technology. (All awards here).

Always an innovator with a passion for compliance, Joanne conceptualised a unique and powerful solution to regulatory requirements, called Recordsure.

When she’s not busy running an extremely successful compliance services company, Joanne likes to travel.

Mark Hover

New Business Director

Mark brings 25+ years of experience to the TCC and Recordsure team, having cut his teeth in traditional financial services and held senior roles at some of the largest financial institutions in the UK including NatWest, GE Capital and Capital One.

A passionate innovator, Mark soon directed his skills towards the burgeoning FinTech sector. He has an impressive track record of developing and growing several FinTech businesses and, as a result, has been nominated for prestigious industry awards. He joined TCC and Recordsure in 2021 following a number of successful years at OpenWrks – a pioneer of open banking in the UK.

As our New Business Director, Mark is responsible for our growth strategy and continued development of innovative products and services to meet the ever-changing needs of our clients.

Jason Wintie

Head of Advisory

Jason Wintie is a compliance professional with over 28 years of financial services experience. Working as a Regulatory Consultant for the past 22 years, he has undertaken and managed a wide range of regulatory engagements for numerous regulated firms across all industry sectors, including: Insurers (Life and General), Reinsurers, Banks, Building Societies, Friendly Societies, Independent Financial Advisers, Investment firms, Mortgage and Insurance Intermediaries.

As a consequence of his extensive experience, he has a detailed knowledge and understanding of FCA requirements along with the ability to apply this knowledge pragmatically to a wide range of different firms. Jason has a very practical and “hands on” approach to his work and has personally assisted many Compliance Directors/Officers to deal with regulatory matters.

When not assisting firms with his compliance expertise, Jason enjoys staying active and spending time in the great outdoors.

Beverley Metcalfe

Client Delivery Director

Beverley joined TCC in 2014 and brings with her 20 years’ experience leading various business functions in the financial services industry, including as an FCA/PRA approved person with control of a significant influence function (CF29). She has a track record of leading and sponsoring successful large-scale regulated and non-regulated remediation, as well as rectification programmes.

Beverley brings to TCC proven skills in transformation and her role involves driving strategic service delivery and automation of major programmes and conduct risk services for clients. Beverley is a member of the Executive Committee.

Garry Evans

Chief Product & Commercial Officer

Garry Evans is Chief Product & Commercial Officer at TCC and Recordsure. Garry has a 20+ year track record of creating ground-breaking products that drive real financial and social impact, and significant experience across technological innovation, product and market development.

Having spent much of his career in FinTech start-up environments, Garry is passionate about finding innovative solutions to complex problems and developing products that disrupt the status quo. Most recently, he worked with OpenWrks and Tully to create the world’s first Conversational AI-enabled, Open Banking driven, B2C debt advice solution.

At TCC and Recordsure, Garry is heading the Product Development and Delivery team, focusing on the continual development of our products and services and introducing new advanced technology-led solutions to meet the ever-changing needs of the financial services sector.

Chris Matthews

Chief Information Officer

Chris joins TCC Group and Recordsure as the Chief Information Officer/Chief Information Security Officer to lead on our technical operations, infrastructure, and security.

As an accomplished operational director, Chris possesses more than 20 years of experience in delivering transformative digital integration across diverse fields such as consumer credit reporting, retirement products and eCommerce. He’s held senior roles at firms such as Experian, eCommera and Just Group.

This extensive background has afforded Chris unique insight into what it takes to develop and implement successful security and information management strategies, with significant expertise in safely and effectively handling large-scale data projects across multiple markets.

Connect with Chris on LinkedIn

David Boyhan

Technical Director

David Boyhan has over 15 years’ experience across the financial advice, retail banking and mortgage sectors as both a regulatory consultant and from his years at the regulator. David’s responsibilities at the FSA and FCA were focused on oversight of Fixed and Flexible portfolio firms, including financial advice firms. He also led supervision processes including Skilled Persons Reviews, Attestations and Deep Dives.

David brings to TCC deep and broad first hand regulatory experience and has in-depth knowledge of financial advice processes, control environment reviews and regulatory due diligence reviews. He also has extensive experience of writing and delivering training on file reviews including Defined Benefit transfers.

When not assisting firms with his regulatory expertise, David turns his competitive nature to the sporting arena where he enjoys watching and playing a wide range of sports including football, cricket, golf and tennis.

Harry Eastwood

Actuarial & Redress Director

Harry Eastwood is an experienced consulting actuary and a fellow of the Institute and Faculty of Actuaries. He has over 25 years’ financial services experience including actuarial consultancy in both pensions and life insurance.  Formerly Harry held senior roles such as scheme actuary to 15 pension funds with combined assets over of £200m and as a consulting specialist on pension schemes entering FAS and PPF.

Judith Wright

Technical Director

Having gained a degree in Law, Judith moved to financial services over 20 years ago. She worked first as a Financial Adviser, moving into Complaints and Compliance in 1995. A multiskilled compliance professional, Judith’s areas of expertise include Mortgages, Pensions and Investments including Monitoring and Supervision, Past Business Reviews and Remedial Action planning. She has extensive experience of working with IFAs and Brokers.

When she is not working hard at TCC, Judith enjoys family days out walking and cycling.

Anthony Harkess

Client Account Director

After graduating in Economics, Anthony commenced his career within the management consultancy practice of PwC before joining a fledgling Huntswood Outsourcing in 2002. After leading the resourcing team for a number of years, Anthony joined Hazell Carr in 2005 to establish a financial services contractor resource function, which he successfully led and developed during  a period of significant business growth over a 12 year period.

A short stint at RFS as Head of Resourcing followed, before arriving at TCC in 2018 in both a business development and specialist resource advisory capacity. During his 17 years in the industry Anthony has developed a unique and extensive network of skilled contract associates and clients at all levels. Building relationships and managing the delivery of complex interim resource solutions across multiple sectors is Anthony’s particular strength.

Neil Dethick

Associate Director

With a Financial Services background spanning more than 25 years, Neil holds a deep and wide-ranging breadth of industry experience. Formerly a Director at Coutts & Co, his specialisations include past business reviews, leading remediation and redress programmes and the design and implementation of regulatory compliance policy and process.

Having held supervisory and COO roles in private banking, wealth management and retail banking, he has an outstanding track record of delivering pragmatic and highly effective solutions to all client requirements.

Outside of work, Neil enjoys indulging in his passions of cars, travel and rugby.

Juana Diaz-Landinez

Associate Director

Having gained a degree in law from the University of Exeter, Juana moved into financial services consulting with Accenture, then spent five years with EY. Juana now focuses on Conduct & Culture, having previously worked in the regulatory advisory space, advising clients on conduct & controls across banking and capital markets.

Juana has supported clients following major misconduct failings such as the FX price fixing scandal, on a regulatory investigation following a major whistleblowing policy failure, and within retail banking supporting clients facing FCA action for treatment of customers in financial difficulty including vulnerable customers.

Juana also holds the CISI Level 3 Certificate in Global Financial Compliance.

When not at work, Juana enjoys spending time with family, cooking and travelling.

 

Sam Majumdar

Senior Consultant

Sam has over 20 years industry experience, starting with delivering on Pensions Review and Endowment Review projects for part of Deloitte. From operational delivery, he moved to Resourcing these projects for both Huntswood and then Hazell Carr where he built a reputation for excellent technical and practical recruitment skills and an ability to consistently deliver high quality resource to the business and its clients. He has a far reaching network of trusted associates and has strong stakeholder and account management skills, and values relationship building.

Over the years he has delivered a wide range of projects for top tier organisations within financial services from section 166 reviews across the product range, large scale remediation projects, outcome testing to conduct risk and transformation pieces. He has also been involved in a large number of pensions projects: administration, switch/ transfer reviews, PPF levy work, annuities, ETV Transfer review and GMP work.

Outside of work he is heavily involved with a Charity school in India he and his friends built and is also passionate supporter of the Welsh Rugby team.

Jana Robinson

Specialist Resourcing

For over 15 years Jana has supported associate workers. She has a finely tuned ability to match skills to requirements, meaning the best for both clients and the associates. Since 2006 Jana’s experience has covered all financial services sectors, with emphasis on major global asset management houses as well as boutique fund managers and hedge funds. Jana is excellent at developing relationships with both clients and associates, which she does by taking the supportive element of her role very seriously.

When she is not busy helping TCC’s associates and clients, Jana likes to explore the countryside both here and abroad, taking the most wonderful, breathtaking photographs.