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Latest Insights

Three steps to the Consumer Duty starting line

Prepare for 2023: The importance of robust evidencing for Equity Release firms

Three steps to review your Retirement Income advice

FCA’s Appointed Representative regime and the regulatory focus on Principal firms

Rethinking vulnerability for the Consumer Duty era

What can firms do to support their vulnerable customers during the cost-of-living crisis?

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Lastest Insights

Three steps to the Consumer Duty starting line

Prepare for 2023: The importance of robust evidencing for Equity Release firms

Three steps to review your Retirement Income advice

FCA’s Appointed Representative regime and the regulatory focus on Principal firms

Rethinking vulnerability for the Consumer Duty era

What can firms do to support their vulnerable customers during the cost-of-living crisis?

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How-to guides

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How-to guides

Three steps to the Consumer Duty starting line

In just over six months’ time, the Consumer Duty will be a regulatory reality for FCA regulated

26/01/23 Download
How-to guides

FCA Outcome 4: Consumer support

Spotlight on the FCA’s four Consumer Duty outcomes

19/10/22 Download
How-to guides

FCA Outcome 3: Consumer understanding

Spotlight on the FCA’s four Consumer Duty outcomes

11/10/22 Download
How-to guides

FCA Outcome 2: Price and value

Spotlight on the FCA’s four Consumer Duty outcomes

04/10/22 Download
How-to guides

FCA Outcome 1: Products and services

Spotlight on the FCA’s four Consumer Duty outcomes

27/09/22 Download
How-to guides

How to prepare for the FCA's new Consumer Duty regulations for positive, compliant outcomes

Practical and preparatory steps to Duty compliance

21/09/22 Download
How-to guides

Guide to Equity Release advice: the building blocks to great outcomes

From double checking your customer's understanding, to getting all your evidence lined up - here's some of the common weaknesses we see in Equity Release advice, and how to avoid them.

27/08/21 Download
How-to guides

eBook: your complete guide to culture change

From accurately assessing company culture, to implementing lasting change and everything in between. Here's what you need to know about culture transformation.

18/05/21 Download
How-to guides

Trends in DB transfers: how far have we come, really?

From missing information, to lack of evidence - here's what we're seeing in the DB advice market

04/05/21 Download
How-to guides

Connecting you to insight: Supporting your vulnerable customers

25/02/21 Download
How-to guides

Decode company culture: How you can take on the culture challenge

11/01/21 Download
How-to guides

How to help your customers bounce back in 2021

Connecting compliance to customer outcomes

18/12/20 Download
How-to guides

Quick guide: the FCA's approach to Conduct & Culture

18/12/20 Download
How-to guides

Quick guide: compliance in the age of Covid

18/12/20 Download
How-to guides

GMP Equalisation: what you need to know

Following a High Court ruling, pension schemes will need to revisit 30 years' worth of transfers to check whether members lost out as a result of GMP.

01/12/20 Download
How-to guides

Connecting the dots: regulatory priorities for 2020/21

15/04/20 Download
How-to guides

Connecting the dots: Your guide to the FCA's Sector Views 2020

11/03/20 Download
How-to guides

Connecting you to insight: Trends from regulatory due diligence

28/02/20 Download
How-to guides

How to protect your customers through operational resilience

25/07/19 Download
How-to guides

FCA Business Plan: A guide for the time-strapped commuter

23/04/19 Download
How-to guides

Your guide to the FCA Business Plan 2018/19

11/04/18 Download
How-to guides

The FCA's future approach to consumers: A summary

13/11/17 Download
How-to guides

How to respond to a thematic review effectively

31/10/16 Download
How-to guides

Effective customer communications

31/10/16 Download
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