How-to guides Archives

How to prepare for the FCA's new Consumer Duty regulations for positive, compliant outcomes

Practical and preparatory steps to Duty compliance

Guide to Equity Release advice: the building blocks to great outcomes

From double checking your customer's understanding, to getting all your evidence lined up - here's some of the common weaknesses we see in Equity Release advice, and how to avoid them.

27/08/21 Download

How-to guides

eBook: your complete guide to culture change

From accurately assessing company culture, to implementing lasting change and everything in between. Here's what you need to know about culture transformation.

18/05/21 Download

How-to guides

Trends in DB transfers: how far have we come, really?

From missing information, to lack of evidence - here's what we're seeing in the DB advice market

04/05/21 Download

How-to guides

Connecting you to insight: Supporting your vulnerable customers

25/02/21 Download

How-to guides

Decode company culture: How you can take on the culture challenge

11/01/21 Download

How-to guides

How to help your customers bounce back in 2021

Connecting compliance to customer outcomes

18/12/20 Download

How-to guides

Quick guide: the FCA's approach to Conduct & Culture

18/12/20 Download

How-to guides

Quick guide: compliance in the age of Covid

18/12/20 Download

How-to guides

GMP Equalisation: what you need to know

Following a High Court ruling, pension schemes will need to revisit 30 years' worth of transfers to check whether members lost out as a result of GMP.

01/12/20 Download

How-to guides

Transforming Culture and Conduct

How to prepare for the FCA's new Consumer Duty regulations for positive, compliant outcomes

Understanding the issues on Defined Benefits transfers

Three key steps to ensuring Consumer Duty readiness

The FCA's Appointed Representatives (AR) regime: more stringent oversight rules to take effect in December 2022

New Consumer Duty: firms are required to have an implementation plan in place by October 2022

Women in Governance, Risk and Compliance: meet TCC and Recordsure’s Joanne Smith

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How to prepare for the FCA's new Consumer Duty regulations for positive, compliant outcomes

Guide to Equity Release advice: the building blocks to great outcomes

eBook: your complete guide to culture change

Trends in DB transfers: how far have we come, really?

Connecting you to insight: Supporting your vulnerable customers

Decode company culture: How you can take on the culture challenge

How to help your customers bounce back in 2021

Quick guide: the FCA's approach to Conduct & Culture

Quick guide: compliance in the age of Covid

GMP Equalisation: what you need to know

Connecting the dots: regulatory priorities for 2020/21

How to protect your customers through operational resilience

FCA Business Plan: A guide for the time-strapped commuter

Your guide to the FCA Business Plan 2018/19

The FCA's future approach to consumers: A summary

How to respond to a thematic review effectively

Effective customer communications