How-to guides Archives

From double checking your customer's understanding, to getting all your evidence lined up - here's some of the common weaknesses we see in Equity Release advice, and how to avoid them.

27/08/21 Download

How-to guides

eBook: your complete guide to culture change

From accurately assessing company culture, to implementing lasting change and everything in between. Here's what you need to know about culture transformation.

18/05/21 Download

How-to guides

Trends in DB transfers: how far have we come, really?

From missing information, to lack of evidence - here's what we're seeing in the DB advice market

04/05/21 Download

How-to guides

Connecting you to insight: Supporting your vulnerable customers

25/02/21 Download

How-to guides

Decode company culture: How you can take on the culture challenge

11/01/21 Download

How-to guides

How to help your customers bounce back in 2021

Connecting compliance to customer outcomes

18/12/20 Download

How-to guides

Quick guide: the FCA's approach to Conduct & Culture

18/12/20 Download

How-to guides

Quick guide: compliance in the age of Covid

18/12/20 Download

How-to guides

GMP Equalisation: what you need to know

Following a High Court ruling, pension schemes will need to revisit 30 years' worth of transfers to check whether members lost out as a result of GMP.

01/12/20 Download

How-to guides

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Three steps to the Consumer Duty starting line

FCA Outcome 4: Consumer support

FCA Outcome 3: Consumer understanding

FCA Outcome 2: Price and value

FCA Outcome 1: Products and services

How to prepare for the FCA's new Consumer Duty regulations for positive, compliant outcomes

Guide to Equity Release advice: the building blocks to great outcomes

eBook: your complete guide to culture change

Trends in DB transfers: how far have we come, really?

Connecting you to insight: Supporting your vulnerable customers

Decode company culture: How you can take on the culture challenge

How to help your customers bounce back in 2021

Quick guide: the FCA's approach to Conduct & Culture

Quick guide: compliance in the age of Covid

GMP Equalisation: what you need to know

Connecting the dots: regulatory priorities for 2020/21

Connecting the dots: Your guide to the FCA's Sector Views 2020

Connecting you to insight: Trends from regulatory due diligence

How to protect your customers through operational resilience

FCA Business Plan: A guide for the time-strapped commuter

Your guide to the FCA Business Plan 2018/19

The FCA's future approach to consumers: A summary

How to respond to a thematic review effectively

Effective customer communications