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Latest Insights

Why firms need to prove customer outcomes not just report them

European Business Magazine: Mills Review signals the future direction of AI governance in financial services

Insurance Edge: Consumer Duty three years on

FCA highlights value concerns in legacy pension products

BNPL regulation has arrived: the compliance challenge now is proving good customer outcomes

Money Marketing: How foreseeable harm is changing under Consumer Duty

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Lastest Insights

Why firms need to prove customer outcomes not just report them

European Business Magazine: Mills Review signals the future direction of AI governance in financial services

Insurance Edge: Consumer Duty three years on

FCA highlights value concerns in legacy pension products

BNPL regulation has arrived: the compliance challenge now is proving good customer outcomes

Money Marketing: How foreseeable harm is changing under Consumer Duty

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Analysis & perspectives

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Find out more

Why firms need to prove customer outcomes not just report them

The 

14/08/26 Read more
News

European Business Magazine: Mills Review signals the future direction of AI governance in financial services

Recently featured in

13/08/26 Go to article
News

Insurance Edge: Consumer Duty three years on

Recently featured in Insurance Edge, industry experts reflected on the impact of the Consumer Duty

06/08/26 Go to article

FCA highlights value concerns in legacy pension products

The FCA has urged pension providers to do more to ensure customers who have invested in older pension

27/07/26 Read more

BNPL regulation has arrived: the compliance challenge now is proving good customer outcomes

With Buy Now Pay Later (BNPL) now formally within the 

16/07/26 Read more
News

Money Marketing: How foreseeable harm is changing under Consumer Duty

In a recent Money

14/07/26 Go to article

Customer journeys and vulnerability lessons from the FCA's basic bank account review

On the 7th July 2026, the FCA announced that 

14/07/26 Read more

How the Mills Review could reshape AI governance in financial services

On the 6th July 2026, the FCA published its final findings of the 

10/07/26 Read more
News

Citywire: Platforms strengthen AML oversight amid regulatory focus

A recent 

09/07/26 Go to article

Four key takeaways following the FCA’s partial suspension of proposed motor finance scheme

The 

03/07/26 Read more
News

FPS: Fragmented financial crime oversight is creating new risks for firms

02/07/26 Go to article

Consumer Duty best practice: strengthening outcomes, oversight and governance

The FCA's Consumer Duty remains a central part of the regulatory framework for financial services

01/07/26 Read more

Five priorities for insurers following the FCA’s financial crime controls multi-firm review

The FCA’s

26/06/26 Read more
News

Business & Accountancy Daily: Fragmented controls raise financial crime risk for firms

25/06/26 Go to article

Rethinking financial crime controls in a system-wide risk environment

The FCA is raising the bar on financial crime controls, placing greater emphasis on whether firms

19/06/26 Read more
News

European Business Magazine: Financial crime needs a team sport approach

17/06/26 Go to article

From sampling to evidence: scaling oversight for Consumer Duty

In a recent 

10/06/26 Read more

Why no-loss outcomes still signal risk in defined benefit transfer redress

Over the past three years, rising gilt yields have materially changed redress outcomes in many historic

09/06/26 Read more

Bereavement support under scrutiny for investment firms

When a customer loses a loved one, how their financial services provider responds can define trust

01/06/26 Read more
News

A-team insight: AI in financial services where the real challenges are starting to emerge

21/05/26 Go to article
News

IFA: The FCA’s Consumer Duty challenge is changing shape

20/05/26 Go to article

What the FCA’s latest ongoing advice focus means for firms

In recent months, ongoing advice has moved further into the regulatory spotlight, driven by a combination

19/05/26 Read more

What the FCA motor finance redress scheme update means for lenders

The FCA has issued its 

13/05/26 Read more

How FOS reforms will affect financial services firms

The government has recently set out its plans to reform

08/05/26 Read more
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