Trapped in a policy maze: Are insurance firms creating unfair renewal barriers, failing Consumer Duty?
Trapped in a policy maze: Are insurance firms creating unfair renewal barriers, failing Consumer Duty?
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Overview so far: the expected regulatory hot topics of 2025 Less than one month into 2025, the financial services sector is already abuzz with discussions 28/01/25 Read more
Navigating ongoing advice servicing challenges in wealth management Ongoing advice servicing is currently the biggest challenge for the wealth sector and probably 20/11/24 Read more
FCA fines highlight the need for better customer support Two recent huge fines imposed by the FCA have once again spotlighted the ongoing need for 24/10/24 Read more
How do large firms with an abundance of resources fall foul of FCA regulations? The FCA has revealed that 15/10/24 Read more
Ongoing advice services and retirement income advice are key priorities in the latest FCA update On the 7th October, the FCA wrote a 08/10/24 Read more
Insurers unable to demonstrate robust fair value assessments and adherence to product governance TCC’s team of experts has become aware of some firms being challenged by the FCA on their 19/09/24 Read more
Press Release Insurers urged to demonstrate fair value and good customer outcomes Gary Maude, Director of Advisory Practice at TCC, shares his concerns for the insurance sector: 28/08/24 Read more
Five key questions to consider when changing your advice model Recently there has been an uptick in investment advice firms looking to make some material 22/08/24 Read more
Discretionary commission arrangements review – do I need to act? “Firms who expect the Barclays hearing to result in this issue going away 22/08/24 Read more
Five key priorities for long-term Consumer Duty success TCC recently hosted a multi-sector Consumer Duty forum to review ongoing industry risks and 09/08/24 Read more
When 'safe harbours' become unsafe As the dust settles on the Consumer Duty landscape one year after it was first introduced, 07/08/24 Read more
News Eight essentials for looming Consumer Duty assessments The 31 July was a date firmly etched on minds across the industry this time last year, as the Consumer 13/06/24 Go to article
A reflection: Identifying potentially vulnerable customers then and now The FCA issued Occasional Paper No.8: Consumer Vulnerability in 2015. It was published with 11/06/24 Read more
How to deliver fair treatment to customers who are (or may become) vulnerable The FCA has recently imposed a fine of over 06/06/24 Read more
Consumer Investments Duty compliance for closed products and services Ahead of the Consumer Duty implementation deadline of 31 July 2024 for all closed products 23/05/24 Read more
Longer-term mortgage loans surge in popularity with the under-30s Longer-term mortgage loans surge in popularity with the under-30s Recent 15/05/24 Read more
How to establish a robust evidential trail and deliver fair value for assets under advice customers As financial service firms await the findings from the FCA’s survey of 18/04/24 Read more
Consumer Duty: FCA review highlights risks for motor insurance customers FCA outlines new expectations for motor insurers following claims handling review 10/04/24 Read more
News Consumer Duty: What does the FCA expect from ongoing advice services? The regulator has written to 20 major financial advice firms to request information on their ongoing 04/04/24 Go to article
Regulatory focus on the needs of vulnerable customers for 2024 This month the FCA has published multiple communications which will ultimately impact how 26/03/24 Read more
FCA urges advisers to re-assess retirement income support processes following review The FCA has written a new 20/03/24 Read more
Ongoing advice services and associated charges on FCA’s agenda – and the new focus of claims management companies Ongoing advice services and any associated charges have been firmly on the FCA’s radar 01/03/24 Read more