Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms
Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms
How-to guides Your complete guide to the FCA's Business Plan 2023/24 Marking the second phase of its three-year campaign to improve outcomes for financial services 26/05/23 Download
Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review Earlier this month, the FCA published the findings from its latest thematic 24/05/23 Read more
FCA Business Plan: Consumer care tops regulatory agenda for 2023/24 The FCA has today launched its Business 05/04/23 Read more
Why firms need to get serious about Disclosure for Consumer Duty success First published last year, the FCA’s 30/03/23 Read more
RegTech to support Wealth Managers and the Consumer Duty outcomes The role of AI and innovation in Consumer Duty’s future The Consumer Duty 22/03/23 Read more
A closer look at the FCA’s Consumer Duty expectations Further guidance on the FCA’s Consumer Duty expectations has been coming thick and fast 20/03/23 Read more
How-to guides How to prepare for the Consumer Duty’s Price and Value outcome While the industry continues to concentrate on the new Consumer Duty and its implementation in 13/03/23 Download
Intelligent Compliance: achieve your regulatory requirements in a more efficient way When it comes to supporting your compliance and conduct goals, you need a compliance consultancy 27/02/23 Read more
How-to guides Three steps to the Consumer Duty starting line In just over six months’ time, the Consumer Duty will be a regulatory reality for FCA regulated 26/01/23 Download
Prepare for 2023: The importance of robust evidencing for Equity Release firms There was cause for optimism for providers and intermediaries according to Equity 12/01/23 Read more
Three steps to review your Retirement Income advice Earlier this month, the FCA released a Portfolio 20/12/22 Read more
FCA’s Appointed Representative regime and the regulatory focus on Principal firms As the new FCA’s S165 data collection for Principal firms comes into action this Thursday 07/12/22 Read more
News Rethinking vulnerability for the Consumer Duty era The Consumer Duty is intended to raise the bar for customer protection across financial services, placing 05/12/22 Go to article
Webinar recap: Understanding the Consumer Duty’s good customer outcomes Last week Consumer Duty expert and TCC’s 28/11/22 Read more
Webinar Recap: Why Consumer Duty compliance is critical for financial services firms On Monday, 31st October 2022, TCC’s Associate Director and Consumer Duty expert Neil Dethick 15/11/22 Read more
A helpful summary of the FCA’s four Consumer Duty outcomes The hugely significant shift towards the FCA’s new Consumer Duty will culminate in its first 26/10/22 Read more
How-to guides FCA Outcome 4: Consumer support Spotlight on the FCA’s four Consumer Duty outcomes 19/10/22 Download
News Consumer Duty compliance: how should firms approach the Four Outcomes? With the deadline for Consumer Duty Implementation Plans now less than two weeks away, firms should be 19/10/22 Go to article
Five need-to-know Consumer Duty practicalities It's no longer viable to think you've got it covered. Ensure you're meeting Duty requirements in practice, not just in theory. 12/10/22 Read more
How-to guides FCA Outcome 3: Consumer understanding Spotlight on the FCA’s four Consumer Duty outcomes 11/10/22 Download
How-to guides FCA Outcome 2: Price and value Spotlight on the FCA’s four Consumer Duty outcomes 04/10/22 Download
How-to guides FCA Outcome 1: Products and services Spotlight on the FCA’s four Consumer Duty outcomes 27/09/22 Download
How-to guides How to prepare for the FCA's new Consumer Duty regulations for positive, compliant outcomes Practical and preparatory steps to Duty compliance 21/09/22 Download
News Three key steps to ensuring Consumer Duty readiness With the FCA’s deadline for implementation plans confirmed for 31st October 2022, firms 24/08/22 Go to article