Culture & governance Archives

FCA fines highlight the need for better customer support

Two recent huge fines imposed by the FCA have once again spotlighted the ongoing need for

24/10/24 Read more

How do large firms with an abundance of resources fall foul of FCA regulations?

The FCA has revealed that

15/10/24 Read more

Ongoing advice services and retirement income advice are key priorities in the latest FCA update

On the 7th October, the FCA wrote a

08/10/24 Read more

Insurers unable to demonstrate robust fair value assessments and adherence to product governance

TCC’s team of experts has become aware of some firms being challenged by the FCA on their

19/09/24 Read more

Five key questions to consider when changing your advice model

Recently there has been an uptick in investment advice firms looking to make some material

22/08/24 Read more

Discretionary commission arrangements review – do I need to act?

“Firms who expect the Barclays hearing to result in this issue going away

22/08/24 Read more

Five key priorities for long-term Consumer Duty success

TCC recently hosted a multi-sector Consumer Duty forum to review ongoing industry risks and

09/08/24 Read more

Case study: Calculator build and assurance

Redress project streamlined with bespoke calculators

07/08/24 Read more

When 'safe harbours' become unsafe

As the dust settles on the Consumer Duty landscape one year after it was first introduced,

07/08/24 Read more

Case study: Responsive resourcing

Responsive resourcing keeps compliance audit on track

29/07/24 Read more

Case study: Specialist resourcing

Large scale resourcing gets remediation project moving

29/07/24 Read more

Case study: RegTech remediation project

Harnessing the power of RegTech, we saved our client £1.2m in project costs.

24/07/24 Read more

Case study: RegTech enabled Past Business Review

RegTech enabled PBR saves £3m

24/07/24 Read more

Case study: Outsourced business assurance accelerated by RegTech

Discover how our high-performance business assurance helped a client deal with a fluctuating workload faster and with superior quality.

24/07/24 Read more

Case study: Project rescued by RegTech

Find out how we rescued and turned around a struggling arrears remediation project and cut the review times by a quarter.

24/07/24 Read more

Case study: AML Customer Due Diligence Review

Risk diminished with strengthened customer due diligence

18/07/24 Read more

Case study: AML Review & Remediation

AML defences reinforced with review

18/07/24 Read more

Case study: Redress calculations

Redress expertise slashes review costs by 20%

18/07/24 Read more

Case study: Defined benefit transfers

A tailor-made method method to stand the test of time

24/06/24 Read more

Case study: Past business review

Quickly scaling up to deliver large scale past business review

24/06/24 Read more

News

Eight essentials for looming Consumer Duty assessments

The 31 July was a date firmly etched on minds across the industry this time last year, as the Consumer

13/06/24 Go to article

A reflection: Identifying potentially vulnerable customers then and now

The FCA issued Occasional Paper No.8: Consumer Vulnerability in 2015. It was published with

11/06/24 Read more

How to deliver fair treatment to customers who are (or may become) vulnerable

The FCA has recently imposed a fine of over

06/06/24 Read more

News

Consumer Duty: What does the FCA expect from ongoing advice services?

The regulator has written to 20 major financial advice firms to request information on their ongoing

04/04/24 Go to article

Intelligent compliance for outcomes that matter

Q&A part 5: How can firms keep their ongoing advice services compliant?

Q&A part 4: How do the review findings relate to the Consumer Duty?

Q&A part 3: How should firms be considering quality and suitability of advice?

Q&A part 2: What should firms do about disengaged clients?

Q&A part 1: What are the key findings from the FCA’s ongoing advice review?

Q&A: The important insights from the FCA’s ongoing advice review findings

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FCA fines highlight the need for better customer support

How do large firms with an abundance of resources fall foul of FCA regulations?

Ongoing advice services and retirement income advice are key priorities in the latest FCA update

Insurers unable to demonstrate robust fair value assessments and adherence to product governance

Five key questions to consider when changing your advice model

Discretionary commission arrangements review – do I need to act?

Five key priorities for long-term Consumer Duty success

Case study: Calculator build and assurance

When 'safe harbours' become unsafe

Case study: Responsive resourcing

Case study: Specialist resourcing

Case study: RegTech remediation project

Case study: RegTech enabled Past Business Review

Case study: Outsourced business assurance accelerated by RegTech

Case study: Project rescued by RegTech

Case study: AML Customer Due Diligence Review

Case study: AML Review & Remediation

Case study: Redress calculations

Case study: Defined benefit transfers

Case study: Past business review

Eight essentials for looming Consumer Duty assessments

A reflection: Identifying potentially vulnerable customers then and now

How to deliver fair treatment to customers who are (or may become) vulnerable

Consumer Duty: What does the FCA expect from ongoing advice services?

Filter by —

FCA fines highlight the need for better customer support

How do large firms with an abundance of resources fall foul of FCA regulations?

Ongoing advice services and retirement income advice are key priorities in the latest FCA update

Insurers unable to demonstrate robust fair value assessments and adherence to product governance

Five key questions to consider when changing your advice model

Discretionary commission arrangements review – do I need to act?

Five key priorities for long-term Consumer Duty success

Case study: Calculator build and assurance

When 'safe harbours' become unsafe

Case study: Responsive resourcing

Case study: Specialist resourcing

Case study: RegTech remediation project

Case study: RegTech enabled Past Business Review

Case study: Outsourced business assurance accelerated by RegTech

Case study: Project rescued by RegTech

Case study: AML Customer Due Diligence Review

Case study: AML Review & Remediation

Case study: Redress calculations

Case study: Defined benefit transfers

Case study: Past business review

Eight essentials for looming Consumer Duty assessments

A reflection: Identifying potentially vulnerable customers then and now

How to deliver fair treatment to customers who are (or may become) vulnerable

Consumer Duty: What does the FCA expect from ongoing advice services?

FCA fines highlight the need for better customer support