Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms
Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms
FCA Business Plan: Consumer care tops regulatory agenda for 2023/24 The FCA has today launched its Business 05/04/23 Read more
Why firms need to get serious about Disclosure for Consumer Duty success First published last year, the FCA’s 30/03/23 Read more
RegTech to support Wealth Managers and the Consumer Duty outcomes The role of AI and innovation in Consumer Duty’s future The Consumer Duty 22/03/23 Read more
A closer look at the FCA’s Consumer Duty expectations Further guidance on the FCA’s Consumer Duty expectations has been coming thick and fast 20/03/23 Read more
Intelligent Compliance: achieve your regulatory requirements in a more efficient way When it comes to supporting your compliance and conduct goals, you need a compliance consultancy 27/02/23 Read more
FCA’s Appointed Representative regime and the regulatory focus on Principal firms As the new FCA’s S165 data collection for Principal firms comes into action this Thursday 07/12/22 Read more
Webinar recap: Understanding the Consumer Duty’s good customer outcomes Last week Consumer Duty expert and TCC’s 28/11/22 Read more
Webinar Recap: Why Consumer Duty compliance is critical for financial services firms On Monday, 31st October 2022, TCC’s Associate Director and Consumer Duty expert Neil Dethick 15/11/22 Read more
A helpful summary of the FCA’s four Consumer Duty outcomes The hugely significant shift towards the FCA’s new Consumer Duty will culminate in its first 26/10/22 Read more
How-to guides FCA Outcome 4: Consumer support Spotlight on the FCA’s four Consumer Duty outcomes 19/10/22 Download
How-to guides FCA Outcome 3: Consumer understanding Spotlight on the FCA’s four Consumer Duty outcomes 11/10/22 Download
How-to guides FCA Outcome 2: Price and value Spotlight on the FCA’s four Consumer Duty outcomes 04/10/22 Download
How-to guides FCA Outcome 1: Products and services Spotlight on the FCA’s four Consumer Duty outcomes 27/09/22 Download
How-to guides How to prepare for the FCA's new Consumer Duty regulations for positive, compliant outcomes Practical and preparatory steps to Duty compliance 21/09/22 Download
News Spotting the warning signs of a risky acquisition The financial sector is currently experiencing a significant surge in acquisitions. And though these 25/05/22 Go to article
Press Release TCC secures top rating for sustainability We've achieved a gold rating in our recent EcoVadis sustainability assessment! 16/12/21 Read more
Watch on-demand: what's on the horizon for the wealth industry in 2022 and beyond? Our panel of experts discuss how the wealth industry is changing, and delve into the latest research. 15/12/21 Read more
Listen on-demand: diversity & inclusion webinar series Listen to our two-part webinar series to find out all you need to know about the hottest topic at the regulator - diversity & inclusion. 05/11/21 Read more
Picking up the pieces of the British Steel pension scandal: is it time for redress? Our Actuarial & Redress Director, Harry Eastwood, gives his two cents on how firms should be preparing for a spike in British Steel complaints. 12/07/21 Read more
