Motor finance remediation readiness

The motor finance market continues to face significant uncertainty following developments in the FCA’s proposed compensation scheme. While elements of the scheme have been paused pending legal proceedings, the regulator has made clear that firms should continue preparing for the next phase.  

Preparation remains important. Firms are expected to identify relevant agreements, review historic commission arrangements, strengthen data quality and maintain operational readiness while awaiting greater regulatory clarity. 

TCC helps lenders, finance providers and regulated firms prepare for large-scale remediation programmes, complaint handling challenges and regulatory scrutiny. We combine advisory expertise, operational delivery and technology-enabled reviews to help firms respond with confidence. 

Four key takeaways following the FCA’s partial suspension of proposed motor finance scheme

Supporting firms across key motor finance priorities

Remediation readiness 

Preparing for potential remediation activity requires firms to understand the scale of exposure, identify in-scope agreements and establish practical, scalable operating models. We help firms assess readiness, identify gaps and develop proportionate remediation strategies. 

Data and evidential reviews 

Reliable data remains critical to any future remediation programme. We help firms identify information gaps, validate historical records and build the evidential foundations needed to support customer outcome assessments and regulatory scrutiny. 

Complaint handling support 

Motor finance complaints continue to create operational pressure across the market. We support firms with complaint handling processes, customer communication strategies and scalable delivery models that help maintain service standards and regulatory expectations. 

Governance and oversight 

Strong governance remains essential during periods of uncertainty. We help firms implement appropriate oversight, reporting and assurance frameworks that support effective decision-making and demonstrate control to stakeholders and regulators. 

Scenario planning 

With multiple regulatory outcomes still possible, firms need flexibility. We help organisations assess alternative scenarios, understand potential operational impacts and develop adaptable delivery models that can evolve as regulatory requirements become clearer. 

Using AI to accelerate motor finance reviews

In partnership with Recordsure, we help firms rapidly analyse historic customer interactions across calls, meetings, emails and documents to identify evidence relevant to commission disclosure reviews and remediation activity. 

This technology-enabled approach helps firms: 

• Reduce manual review effort 

• Improve consistency across review programmes 

• Accelerate evidence gathering and validation 

• Analyse large volumes of customer interactions at scale 

• Strengthen decision-making through richer evidential insight 

The result is a more efficient and defensible approach to remediation preparedness and review activity. 

Flexible redress, remediation and complaint handling resource

Through our partnership with Momenta, we can rapidly scale specialist resource to support complaint handling, customer review and remediation programmes. 

Combining TCC’s regulatory expertise with flexible delivery capability allows firms to respond quickly to changing operational demands while maintaining strong governance, quality assurance and customer outcomes 

Why TCC

For more than 20 years, TCC has supported financial services firms through complex regulatory change, reviews, remediation programmes and operational transformation.  

We help firms: 

• Assess remediation and operational readiness 

• Strengthen governance and oversight 

• Improve data quality and evidential capability 

• Design scalable review and redress approaches 

• Deploy specialist resource quickly when required 

• Leverage technology to improve efficiency and consistency 

Speak to our motor finance specialists

Whether you are assessing potential exposure, strengthening operational readiness, reviewing historical evidence or planning for future remediation activity, we can help you prepare with confidence. 

Talk to our experts about motor finance remediation, complaint handling and regulatory readiness.