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Trapped in a policy maze: Are insurance firms creating unfair renewal barriers, failing Consumer Duty? It’s said convenience is king, so it’s surprising to see that despite clear and straightforward 09/01/25 Read more
Press Release Insurers urged to demonstrate fair value and good customer outcomes Gary Maude, Director of Advisory Practice at TCC, shares his concerns for the insurance sector: 28/08/24 Read more
Case study: Calculator build and assurance Redress project streamlined with bespoke calculators 07/08/24 Read more
Case study: Responsive resourcing Responsive resourcing keeps compliance audit on track 29/07/24 Read more
Case study: Specialist resourcing Large scale resourcing gets remediation project moving 29/07/24 Read more
Case study: RegTech remediation project Harnessing the power of RegTech, we saved our client £1.2m in project costs. 24/07/24 Read more
Case study: Outsourced business assurance accelerated by RegTech Discover how our high-performance business assurance helped a client deal with a fluctuating workload faster and with superior quality. 24/07/24 Read more
Case study: Project rescued by RegTech Find out how we rescued and turned around a struggling arrears remediation project and cut the review times by a quarter. 24/07/24 Read more
Case study: AML Customer Due Diligence Review Risk diminished with strengthened customer due diligence 18/07/24 Read more
Case study: Defined benefit transfers A tailor-made method method to stand the test of time 24/06/24 Read more
Case study: Past business review Quickly scaling up to deliver large scale past business review 24/06/24 Read more
A reflection: Identifying potentially vulnerable customers then and now The FCA issued Occasional Paper No.8: Consumer Vulnerability in 2015. It was published with 11/06/24 Read more
News FCA publishes Guidance Consultation on Financial Promotions on social media In the FCA’s Business Plan for 2023/24, it prioritised reducing and preventing consumer harm, 02/08/23 Read more
FCA Business Plan: Consumer care tops regulatory agenda for 2023/24 The FCA has today launched its Business 05/04/23 Read more
FCA’s Appointed Representative regime and the regulatory focus on Principal firms As the new FCA’s S165 data collection for Principal firms comes into action this Thursday 07/12/22 Read more
Webinar recap: Understanding the Consumer Duty’s good customer outcomes Last week Consumer Duty expert and TCC’s 28/11/22 Read more
Webinar Recap: Why Consumer Duty compliance is critical for financial services firms On Monday, 31st October 2022, TCC’s Associate Director and Consumer Duty expert Neil Dethick 15/11/22 Read more
A helpful summary of the FCA’s four Consumer Duty outcomes The hugely significant shift towards the FCA’s new Consumer Duty will culminate in its first 26/10/22 Read more
How-to guides FCA Outcome 4: Consumer support Spotlight on the FCA’s four Consumer Duty outcomes 19/10/22 Download
How-to guides FCA Outcome 3: Consumer understanding Spotlight on the FCA’s four Consumer Duty outcomes 11/10/22 Download