How-to guides
FCA fines highlight the need for better customer support
24/10/24
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From accurately assessing company culture, to implementing lasting change and everything in between. Here's what you need to know about culture transformation.
We know that transforming company culture in financial services can feel like an impossible task.
That's where our step-by-step guide to culture change comes in.
With expert insights from Olivia Fahy (ex-FCA culture lead), our guide is your one-stop-shop for successful culture change.
- What the FCA expects from you
- What your peers are doing
- What data you need to assess culture
- How to make the most of your data
- How to implement real culture change that sticks