93 Results found.

The top ten aims of the Consumer Duty

Insight — 12/05/22
With its focus on encouraging firms to take a bolder approach to customer care, the FCA intends the Consumer Duty to completely reframe how consumer protection is approached across financial services. But with so much focus on the ‘how’, it’s sometimes easy to forget why such an ambitious init

Are you resource-ready for the consumer debt crisis?

Insight — 26/04/22
UK consumers are currently experiencing a cost-of-living crisis unseen for decades, with petrol prices soaring to record levels in recent weeks and energy costs more than doubling this year. Inflation is expected to reach 7% in 2022 according to the latest Bank of England inflation report. With wage

Implementing the Consumer Duty: what are the foreseeable challenges?

Insight — 12/04/22
Replacing the previous Treating Customers Fairly (TCF) requirements, the Consumer Duty is expected to bring new standards of care across the entire client journey. But could it also lead to new operational challenges? In FT Adviser, Associate Director Neil Dethick outlines four potential complicat

How prepared are you for the Consumer Duty?

Insight — 25/03/22
The FCA’s long-awaited Consumer Duty is expected to hold regulated firms to a whole new standard of customer care - and with less than a year until it comes into effect, businesses should be doing all they can now to ease the transition. In Money Marketing, Associate Director Juana Diaz-Landinez o

#IWD2022: ending the workplace silence around fertility treatment

Insight — 24/03/22
This year’s IWD theme is focused on breaking bias for working women – we’re taking the stance to talk more openly about topics not often discussed over the water cooler. Today, our conversation with Philippa Brown, Junior Product Manager at Recordsure & TCC, brings us to the subject of fer

Five-Minute Insights: Embedding Compliance with RegTech

Insight — 21/02/22
Sabrina Del Prete is a leading digital strategist and business transformation expert specialising in FinTech integration and development within financial services. Sabrina founded financial product governance and data analytics business Kore Labs in 2017 and is serving as the firm’s CEO. She also

How advisers can balance digital innovation and human relationships

Insight — 10/02/22
Recent research has shown that digital engagement with customers is rapidly becoming the norm for financial services firms - so what does this mean for the traditional one-to-one service that customers have come to expect? In Money Marketing, TCC and Recordsure Group CEO Joe Norburn gives his though

Five-Minute Insights: Exploring the Link Between Culture and ESG

Insight — 09/02/22
Emma Parry has 20+ years of experience helping financial institutions strengthen their conduct and culture frameworks. A passionate ambassador for the power of technology in transforming risk management, she is the Founder and CEO of NovaFin Consulting and has previously held senior leadership posit