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Latest Insights

Why firms need to prove customer outcomes not just report them

European Business Magazine: Mills Review signals the future direction of AI governance in financial services

Insurance Edge: Consumer Duty three years on

FCA highlights value concerns in legacy pension products

BNPL regulation has arrived: the compliance challenge now is proving good customer outcomes

Money Marketing: How foreseeable harm is changing under Consumer Duty

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Lastest Insights

Why firms need to prove customer outcomes not just report them

European Business Magazine: Mills Review signals the future direction of AI governance in financial services

Insurance Edge: Consumer Duty three years on

FCA highlights value concerns in legacy pension products

BNPL regulation has arrived: the compliance challenge now is proving good customer outcomes

Money Marketing: How foreseeable harm is changing under Consumer Duty

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Find out more

Consumer Duty: FCA review highlights risks for motor insurance customers

FCA outlines new expectations for motor insurers following claims handling review

10/04/24 Read more

Compliance in focus: Your experts' guide to Consumer Duty annual assessments

During its recent multi-firm

29/02/24 Read more

The FCA's Appointed Representatives (AR) regime: more stringent oversight rules to take effect in December 2022

Earlier this week, the FCA published a new

04/08/22 Read more

New Consumer Duty: firms are required to have an implementation plan in place by October 2022

The wait is over, after over a year of debate, speculation and rumours from all corners of the

27/07/22 Read more

The top ten aims of the Consumer Duty

With its focus on encouraging firms to take a bolder approach to customer care, the FCA intends

12/05/22 Read more
News

How prepared are you for the Consumer Duty?

The FCA’s long-awaited Consumer Duty is expected to hold regulated firms to a whole new standard of

25/03/22 Go to article

Staying SMCR compliant: when might you need to reassess staff?

12/10/21 Read more
News

Looking back on two years of SMCR: what has changed?

04/10/21 Go to article

How futureproof is your SMCR strategy?

22/09/21 Read more
News

How can advisers prepare for another tumultuous year?

04/02/21 Go to article

Regulation: what you need to look out for in 2021

15/01/21 Read more

Case study: SMCR post-implementation review

SMCR review brings peace of mind in a chaotic time

06/07/20 Read more
News

What's next for the SMCR?

07/05/20 Go to article
How-to guides

Connecting the dots: regulatory priorities for 2020/21

15/04/20 Download
How-to guides

Connecting the dots: Your guide to the FCA's Sector Views 2020

11/03/20 Download
News

Culture is at the heart of this year's compliance challenges

04/03/20 Go to article

Certification Regime: are you on track?

28/01/20 Read more

The who, the how and the what of generating a healthy culture

28/01/20 Read more

What are the top risks advice firms should look out for?

22/01/20 Read more

Case Study: SMCR assurance

Bringing peace of mind to a firm before submitting to the FCA

19/12/19 Read more
News

Where can I focus my budget to improve culture?

17/12/19 Go to article

Commercial success starts with culture

Where does culture come on your list of priorities? Lorraine Mouat looks at running a commercially successful business with culture at the top of your to-do list.

05/12/19 Read more

Connecting SMCR to culture

07/11/19 Read more
News

How to avoid the top five SMCR mistakes

23/09/19 Go to article
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