97 Results found.

Rethinking vulnerability for the Consumer Duty era

Insight — 05/12/22
The Consumer Duty is intended to raise the bar for customer protection across financial services, placing much greater emphasis than before on firms' need to identify and manage vulnerability among their customers on an ongoing basis. In Money Marketing, TCC Group's Chief Product Officer Garry Evans

Consumer Duty compliance: how should firms approach the Four Outcomes?

Insight — 19/10/22
With the deadline for Consumer Duty Implementation Plans now less than two weeks away, firms should be stress testing their approach to ensure they're truly putting customers' needs first across the entire business lifecycle. In Money Marketing, TCC's Associate Director Neil Dethick takes a closer l

Three key steps to ensuring Consumer Duty readiness

Insight — 24/08/22
With the FCA’s deadline for implementation plans confirmed for 31st October 2022, firms should now be discerning how they’re going to adjust their business framework to satisfy the significant step up in oversight requirements as a matter of priority. But with only weeks left to prepare, how can

Consumer Duty myth-busting: what do firms need to know?

Insight — 15/07/22
Despite only weeks to go until the final Consumer Duty rules are announced, a recent survey by Royal London has found that almost one in five advisers are still unfamiliar with the new legislation - suggesting many firms remain unaware of the significant step-up in regulatory obligations awaiting th

Three rules for turning complaints into valuable lessons

Insight — 14/06/22
How can you approach complaints in a way that's constructive for both parties? In FT Adviser, Associate Director Neil Dethick explains his three-step process for helping unsatisfied customers navigate your complaints procedure -  and how you can transform less-than-stellar outcomes into a learning

Spotting the warning signs of a risky acquisition

Insight — 25/05/22
The financial sector is currently experiencing a significant surge in acquisitions. And though these can be an efficient way of expanding your distribution, it’s essential you do your homework first to ensure a target firm won’t end up saddling you with hidden liabilities down the road. In Money

Implementing the Consumer Duty: what are the foreseeable challenges?

Insight — 12/04/22
Replacing the previous Treating Customers Fairly (TCF) requirements, the Consumer Duty is expected to bring new standards of care across the entire client journey. But could it also lead to new operational challenges? In FT Adviser, Associate Director Neil Dethick outlines four potential complicat

How prepared are you for the Consumer Duty?

Insight — 25/03/22
The FCA’s long-awaited Consumer Duty is expected to hold regulated firms to a whole new standard of customer care - and with less than a year until it comes into effect, businesses should be doing all they can now to ease the transition. In Money Marketing, Associate Director Juana Diaz-Landinez o

How advisers can balance digital innovation and human relationships

Insight — 10/02/22
Recent research has shown that digital engagement with customers is rapidly becoming the norm for financial services firms - so what does this mean for the traditional one-to-one service that customers have come to expect? In Money Marketing, TCC and Recordsure Group CEO Joe Norburn gives his though

Suitability and Equity Release: How well do you know your client?

Insight — 24/11/21
The equity release market has enjoyed a surge in activity in recent years as more and more people look to release cash from their properties. But how can you be sure it's truly the best choice for your customer? In Money Marketing, TCC's Technical Director David Boyhan discusses why it's crucial to