With the deadline for Consumer Duty Implementation Plans now less than two weeks away, firms should be stress testing their approach to ensure they’re truly putting customers’ needs first across the entire business lifecycle.

In Money Marketing, TCC’s Associate Director Neil Dethick takes a closer look at what each of the Consumer Duty’s Four Outcomes are meant to achieve for customers – and offers actionable tips for devising a compliance strategy that will satisfy the regulator’s requirements.

Read the article here.