The Financial Conduct Authority, in conjunction with the Government, continue to press the financial services market for initiatives designed to help customers with the current cost of living crisis.

Most recently this was discussed in FCA policy statement PS23/9.

Balancing these expectations, along with other themes, including Consumer Duty, Conduct of Business Rules, internal and external stakeholder expectations – as well as existing internal policies – is a very difficult balance when dealing with challenges such as fees, charges and forbearance.

That’s why TCC is working with a number of different sized firms and help them to analyse and manage these challenges.

Let’s talk… Contact us for an exploratory conversation about your own individual views and risks. Plus get an introduction to who we are and how we build ongoing relationships with our clients on trust and value.