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Consumer Duty: What does the FCA expect from ongoing advice services?
How can you approach complaints in a way that's constructive for both parties? In FT Adviser, Associate
04/04/24
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Three rules for turning complaints into valuable lessons
How can you approach complaints in a way that’s constructive for both parties?
In FT Adviser, Associate Director Neil Dethick explains his three-step process for helping unsatisfied customers navigate your complaints procedure – and how you can transform less-than-stellar outcomes into a learning experience for your team.
Read the article here.