Strategic resourcing: Complex claims handling
From suitability reviewers to technical SMEs and claims handlers, TCC rapidly deployed skilled resource across multiple workstreams to help meet…
Solution: Complaints & Claims Handling
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Specialist resourcing: Strategic partnership
Discover how TCC Group’s 20+ year strategic alliance has delivered specialist resourcing at scale, supporting 300+ projects, 50+ clients across…
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Rapidly scaling an expert team for ongoing advice reviews
Starting with 50 suitability reviewers and scaling to around 200 roles, TCC Group delivered the specialist resource, training and quality…
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Customer remediation: Defined benefit pensions
Drawing on a pool of more than 30,000 pre-vetted contractors, TCC Group mobilised a team of 78 pension specialists and…
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Challenging an FOS judgment
Using detailed analysis and regulatory expertise, TCC Group identified weaknesses in an existing redress calculation and proposed a revised methodology…
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Acquisition due diligence
Using a risk-based sampling methodology and deep sector expertise, TCC Group evaluated a representative portfolio of cases to quantify potential…
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BNPL regulation has arrived: the compliance challenge now is proving good customer outcomes
BNPL is now fully regulated, but authorisation is only the start: firms must evidence affordability, vulnerability support and customer understanding…
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Customer journeys and vulnerability lessons from the FCA’s basic bank account review
Lessons from the FCA’s basic bank account mystery shopping review, showing why good customer outcomes depend on testing journeys in…
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FCA partially suspends motor finance scheme: four key takeaways
Following the Upper Tribunal’s decision, the FCA has partially suspended its motor finance compensation scheme. Discover four essential takeaways on…
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What the FCA motor finance redress scheme update means for lenders
Understand what the FCA’s latest motor finance redress update means for lenders, including the four legal challenges now underway, and…