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Latest Insights

75/25 resourcing model, the new strategic imperative for financial services

Insurance edge: Pure protection in focus

Consolidation: Balancing commercial ambition with regulatory discipline

FCA market study on Pure Protection: Regulatory expectations intensify in 2026

Why no loss doesn’t mean no risk in today’s redress market

AI in financial services: a turning point for regulators and firms

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Lastest Insights

75/25 resourcing model, the new strategic imperative for financial services

Insurance edge: Pure protection in focus

Consolidation: Balancing commercial ambition with regulatory discipline

FCA market study on Pure Protection: Regulatory expectations intensify in 2026

Why no loss doesn’t mean no risk in today’s redress market

AI in financial services: a turning point for regulators and firms

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News

Three key themes from the FCA’s Fair Value assessment review

Published in May 2023, the FCA's Consumer Duty price and value assessment review examined the frameworks

21/07/23 Go to article

AI RegTech helps mortgage firms monitor and evidence outcomes

Fixed-rate mortgages continue to dominate the headlines, as

19/07/23 Read more

The FCA’s Retirement Income Advice survey: what firms need to know

03/07/23 Read more

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

An unfortunate but sadly unavoidable side effect of the current cost-of-living crisis is

19/06/23 Read more

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now 

The number of borrowers struggling to keep up with bill and credit payments has

09/06/23 Read more
News

Three need-to-know regulatory changes on the FCA's agenda

Building on the priorities outlined in last year's

31/05/23 Go to article
How-to guides

Your complete guide to the FCA's Business Plan 2023/24

Marking the second phase of its three-year campaign to improve outcomes for financial services

26/05/23 Download

Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review

Earlier this month, the FCA published the findings from its latest thematic

24/05/23 Read more

Why firms need to get serious about Disclosure for Consumer Duty success

First published last year, the FCA’s

30/03/23 Read more
How-to guides

Three steps to the Consumer Duty starting line

In just over six months’ time, the Consumer Duty will be a regulatory reality for FCA regulated

26/01/23 Download

Prepare for 2023: The importance of robust evidencing for Equity Release firms

There was cause for optimism for providers and intermediaries according to Equity

12/01/23 Read more

Three steps to review your Retirement Income advice

Earlier this month, the FCA released a Portfolio

20/12/22 Read more

FCA’s Appointed Representative regime and the regulatory focus on Principal firms

As the new FCA’s S165 data collection for Principal firms comes into action this Thursday

07/12/22 Read more
News

Consumer Duty compliance: how should firms approach the Four Outcomes?

With the deadline for Consumer Duty Implementation Plans now less than two weeks away, firms should be

19/10/22 Go to article
News

Three key steps to ensuring Consumer Duty readiness

With the FCA’s deadline for implementation plans confirmed for 31st October 2022, firms

24/08/22 Go to article

New Consumer Duty: firms are required to have an implementation plan in place by October 2022

The wait is over, after over a year of debate, speculation and rumours from all corners of the

27/07/22 Read more

Two million missed payments and counting: the realities of the cost-of-living crisis

Why technology is the critical element when equipping your C&R function to better handle the inevitable influx of new calls

13/07/22 Read more

The top ten aims of the Consumer Duty

With its focus on encouraging firms to take a bolder approach to customer care, the FCA intends

12/05/22 Read more

Are you resource-ready for the consumer debt crisis?

A perfect storm is brewing for Collections and Recovery teams - here's how to manage it.

26/04/22 Read more
News

Implementing the Consumer Duty: what are the foreseeable challenges?

Replacing the previous Treating Customers Fairly (TCF) requirements, the Consumer Duty

12/04/22 Go to article
News

How prepared are you for the Consumer Duty?

The FCA’s long-awaited Consumer Duty is expected to hold regulated firms to a whole new standard of

25/03/22 Go to article

#IWD2022: ending the workplace silence around fertility treatment

This year’s IWD theme is focused on breaking bias for working women – we’re taking the

24/03/22 Read more

#IWD2022: breaking the bias for working parents

This week we hear from Hana Shackleton, Marketing Manager here at TCC & Recordsure, about the unique challenges faced by working parents, particularly mothers returning to the workplace following maternity leave...

15/03/22 Read more

Five-Minute Insights: Embedding Compliance with RegTech

Sabrina Del Prete

21/02/22 Read more
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