News Three key themes from the FCA’s Fair Value assessment review Published in May 2023, the FCA's Consumer Duty price and value assessment review examined the frameworks 21/07/23 Go to article
AI RegTech helps mortgage firms monitor and evidence outcomes Fixed-rate mortgages continue to dominate the headlines, as 19/07/23 Read more
The need for mortgage providers to deliver good outcomes for customers facing financial difficulty An unfortunate but sadly unavoidable side effect of the current cost-of-living crisis is 19/06/23 Read more
Why mortgage providers should be reviewing their compliance and focusing on resolving issues now The number of borrowers struggling to keep up with bill and credit payments has 09/06/23 Read more
News Three need-to-know regulatory changes on the FCA's agenda Building on the priorities outlined in last year's 31/05/23 Go to article
How-to guides Your complete guide to the FCA's Business Plan 2023/24 Marking the second phase of its three-year campaign to improve outcomes for financial services 26/05/23 Download
Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review Earlier this month, the FCA published the findings from its latest thematic 24/05/23 Read more
Why firms need to get serious about Disclosure for Consumer Duty success First published last year, the FCA’s 30/03/23 Read more
How-to guides Three steps to the Consumer Duty starting line In just over six months’ time, the Consumer Duty will be a regulatory reality for FCA regulated 26/01/23 Download
Prepare for 2023: The importance of robust evidencing for Equity Release firms There was cause for optimism for providers and intermediaries according to Equity 12/01/23 Read more
Three steps to review your Retirement Income advice Earlier this month, the FCA released a Portfolio 20/12/22 Read more
FCA’s Appointed Representative regime and the regulatory focus on Principal firms As the new FCA’s S165 data collection for Principal firms comes into action this Thursday 07/12/22 Read more
News Consumer Duty compliance: how should firms approach the Four Outcomes? With the deadline for Consumer Duty Implementation Plans now less than two weeks away, firms should be 19/10/22 Go to article
News Three key steps to ensuring Consumer Duty readiness With the FCA’s deadline for implementation plans confirmed for 31st October 2022, firms 24/08/22 Go to article
New Consumer Duty: firms are required to have an implementation plan in place by October 2022 The wait is over, after over a year of debate, speculation and rumours from all corners of the 27/07/22 Read more
Two million missed payments and counting: the realities of the cost-of-living crisis Why technology is the critical element when equipping your C&R function to better handle the inevitable influx of new calls 13/07/22 Read more
The top ten aims of the Consumer Duty With its focus on encouraging firms to take a bolder approach to customer care, the FCA intends 12/05/22 Read more
Are you resource-ready for the consumer debt crisis? A perfect storm is brewing for Collections and Recovery teams - here's how to manage it. 26/04/22 Read more
News Implementing the Consumer Duty: what are the foreseeable challenges? Replacing the previous Treating Customers Fairly (TCF) requirements, the Consumer Duty 12/04/22 Go to article
News How prepared are you for the Consumer Duty? The FCA’s long-awaited Consumer Duty is expected to hold regulated firms to a whole new standard of 25/03/22 Go to article
#IWD2022: ending the workplace silence around fertility treatment This year’s IWD theme is focused on breaking bias for working women – we’re taking the 24/03/22 Read more
#IWD2022: breaking the bias for working parents This week we hear from Hana Shackleton, Marketing Manager here at TCC & Recordsure, about the unique challenges faced by working parents, particularly mothers returning to the workplace following maternity leave... 15/03/22 Read more