TCC's Juana Diaz and Recordsure's Steven Hewlett-Light are in FT Adviser, discussing how firms can leverage new communication channels with the help of strong controls and a healthy culture.

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Essential industry insights and analysis of latest critical regulatory priorities

The financial services sector has been abuzz with a variety of pressing issues - from ongoing advice services, motor finance and Consumer Duty expectations, to the crucial role of technology for outcome evidencing.