Customers & vulnerability Archives

News

FCA announces updates to Handbook in support of Government’s Mortgage Charter

The Mortgage

01/08/23 Read more

News

FCA issues new customer support guidance for insurance firms

The Financial Conduct Authority, in conjunction with the Government, continue to press the financial

01/08/23 Read more

AI RegTech helps mortgage firms monitor and evidence outcomes

Fixed-rate mortgages continue to dominate the headlines, as

19/07/23 Read more

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

An unfortunate but sadly unavoidable side effect of the current cost-of-living crisis is

19/06/23 Read more

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now 

The number of borrowers struggling to keep up with bill and credit payments has

09/06/23 Read more

How-to guides

Your complete guide to the FCA's Business Plan 2023/24

Marking the second phase of its three-year campaign to improve outcomes for financial services

26/05/23 Download

Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review

Earlier this month, the FCA published the findings from its latest thematic

24/05/23 Read more

Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms

The financial pressure on consumers has further increased this April, with many witnessing a

17/04/23 Read more

FCA Business Plan: Consumer care tops regulatory agenda for 2023/24

The FCA has today launched its Business

05/04/23 Read more

Why firms need to get serious about Disclosure for Consumer Duty success

First published last year, the FCA’s

30/03/23 Read more

News

Rethinking vulnerability for the Consumer Duty era

The Consumer Duty is intended to raise the bar for customer protection across financial services, placing

05/12/22 Go to article

What can firms do to support their vulnerable customers during the cost-of-living crisis?

The British public is currently facing a perfect storm of inflation, price increases and fuel

28/11/22 Read more

News

Consumer Duty compliance: how should firms approach the Four Outcomes?

With the deadline for Consumer Duty Implementation Plans now less than two weeks away, firms should be

19/10/22 Go to article

How-to guides

FCA Outcome 1: Products and services

Spotlight on the FCA’s four Consumer Duty outcomes

27/09/22 Download

News

Three key steps to ensuring Consumer Duty readiness

With the FCA’s deadline for implementation plans confirmed for 31st October 2022, firms

24/08/22 Go to article

New Consumer Duty: firms are required to have an implementation plan in place by October 2022

The wait is over, after over a year of debate, speculation and rumours from all corners of the

27/07/22 Read more

News

Consumer Duty myth-busting: what do firms need to know?

Despite only weeks to go until the final Consumer Duty rules are announced,

15/07/22 Go to article

Two million missed payments and counting: the realities of the cost-of-living crisis

Why technology is the critical element when equipping your C&R function to better handle the inevitable influx of new calls

13/07/22 Read more

Watch on-demand: what's on the horizon for the wealth industry in 2022 and beyond?

Our panel of experts discuss how the wealth industry is changing, and delve into the latest research.

15/12/21 Read more

Listen on-demand: diversity & inclusion webinar series

Listen to our two-part webinar series to find out all you need to know about the hottest topic at the regulator - diversity & inclusion.

05/11/21 Read more

How-to guides

Guide to Equity Release advice: the building blocks to great outcomes

From double checking your customer's understanding, to getting all your evidence lined up - here's some of the common weaknesses we see in Equity Release advice, and how to avoid them.

27/08/21 Download

Suitability lessons learnt from the British Steel pension scandal

Whether the FCA will install a redress scheme for British Steel advisers remains to be seen, but what steps can advice firms take to both avoid a similar pensions crisis in the future and root out potential risk in their back book?

Intelligent compliance for outcomes that matter

How advice firms should navigate the AI journey

Insurers urged to demonstrate fair value and good customer outcomes

Five key questions to consider when changing your advice model

Discretionary commission arrangements review – do I need to act?

Five key priorities for long-term Consumer Duty success

Case study: Flexible overflow business assurance relieves internal pressure

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Complaints handler
£300 per day (via an umbrella), £325 per day during training

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Insights — Page: 2

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FCA announces updates to Handbook in support of Government’s Mortgage Charter

FCA issues new customer support guidance for insurance firms

AI RegTech helps mortgage firms monitor and evidence outcomes

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now

Your complete guide to the FCA's Business Plan 2023/24

Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review

Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms

FCA Business Plan: Consumer care tops regulatory agenda for 2023/24

Why firms need to get serious about Disclosure for Consumer Duty success

Rethinking vulnerability for the Consumer Duty era

What can firms do to support their vulnerable customers during the cost-of-living crisis?

Consumer Duty compliance: how should firms approach the Four Outcomes?

FCA Outcome 1: Products and services

Three key steps to ensuring Consumer Duty readiness

New Consumer Duty: firms are required to have an implementation plan in place by October 2022

Consumer Duty myth-busting: what do firms need to know?

Two million missed payments and counting: the realities of the cost-of-living crisis

Watch on-demand: what's on the horizon for the wealth industry in 2022 and beyond?

Listen on-demand: diversity & inclusion webinar series

Guide to Equity Release advice: the building blocks to great outcomes

Suitability lessons learnt from the British Steel pension scandal

Connecting you to insight: Supporting your vulnerable customers

Regulation: what you need to look out for in 2021