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Latest Insights

How firms should approach British Steel pensions redress

TCC and Recordsure jointly awarded ‘RegTech Innovation’ prize at FinTech Breakthrough Awards

RegTech to support Wealth Managers and the Consumer Duty outcomes

A closer look at the FCA’s Consumer Duty expectations

How to prepare for the Consumer Duty’s Price and Value outcome

TCC Founder Joanne Smith makes Innovate Finance’s Women in FinTech Powerlist 2022

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Lastest Insights

How firms should approach British Steel pensions redress

TCC and Recordsure jointly awarded ‘RegTech Innovation’ prize at FinTech Breakthrough Awards

RegTech to support Wealth Managers and the Consumer Duty outcomes

A closer look at the FCA’s Consumer Duty expectations

How to prepare for the Consumer Duty’s Price and Value outcome

TCC Founder Joanne Smith makes Innovate Finance’s Women in FinTech Powerlist 2022

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Insights — Page: 2

Insights, analysis and expert perspectives on the regulatory issues that affect you

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Customers & vulnerability

Subscribe to receive regulatory news and insights

Find out more

How to deliver the right outcomes for vulnerable customers in the new era

04/05/20 Read more
How-to guides

Connecting the dots: regulatory priorities for 2020/21

15/04/20 Download

Stay connected: FCA shifts priorities amid Covid-19 crisis

02/04/20 Read more

What are you doing to help your customers in persistent debt?

12/03/20 Read more
How-to guides

Connecting the dots: Your guide to the FCA's Sector Views 2020

11/03/20 Download

A Compliance Christmas Carol

Let Scrooge's three ghosts take you on a journey of compliance past, present and future.

17/12/18 Read more
News

Interrogating advisers' duty of care

Continuing their efforts to ensure customers are treated fairly the FCA has published a discussion paper on 'duty of care'...

03/08/18 Go to article
News

David Boyhan discusses whether contingent charging is all it's cracked up to be

"We do not necessarily support a contingent charging model, but it is our view that banning the model will not lead to materially better outcomes for customers."

28/06/18 Go to article
News

What do outstanding advice firms have in common?

After sitting on the judging panel for the Money Marketing Awards, we reflect on the traits of outstanding advice firms...

22/06/18 Go to article

FCA consults on overdraft proposals to protect consumers in the high-cost credit and overdraft sectors

High-cost credit is used by over three million consumers in the UK, generally those who are the most vulnerable. In light of this, the FCA is continuing its focus on the protection of consumers and its ongoing assessment of vulnerability.

18/06/18 Read more
News

Treating vulnerable customers fairly

Firms are still struggling to ensure that their vulnerable customers are correctly identified and supported throughout the customer journey.

07/06/18 Go to article

Summary: GC 18/2 – Fairness of variation of contract terms

The FCA has decided to consult on new guidance on unfair contract terms. This is our summary of their guidance consultation paper.

04/06/18 Read more
News

New FSCS proposals are good news for customers

In this article for FT Adviser, we explore the proposed changes to FSCS funding and how this will benefit both consumers and firms.

21/05/18 Go to article

The shift towards greater customer accountability

TCC Regulatory Consultant Olivia Brady examines the FCA's approach to customer protection, and how their accountability is on the increase.

17/04/18 Read more

FCA update on work in the high-cost credit sector

The regulator’s ongoing work in this area has highlighted a need for market intervention, but also limitations in what traditional intervention methods could realistically achieve in this sector.

05/02/18 Read more
News

What does the FCA's future consumer strategy presage?

TCC talks about on vulnerability in an article for Complinet

06/12/17 Go to article
News

Compliance Tips for Dealing with Vulnerable Customers

With the FCA making the protection of the vulnerable a high priority, we provide essential tips for effectively handling those customers.

04/12/17 Go to article
How-to guides

The FCA's future approach to consumers: A summary

13/11/17 Download

The FCA's future approach to consumers: Key take-aways

TCC regulatory experts provide the key take-aways from the FCA's future approach to consumers publication. All you need to know!

13/11/17 Read more
How-to guides

Effective customer communications

31/10/16 Download

Are you suffering from ‘Positive Consumer Outcomes’ fatigue?

In this opinion piece we look at ways for firms to rediscover the meaning of ‘creating positive consumer outcomes’.

14/01/16 Read more
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The Consulting Consortium Ltd is a company registered in England and Wales.
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