Customers & vulnerability Archives

Interrogating advisers' duty of care

Continuing their efforts to ensure customers are treated fairly the FCA has published a discussion paper on 'duty of care'...

03/08/18 Go to article

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David Boyhan discusses whether contingent charging is all it's cracked up to be

"We do not necessarily support a contingent charging model, but it is our view that banning the model will not lead to materially better outcomes for customers."

28/06/18 Go to article

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What do outstanding advice firms have in common?

After sitting on the judging panel for the Money Marketing Awards, we reflect on the traits of outstanding advice firms...

22/06/18 Go to article

FCA consults on overdraft proposals to protect consumers in the high-cost credit and overdraft sectors

High-cost credit is used by over three million consumers in the UK, generally those who are the most vulnerable. In light of this, the FCA is continuing its focus on the protection of consumers and its ongoing assessment of vulnerability.

18/06/18 Read more

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Treating vulnerable customers fairly

Firms are still struggling to ensure that their vulnerable customers are correctly identified and supported throughout the customer journey.

07/06/18 Go to article

Summary: GC 18/2 – Fairness of variation of contract terms

The FCA has decided to consult on new guidance on unfair contract terms. This is our summary of their guidance consultation paper.

04/06/18 Read more

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New FSCS proposals are good news for customers

In this article for FT Adviser, we explore the proposed changes to FSCS funding and how this will benefit both consumers and firms.

21/05/18 Go to article

The shift towards greater customer accountability

TCC Regulatory Consultant Olivia Brady examines the FCA's approach to customer protection, and how their accountability is on the increase.

17/04/18 Read more

FCA update on work in the high-cost credit sector

The regulator’s ongoing work in this area has highlighted a need for market intervention, but also limitations in what traditional intervention methods could realistically achieve in this sector.

05/02/18 Read more

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