Customers & vulnerability Archives

Discretionary commission arrangements review – do I need to act?

“Firms who expect the Barclays hearing to result in this issue going away

22/08/24 Read more

Five key priorities for long-term Consumer Duty success

TCC recently hosted a multi-sector Consumer Duty forum to review ongoing industry risks and

09/08/24 Read more

When 'safe harbours' become unsafe

As the dust settles on the Consumer Duty landscape one year after it was first introduced,

07/08/24 Read more

A reflection: Identifying potentially vulnerable customers then and now

The FCA issued Occasional Paper No.8: Consumer Vulnerability in 2015. It was published with

11/06/24 Read more

How to deliver fair treatment to customers who are (or may become) vulnerable

The FCA has recently imposed a fine of over

06/06/24 Read more

Consumer Investments Duty compliance for closed products and services

Ahead of the Consumer Duty implementation deadline of 31 July 2024 for all closed products

23/05/24 Read more

Longer-term mortgage loans surge in popularity with the under-30s

Longer-term mortgage loans surge in popularity with the under-30s Recent

15/05/24 Read more

How to establish a robust evidential trail and deliver fair value for assets under advice customers

As financial service firms await the findings from the FCA’s survey of

18/04/24 Read more

Consumer Duty: FCA review highlights risks for motor insurance customers

FCA outlines new expectations for motor insurers following claims handling review

10/04/24 Read more

FCA Business Plan: 2024/25

The FCA has released its annual

28/03/24 Read more

FCA announces review into firms’ approaches to vulnerability for 2024

On

20/03/24 Read more

Eight steps to implement to support customers in financial distress

The 18th-24th March marks the tenth

20/03/24 Read more

News

Assessing vulnerability: How can firms help mitigate risks of DIY SIPPs?

A recent Financial Ombudsman Service decision has highlighted the risks of DIY SIPP arrangements –

09/02/24 Go to article

Delivering better customer outcomes under the Consumer Duty

Only

08/11/23 Read more

Collaborating to implement best Consumer Duty practice

For over three months, the

07/11/23 Read more

News

Why firms need to be challenging themselves on price and value

In the run-up to the Consumer Duty, the regulator called on firms to re-examine their charging structures

26/09/23 Go to article

Almost 400 later life mortgage promotions identified as misleading

The FCA has published the findings from its

19/09/23 Read more

The impact of the cost-of-living crisis on debt consolidation

With falling energy prices, economists are forecasting that the UK’s inflation rate will

12/09/23 Read more

Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers

The FCA has reiterated the importance of firms being alert to indicators of potential vulnerability

06/09/23 Read more

A peak of interest-only mortgages is set to mature in less than a decade

Mortgage firms should act now to support ‘challenged’ borrowers who may struggle to repay

17/08/23 Read more

Press Release

Business Systems, TCC and Recordsure join forces to provide comprehensive expertise and guidance on new Consumer Duty regulations

Business Systems, TCC and Recordsure are combining their wealth of expertise to provide advisory services and ongoing support for the new Consumer Duty regulations

16/08/23 Read more

FCA warns of risk posed by poor mortgage advice amid cost-of-living crisis

Following on from its 2020 review work with firms involved with Lifetime Mortgages, the FCA mentioned

03/08/23 Read more

News

FCA publishes Guidance Consultation on Financial Promotions on social media

In the FCA’s Business Plan for 2023/24, it prioritised reducing and preventing consumer harm,

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Discretionary commission arrangements review – do I need to act?

Five key priorities for long-term Consumer Duty success

When 'safe harbours' become unsafe

A reflection: Identifying potentially vulnerable customers then and now

How to deliver fair treatment to customers who are (or may become) vulnerable

Consumer Investments Duty compliance for closed products and services

Longer-term mortgage loans surge in popularity with the under-30s

How to establish a robust evidential trail and deliver fair value for assets under advice customers

Consumer Duty: FCA review highlights risks for motor insurance customers

FCA Business Plan: 2024/25

FCA announces review into firms’ approaches to vulnerability for 2024

Eight steps to implement to support customers in financial distress

Assessing vulnerability: How can firms help mitigate risks of DIY SIPPs?

Delivering better customer outcomes under the Consumer Duty

Collaborating to implement best Consumer Duty practice

Why firms need to be challenging themselves on price and value

Almost 400 later life mortgage promotions identified as misleading

The impact of the cost-of-living crisis on debt consolidation

Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers

A peak of interest-only mortgages is set to mature in less than a decade

Business Systems, TCC and Recordsure join forces to provide comprehensive expertise and guidance on new Consumer Duty regulations

FCA warns of risk posed by poor mortgage advice amid cost-of-living crisis

FCA publishes Guidance Consultation on Financial Promotions on social media

FCA announces updates to Handbook in support of Government’s Mortgage Charter