High-cost credit is used by over three million consumers in the UK, generally those who are the most vulnerable. In light of this, the FCA is continuing its focus on the protection of consumers and its ongoing assessment of vulnerability.

The FCA has decided to consult on new guidance on unfair contract terms. This is our summary of their guidance consultation paper.

TCC Regulatory Consultant Olivia Brady examines the FCA's approach to customer protection, and how their accountability is on the increase.

The regulator’s ongoing work in this area has highlighted a need for market intervention, but also limitations in what traditional intervention methods could realistically achieve in this sector.

TCC regulatory experts provide the key take-aways from the FCA's future approach to consumers publication. All you need to know!

In this opinion piece we look at ways for firms to rediscover the meaning of ‘creating positive consumer outcomes’.