Discretionary commission arrangements review – do I need to act? “Firms who expect the Barclays hearing to result in this issue going away 22/08/24 Read more
Five key priorities for long-term Consumer Duty success TCC recently hosted a multi-sector Consumer Duty forum to review ongoing industry risks and 09/08/24 Read more
When 'safe harbours' become unsafe As the dust settles on the Consumer Duty landscape one year after it was first introduced, 07/08/24 Read more
A reflection: Identifying potentially vulnerable customers then and now The FCA issued Occasional Paper No.8: Consumer Vulnerability in 2015. It was published with 11/06/24 Read more
How to deliver fair treatment to customers who are (or may become) vulnerable The FCA has recently imposed a fine of over 06/06/24 Read more
Consumer Investments Duty compliance for closed products and services Ahead of the Consumer Duty implementation deadline of 31 July 2024 for all closed products 23/05/24 Read more
Longer-term mortgage loans surge in popularity with the under-30s Longer-term mortgage loans surge in popularity with the under-30s Recent 15/05/24 Read more
How to establish a robust evidential trail and deliver fair value for assets under advice customers As financial service firms await the findings from the FCA’s survey of 18/04/24 Read more
Consumer Duty: FCA review highlights risks for motor insurance customers FCA outlines new expectations for motor insurers following claims handling review 10/04/24 Read more
Eight steps to implement to support customers in financial distress The 18th-24th March marks the tenth 20/03/24 Read more
News Assessing vulnerability: How can firms help mitigate risks of DIY SIPPs? A recent Financial Ombudsman Service decision has highlighted the risks of DIY SIPP arrangements – 09/02/24 Go to article
News Why firms need to be challenging themselves on price and value In the run-up to the Consumer Duty, the regulator called on firms to re-examine their charging structures 26/09/23 Go to article
Almost 400 later life mortgage promotions identified as misleading The FCA has published the findings from its 19/09/23 Read more
The impact of the cost-of-living crisis on debt consolidation With falling energy prices, economists are forecasting that the UK’s inflation rate will 12/09/23 Read more
Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers The FCA has reiterated the importance of firms being alert to indicators of potential vulnerability 06/09/23 Read more
A peak of interest-only mortgages is set to mature in less than a decade Mortgage firms should act now to support ‘challenged’ borrowers who may struggle to repay 17/08/23 Read more
Press Release Business Systems, TCC and Recordsure join forces to provide comprehensive expertise and guidance on new Consumer Duty regulations Business Systems, TCC and Recordsure are combining their wealth of expertise to provide advisory services and ongoing support for the new Consumer Duty regulations 16/08/23 Read more
FCA warns of risk posed by poor mortgage advice amid cost-of-living crisis Following on from its 2020 review work with firms involved with Lifetime Mortgages, the FCA mentioned 03/08/23 Read more
News FCA publishes Guidance Consultation on Financial Promotions on social media In the FCA’s Business Plan for 2023/24, it prioritised reducing and preventing consumer harm, 02/08/23 Read more
News FCA announces updates to Handbook in support of Government’s Mortgage Charter The Mortgage 01/08/23 Read more