A Compliance Christmas Carol Let Scrooge's three ghosts take you on a journey of compliance past, present and future. 17/12/18 Read more
News Interrogating advisers' duty of care Continuing their efforts to ensure customers are treated fairly the FCA has published a discussion paper on 'duty of care'... 03/08/18 Go to article
News David Boyhan discusses whether contingent charging is all it's cracked up to be "We do not necessarily support a contingent charging model, but it is our view that banning the model will not lead to materially better outcomes for customers." 28/06/18 Go to article
News What do outstanding advice firms have in common? After sitting on the judging panel for the Money Marketing Awards, we reflect on the traits of outstanding advice firms... 22/06/18 Go to article
FCA consults on overdraft proposals to protect consumers in the high-cost credit and overdraft sectors High-cost credit is used by over three million consumers in the UK, generally those who are the most vulnerable. In light of this, the FCA is continuing its focus on the protection of consumers and its ongoing assessment of vulnerability. 18/06/18 Read more
News Treating vulnerable customers fairly Firms are still struggling to ensure that their vulnerable customers are correctly identified and supported throughout the customer journey. 07/06/18 Go to article
Summary: GC 18/2 – Fairness of variation of contract terms The FCA has decided to consult on new guidance on unfair contract terms. This is our summary of their guidance consultation paper. 04/06/18 Read more
News New FSCS proposals are good news for customers In this article for FT Adviser, we explore the proposed changes to FSCS funding and how this will benefit both consumers and firms. 21/05/18 Go to article
The shift towards greater customer accountability TCC Regulatory Consultant Olivia Brady examines the FCA's approach to customer protection, and how their accountability is on the increase. 17/04/18 Read more
FCA update on work in the high-cost credit sector The regulator’s ongoing work in this area has highlighted a need for market intervention, but also limitations in what traditional intervention methods could realistically achieve in this sector. 05/02/18 Read more
News What does the FCA's future consumer strategy presage? TCC talks about on vulnerability in an article for Complinet 06/12/17 Go to article
News Compliance Tips for Dealing with Vulnerable Customers With the FCA making the protection of the vulnerable a high priority, we provide essential tips for effectively handling those customers. 04/12/17 Go to article
The FCA's future approach to consumers: Key take-aways TCC regulatory experts provide the key take-aways from the FCA's future approach to consumers publication. All you need to know! 13/11/17 Read more
Are you suffering from ‘Positive Consumer Outcomes’ fatigue? In this opinion piece we look at ways for firms to rediscover the meaning of ‘creating positive consumer outcomes’. 14/01/16 Read more
