Consumer Duty Archives

Consumer Duty: Are your Governance fundamentals well grounded?

As firms prepare to demonstrate that the Consumer Duty has been effectively implemented within

07/11/23 Read more

News

Why firms need to be challenging themselves on price and value

In the run-up to the Consumer Duty, the regulator called on firms to re-examine their charging structures

26/09/23 Go to article

Consumer Duty and fair value: where are you now?

After years of consultation and planning, the

20/09/23 Read more

Almost 400 later life mortgage promotions identified as misleading

The FCA has published the findings from its

19/09/23 Read more

The impact of the cost-of-living crisis on debt consolidation

With falling energy prices, economists are forecasting that the UK’s inflation rate will

12/09/23 Read more

Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers

The FCA has reiterated the importance of firms being alert to indicators of potential vulnerability

06/09/23 Read more

A peak of interest-only mortgages is set to mature in less than a decade

Mortgage firms should act now to support ‘challenged’ borrowers who may struggle to repay

17/08/23 Read more

Press Release

Business Systems, TCC and Recordsure join forces to provide comprehensive expertise and guidance on new Consumer Duty regulations

Business Systems, TCC and Recordsure are combining their wealth of expertise to provide advisory services and ongoing support for the new Consumer Duty regulations

16/08/23 Read more

FCA warns of risk posed by poor mortgage advice amid cost-of-living crisis

Following on from its 2020 review work with firms involved with Lifetime Mortgages, the FCA mentioned

03/08/23 Read more

News

FCA publishes Guidance Consultation on Financial Promotions on social media

In the FCA’s Business Plan for 2023/24, it prioritised reducing and preventing consumer harm,

02/08/23 Read more

News

FCA announces updates to Handbook in support of Government’s Mortgage Charter

The Mortgage

01/08/23 Read more

News

Three key themes from the FCA’s Fair Value assessment review

Published in May 2023, the FCA's Consumer Duty price and value assessment review examined the frameworks

21/07/23 Go to article

AI RegTech helps mortgage firms monitor and evidence outcomes

Fixed-rate mortgages continue to dominate the headlines, as

19/07/23 Read more

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

An unfortunate but sadly unavoidable side effect of the current cost-of-living crisis is

19/06/23 Read more

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now 

The number of borrowers struggling to keep up with bill and credit payments has

09/06/23 Read more

Consumer Duty: what does the FCA expect from SIPP operators?

On 12th May, the FCA published its latest Dear

06/06/23 Read more

News

Three need-to-know regulatory changes on the FCA's agenda

Building on the priorities outlined in last year's

31/05/23 Go to article

How-to guides

Your complete guide to the FCA's Business Plan 2023/24

Marking the second phase of its three-year campaign to improve outcomes for financial services

26/05/23 Download

Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review

Earlier this month, the FCA published the findings from its latest thematic

24/05/23 Read more

FCA Business Plan: Consumer care tops regulatory agenda for 2023/24

The FCA has today launched its Business

05/04/23 Read more

Why firms need to get serious about Disclosure for Consumer Duty success

First published last year, the FCA’s

30/03/23 Read more

RegTech to support Wealth Managers and the Consumer Duty outcomes

The role of AI and innovation in Consumer Duty’s future The Consumer Duty

22/03/23 Read more

A closer look at the FCA’s Consumer Duty expectations

Further guidance on the FCA’s Consumer Duty expectations has been coming thick and fast

20/03/23 Read more

How-to guides

How to prepare for the Consumer Duty’s Price and Value outcome

While the industry continues to concentrate on the new Consumer Duty and its implementation in

13/03/23 Download

Intelligent compliance for outcomes that matter

Insurers urged to demonstrate fair value and good customer outcomes

Five key questions to consider when changing your advice model

Discretionary commission arrangements review – do I need to act?

Five key priorities for long-term Consumer Duty success

Case study: Flexible overflow business assurance relieves internal pressure

Case study: Compliance review and remediation

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Consumer Duty: Are your Governance fundamentals well grounded?

Why firms need to be challenging themselves on price and value

Consumer Duty and fair value: where are you now?

Almost 400 later life mortgage promotions identified as misleading

The impact of the cost-of-living crisis on debt consolidation

Firms urged to be proactive in identifying vulnerable characteristics in pension transfer customers

A peak of interest-only mortgages is set to mature in less than a decade

Business Systems, TCC and Recordsure join forces to provide comprehensive expertise and guidance on new Consumer Duty regulations

FCA warns of risk posed by poor mortgage advice amid cost-of-living crisis

FCA publishes Guidance Consultation on Financial Promotions on social media

FCA announces updates to Handbook in support of Government’s Mortgage Charter

Three key themes from the FCA’s Fair Value assessment review

AI RegTech helps mortgage firms monitor and evidence outcomes

The need for mortgage providers to deliver good outcomes for customers facing financial difficulty

Why mortgage providers should be reviewing their compliance and focusing on resolving issues now

Consumer Duty: what does the FCA expect from SIPP operators?

Three need-to-know regulatory changes on the FCA's agenda

Your complete guide to the FCA's Business Plan 2023/24

Consumer Duty: Four key lessons from the FCA’s Fair Value Frameworks review

FCA Business Plan: Consumer care tops regulatory agenda for 2023/24

Why firms need to get serious about Disclosure for Consumer Duty success

RegTech to support Wealth Managers and the Consumer Duty outcomes

A closer look at the FCA’s Consumer Duty expectations

How to prepare for the Consumer Duty’s Price and Value outcome