Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms
Effective complaint handling through the cost-of-living crisis: An assured approach for FCA-regulated firms
News Three key steps to ensuring Consumer Duty readiness With the FCA’s deadline for implementation plans confirmed for 31st October 2022, firms 24/08/22 Go to article
New Consumer Duty: firms are required to have an implementation plan in place by October 2022 The wait is over, after over a year of debate, speculation and rumours from all corners of the 27/07/22 Read more
News Consumer Duty myth-busting: what do firms need to know? Despite only weeks to go until the final Consumer Duty rules are announced, 15/07/22 Go to article
The top ten aims of the Consumer Duty With its focus on encouraging firms to take a bolder approach to customer care, the FCA intends 12/05/22 Read more
News Implementing the Consumer Duty: what are the foreseeable challenges? Replacing the previous Treating Customers Fairly (TCF) requirements, the Consumer Duty 12/04/22 Go to article
Three ways digital transformation is strengthening compliance United by the principle of ensuring firms do their part to provide a fair and transparent service 29/03/22 Read more
News How prepared are you for the Consumer Duty? The FCA’s long-awaited Consumer Duty is expected to hold regulated firms to a whole new standard of 25/03/22 Go to article