Retail lending Archives

FCA fines highlight the need for better customer support

Two recent huge fines imposed by the FCA have once again spotlighted the ongoing need for

24/10/24 Read more

Five key questions to consider when changing your advice model

Recently there has been an uptick in investment advice firms looking to make some material

22/08/24 Read more

Discretionary commission arrangements review – do I need to act?

“Firms who expect the Barclays hearing to result in this issue going away

22/08/24 Read more

Case study: Calculator build and assurance

Redress project streamlined with bespoke calculators

07/08/24 Read more

Case study: Responsive resourcing

Responsive resourcing keeps compliance audit on track

29/07/24 Read more

Case study: Specialist resourcing

Large scale resourcing gets remediation project moving

29/07/24 Read more

Case study: RegTech remediation project

Harnessing the power of RegTech, we saved our client £1.2m in project costs.

24/07/24 Read more

Case study: RegTech enabled Past Business Review

RegTech enabled PBR saves £3m

24/07/24 Read more

Case Study: Outsourced business assurance accelerated by RegTech

Discover how our high-performance business assurance helped a client deal with a fluctuating workload faster and with superior quality.

24/07/24 Read more

Case study: Project rescued by RegTech

Find out how we rescued and turned around a struggling arrears remediation project and cut the review times by a quarter.

24/07/24 Read more

Case study: AML Customer Due Diligence Review

Risk diminished with strengthened customer due diligence

18/07/24 Read more

Case study: AML Review & Remediation

AML defences reinforced with review

18/07/24 Read more

Case study: Redress calculations

Redress expertise slashes review costs by 20%

18/07/24 Read more

Case study: Defined benefit transfers

A tailor-made method method to stand the test of time

24/06/24 Read more

Case study: Past business review

Quickly scaling up to deliver large scale past business review

24/06/24 Read more

A reflection: Identifying potentially vulnerable customers then and now

The FCA issued Occasional Paper No.8: Consumer Vulnerability in 2015. It was published with

11/06/24 Read more

How to deliver fair treatment to customers who are (or may become) vulnerable

The FCA has recently imposed a fine of over

06/06/24 Read more

Consumer Duty: FCA review highlights risks for motor insurance customers

FCA outlines new expectations for motor insurers following claims handling review

10/04/24 Read more

FCA announces review into firms’ approaches to vulnerability for 2024

On

20/03/24 Read more

News

FCA publishes Guidance Consultation on Financial Promotions on social media

In the FCA’s Business Plan for 2023/24, it prioritised reducing and preventing consumer harm,

02/08/23 Read more

FCA Business Plan: Consumer care tops regulatory agenda for 2023/24

The FCA has today launched its Business

05/04/23 Read more

FCA’s Appointed Representative regime and the regulatory focus on Principal firms

As the new FCA’s S165 data collection for Principal firms comes into action this Thursday

07/12/22 Read more

Webinar recap: Understanding the Consumer Duty’s good customer outcomes

Last week Consumer Duty expert and TCC’s

28/11/22 Read more

Webinar Recap: Why Consumer Duty compliance is critical for financial services firms

On Monday, 31st October 2022, TCC’s Associate Director and Consumer Duty expert Neil Dethick

15/11/22 Read more

Intelligent compliance for outcomes that matter

Navigating ongoing advice servicing challenges in wealth management

What firms should take from the FCA's latest portfolio strategy letter

Hopcraft: Is DCA PPI2?

FCA fines highlight the need for better customer support

How do large firms with an abundance of resources fall foul of FCA regulations?

Ongoing advice services and retirement income advice are key priorities in the latest FCA update

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FCA fines highlight the need for better customer support

Five key questions to consider when changing your advice model

Discretionary commission arrangements review – do I need to act?

Case study: Calculator build and assurance

Case study: Responsive resourcing

Case study: Specialist resourcing

Case study: RegTech remediation project

Case study: RegTech enabled Past Business Review

Case Study: Outsourced business assurance accelerated by RegTech

Case study: Project rescued by RegTech

Case study: AML Customer Due Diligence Review

Case study: AML Review & Remediation

Case study: Redress calculations

Case study: Defined benefit transfers

Case study: Past business review

A reflection: Identifying potentially vulnerable customers then and now

How to deliver fair treatment to customers who are (or may become) vulnerable

Consumer Duty: FCA review highlights risks for motor insurance customers

FCA announces review into firms’ approaches to vulnerability for 2024

FCA publishes Guidance Consultation on Financial Promotions on social media

FCA Business Plan: Consumer care tops regulatory agenda for 2023/24

FCA’s Appointed Representative regime and the regulatory focus on Principal firms

Webinar recap: Understanding the Consumer Duty’s good customer outcomes

Webinar Recap: Why Consumer Duty compliance is critical for financial services firms

Filter by —

FCA fines highlight the need for better customer support

Five key questions to consider when changing your advice model

Discretionary commission arrangements review – do I need to act?

Case study: Calculator build and assurance

Case study: Responsive resourcing

Case study: Specialist resourcing

Case study: RegTech remediation project

Case study: RegTech enabled Past Business Review

Case Study: Outsourced business assurance accelerated by RegTech

Case study: Project rescued by RegTech

Case study: AML Customer Due Diligence Review

Case study: AML Review & Remediation

Case study: Redress calculations

Case study: Defined benefit transfers

Case study: Past business review

A reflection: Identifying potentially vulnerable customers then and now

How to deliver fair treatment to customers who are (or may become) vulnerable

Consumer Duty: FCA review highlights risks for motor insurance customers

FCA announces review into firms’ approaches to vulnerability for 2024

FCA publishes Guidance Consultation on Financial Promotions on social media

FCA Business Plan: Consumer care tops regulatory agenda for 2023/24

FCA’s Appointed Representative regime and the regulatory focus on Principal firms

Webinar recap: Understanding the Consumer Duty’s good customer outcomes

Webinar Recap: Why Consumer Duty compliance is critical for financial services firms

FCA fines highlight the need for better customer support