TCC Group

TCC Group

Trusted compliance partner

25/02/21

Connecting you to insight: Supporting your vulnerable customers

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With over half of your customers displaying at least one characteristic of vulnerability, there’s a high chance a large proportion of your customers are vulnerable. Making sure you treat them fairly is in your best interests as well as theirs.

Download to discover what you need to do to enhance your vulnerable customers strategy across the whole customer journey.

How can we help?

Create a vulnerable consumer strategy

Assess your current practices and behaviours to understand the impact on vulnerable customers

Provide a gap analysis

Provide vulnerability training to senior managers and front line staff

Carry out a vulnerability audit

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We'll help you treat all your customers fairly

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Essential industry insights and analysis of latest critical regulatory priorities

The financial services sector has been abuzz with a variety of pressing issues - from ongoing advice services, motor finance and Consumer Duty expectations, to the crucial role of technology for outcome evidencing.