How-to guides
Your complete guide to the FCA's Business Plan 2023/24
26/05/23
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Connecting you to insight: Supporting your vulnerable customers
With over half of your customers displaying at least one characteristic of vulnerability, there’s a high chance a large proportion of your customers are vulnerable. Making sure you treat them fairly is in your best interests as well as theirs.
Download to discover what you need to do to enhance your vulnerable customers strategy across the whole customer journey.
How can we help?
Create a vulnerable consumer strategy
Assess your current practices and behaviours to understand the impact on vulnerable customers
Provide a gap analysis
Provide vulnerability training to senior managers and front line staff
Carry out a vulnerability audit
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We'll help you treat all your customers fairly