Richard Lee is Client Account Director for TCC and Recordsure. Prior to joining the company, Richard spent five years in the enterprise SaaS software industry working for NICE Nexidia. Here he gained extensive expertise in enabling organisations to grow their revenues leveraging analytical insights from their customer interactions.

Richard is a versatile financial services professional with a broad skillset in helping firms achieve their compliance strategies and has hands-on experience working with large contact centre operations to create bespoke solutions for improving monitoring and evidence of Consumer Duty outcomes.

He also worked on projects delivering trader surveillance systems for investment banks and Force Control Rooms for UK Police Forces and held several pan-EMEA leadership roles at prominent enterprise SaaS software businesses, focused on Business Intelligence (BI), data quality and mobile device management (MDM) applications.

Richard began his commercial career after 13 years in the military, which saw him serve in several operational theatres worldwide.