How-to guides
New Consumer Duty: firms are required to have an implementation plan in place by October 2022
27/07/22
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Effective customer communications
Confusing customers and alienating contacts – clearly not the aim of the financial services industry when communicating with customers. But so often, this is exactly what happens.
Download our Understanding Smarter Customer Communications white paper for clear guidance on the FCA’s expectations and key considerations for communications success.
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