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Navigating ongoing advice servicing challenges in wealth management
The Consumer Duty is intended to raise the bar for customer protection across financial services, placing
20/11/24
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Rethinking vulnerability for the Consumer Duty era
The Consumer Duty is intended to raise the bar for customer protection across financial services, placing much greater emphasis than before on firms’ need to identify and manage vulnerability among their customers on an ongoing basis.
In Money Marketing, TCC Group’s Chief Product Officer Garry Evans examines how this new, higher standard will require firms to take a more proactive approach to vulnerability issues – and gives some tips on devising a futureproof safeguarding strategy.
Read the full article here.