371 Results found.

Three rules for turning complaints into valuable lessons

Insight — 14/06/22
How can you approach complaints in a way that's constructive for both parties? In FT Adviser, Associate Director Neil Dethick explains his three-step process for helping unsatisfied customers navigate your complaints procedure -  and how you can transform less-than-stellar outcomes into a learning

Spotting the warning signs of a risky acquisition

Insight — 25/05/22
The financial sector is currently experiencing a significant surge in acquisitions. And though these can be an efficient way of expanding your distribution, it’s essential you do your homework first to ensure a target firm won’t end up saddling you with hidden liabilities down the road. In Money

TCC Founder Joanne Smith to join judging panel at Women in GRC Awards 2022

Insight — 24/05/22
We’re very happy to announce that TCC and Recordsure Founder and Executive Chair Joanne Smith has been invited to lend her expertise as a judge at the 2022 Women in Governance, Risk and Compliance (GRC) Awards. This prestigious event recognises the important work being done by female thought leade

The top ten aims of the Consumer Duty

Insight — 12/05/22
With its focus on encouraging firms to take a bolder approach to customer care, the FCA intends the Consumer Duty to completely reframe how consumer protection is approached across financial services. But with so much focus on the ‘how’, it’s sometimes easy to forget why such an ambitious init

Are you resource-ready for the consumer debt crisis?

Insight — 26/04/22
UK consumers are currently experiencing a cost-of-living crisis unseen for decades, with petrol prices soaring to record levels in recent weeks and energy costs more than doubling this year. Inflation is expected to reach 7% in 2022 according to the latest Bank of England inflation report. With wage

Implementing the Consumer Duty: what are the foreseeable challenges?

Insight — 12/04/22
Replacing the previous Treating Customers Fairly (TCF) requirements, the Consumer Duty is expected to bring new standards of care across the entire client journey. But could it also lead to new operational challenges? In FT Adviser, Associate Director Neil Dethick outlines four potential complicat

#IWD2022: creating a menopause-friendly workplace

Insight — 31/03/22
For the month of March, we’ve been continuing the International Women’s Day celebrations with a blog series that aims to unpick some of the biases that still exist in the workplace and disproportionally impact women, many of which are rarely talked about. This week we’re rounding off our serie

Three ways digital transformation is strengthening compliance

Insight — 29/03/22
United by the principle of ensuring firms do their part to provide a fair and transparent service for clients, regulators around the world have signalled their intent to continue strengthening consumer protections and raising standards further over the next few years. And between the incoming Consum

How prepared are you for the Consumer Duty?

Insight — 25/03/22
The FCA’s long-awaited Consumer Duty is expected to hold regulated firms to a whole new standard of customer care - and with less than a year until it comes into effect, businesses should be doing all they can now to ease the transition. In Money Marketing, Associate Director Juana Diaz-Landinez o

#IWD2022: ending the workplace silence around fertility treatment

Insight — 24/03/22
This year’s IWD theme is focused on breaking bias for working women – we’re taking the stance to talk more openly about topics not often discussed over the water cooler. Today, our conversation with Philippa Brown, Junior Product Manager at Recordsure & TCC, brings us to the subject of fer

Chris Matthews

Meet the team
Chris joins TCC Group and Recordsure as the Chief Information Officer/Chief Information Security Officer to lead on our technical operations, infrastructure, and security. As an accomplished operational director, Chris possesses more than 20 years of experience in delivering transformative digital i

Joanne Smith makes finalist list for Innovator of the Year 2022 Award

Insight — 06/03/22
We're proud to announce that Joanne Smith, Founder and Executive Chair at TCC Group and Recordsure, has been named the finalist for the Innovator of the Year 2022 category by the UK FinTech Awards. The UK is a leading global hub for financial services and home to a burgeoning financial technology ma

Five-Minute Insights: Embedding Compliance with RegTech

Insight — 21/02/22
Sabrina Del Prete is a leading digital strategist and business transformation expert specialising in FinTech integration and development within financial services. Sabrina founded financial product governance and data analytics business Kore Labs in 2017 and is serving as the firm’s CEO. She also

Case Reviewer / Quality Checker

TCC is currently looking for a team of Case Reviewers and Quality Checkers for a high-profile Lifetime Mortgages / Equity Release Review Project. Start Date: End of March 2022 Duration: Approx. 9 months Client: Tier 1 Bank Location: Working from Home Date Rates: £250 - Case Reviewer (via an umbrel

How advisers can balance digital innovation and human relationships

Insight — 10/02/22
Recent research has shown that digital engagement with customers is rapidly becoming the norm for financial services firms - so what does this mean for the traditional one-to-one service that customers have come to expect? In Money Marketing, TCC and Recordsure Group CEO Joe Norburn gives his though