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From legal definitions to operational realities: who feels the impact?
The FCA’s proposed motor finance redress scheme has sparked concern across the sector, with many fearing
21/08/25
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Driving change: The Supreme Court ruling sparks industry debate
The FCA’s proposed motor finance redress scheme has sparked concern across the sector, with many fearing the bar for “unfairness” is set too low – potentially widening complaint scope and increasing liability.
This session, led by experts from TCC, Recordsure and Momenta, examines what the consultation could mean in practice. The FCA’s approach could trigger a wave of claims management company-led complaints, but a narrower focus, such as limiting cases to discretionary commission arrangements (DCAs) or shortening the lookback period, might ease the burden while heightening the need for robust, case-by-case handling.
Watch now or read the transcript below to gain insights on:
- The good: Clarity on FCA expectations, timelines and possible scope.
- The challenges: Managing CMC-driven complaints, resourcing large-scale remediation, and protecting brand reputation under scrutiny.
- What to do now: Assess exposure, prepare for multiple scenarios, strengthen governance and customer engagement, and explore how technology, including AI, can scale your response.
How firms act now will shape their risk, resilience and regulatory relationships for years to come.
Garry Evans, Chief Product Officer and Chief Commercial Officer for TCC Group
Hello, everybody, and welcome to this webinar from TCC, Momenta and Recordsure covering the recent ruling from the Supreme Court on motor finance commission arrangements.
My name is Garry Evans. I am the Chief Product Officer and Chief Commercial Officer for TCC Group incorporating both Momenta and Recordsure and I’m joined today by two colleagues, Gary Maude, who’s a highly experienced regulatory consultant and practitioner and who heads up the TCC advisory function and Mike Morris, the Head of Operations at Momenta, who’ve delivered countless remediation programmes and has been preparing for the DCA remediation and redress programme for more than 18 months.
We are going to be running some anonymous polls throughout this webinar. We’re really keen to get your views and how you are feeling given the news in the last two weeks and I want to reassure you that there’s no way for us to attribute any answers to you individually or to your firm and so these polls truly are anonymous.
The purpose of this webinar is to provide an overview of the Supreme Court ruling and the subsequent FCA commentary, but only as context. Since this has been covered several times in the past week by law firms.
The more interesting elements of today will be the TCC / Momenta house views on what the ruling will mean for the shape and size of the remediation and redress programmes, and the implications on operational teams and customers. In addition to that, we would also like to provide some guidance on what motor finance creditors need to do now in advance to the October update of the FCA.
Ready to see the full webinar – you can watch the full 30 minutes here.
If your firm is grappling with questions about the FCA’s proposed redress scheme, the scope of DCA-related complaints or operational readiness for large-scale remediation, don’t leave it to chance.
TCC Group, Recordsure and Momenta have the regulatory expertise, operational delivery capability, and cutting-edge technology to help you prepare, respond and protect your business. From strategic planning and policy reviews to resourcing, remediation delivery and AI-enabled complaint handling, we’ll help you navigate the uncertainty with confidence.
Contact us