459 Results found.
How can you approach complaints in a way that's constructive for both parties? In FT Adviser, Associate Director Neil Dethick explains his three-step process for helping unsatisfied customers navigate your complaints procedure - and how you can transform less-than-stellar outcomes into a learning
We’re thrilled to announce that we’ve been awarded 2022’s 'Financial Services Compliance Consultancy Firm of the Year in the United Kingdom' at the annual Global Advisory Experts Awards! Global Advisory Experts (GAE) is one of the most prominent international online resources for locating spec
The financial sector is currently experiencing a significant surge in acquisitions. And though these can be an efficient way of expanding your distribution, it’s essential you do your homework first to ensure a target firm won’t end up saddling you with hidden liabilities down the road. In Money
We’re very happy to announce that TCC and Recordsure Founder and Executive Chair Joanne Smith has been invited to lend her expertise as a judge at the 2022 Women in Governance, Risk and Compliance (GRC) Awards. This prestigious event recognises the important work being done by female thought leade
With its focus on encouraging firms to take a bolder approach to customer care, the FCA intends the Consumer Duty to completely reframe how consumer protection is approached across financial services. But with so much focus on the ‘how’, it’s sometimes easy to forget why such an ambitious init
UK consumers are currently experiencing a cost-of-living crisis unseen for decades, with petrol prices soaring to record levels in recent weeks and energy costs more than doubling this year. Inflation is expected to reach 7% in 2022 according to the latest Bank of England inflation report. With wage
We’re delighted to announce that Joanne Smith, Founder and Executive Chair at TCC and Recordsure, has been named Innovator of the Year at this year’s UK FinTech Awards! The UK FinTech Awards celebrate the many achievements and successes of the UK’s burgeoning FinTech and RegTech sector, reflec
Replacing the previous Treating Customers Fairly (TCF) requirements, the Consumer Duty is expected to bring new standards of care across the entire client journey. But could it also lead to new operational challenges? In FT Adviser, Associate Director Neil Dethick outlines four potential complicat
For the month of March, we’ve been continuing the International Women’s Day celebrations with a blog series that aims to unpick some of the biases that still exist in the workplace and disproportionally impact women, many of which are rarely talked about. This week we’re rounding off our serie
United by the principle of ensuring firms do their part to provide a fair and transparent service for clients, regulators around the world have signalled their intent to continue strengthening consumer protections and raising standards further over the next few years. And between the incoming Consum
The FCA’s long-awaited Consumer Duty is expected to hold regulated firms to a whole new standard of customer care - and with less than a year until it comes into effect, businesses should be doing all they can now to ease the transition. In Money Marketing, Associate Director Juana Diaz-Landinez o
This year’s IWD theme is focused on breaking bias for working women – we’re taking the stance to talk more openly about topics not often discussed over the water cooler. Today, our conversation with Philippa Brown, Junior Product Manager at Recordsure & TCC, brings us to the subject of fer
We’re very pleased to reveal that TCC and Recordsure have been named as the joint winners of the ‘Best RegTech Company’ title at this year’s FinTech Breakthrough Awards! Now in its sixth year, the FinTech Breakthrough Awards shine a spotlight on the most successful and influential companies,
Chris joins TCC Group and Recordsure as the Chief Information Officer/Chief Information Security Officer to lead on our technical operations, infrastructure, and security. As an accomplished operational director, Chris possesses more than 20 years of experience in delivering transformative digital i
We're proud to announce that Joanne Smith, Founder and Executive Chair at TCC Group and Recordsure, has been named the finalist for the Innovator of the Year 2022 category by the UK FinTech Awards. The UK is a leading global hub for financial services and home to a burgeoning financial technology ma
Sabrina Del Prete is a leading digital strategist and business transformation expert specialising in FinTech integration and development within financial services. Sabrina founded financial product governance and data analytics business Kore Labs in 2017 and is serving as the firm’s CEO. She also
Recent research has shown that digital engagement with customers is rapidly becoming the norm for financial services firms - so what does this mean for the traditional one-to-one service that customers have come to expect? In Money Marketing, TCC and Recordsure Group CEO Joe Norburn gives his though
Emma Parry has 20+ years of experience helping financial institutions strengthen their conduct and culture frameworks. A passionate ambassador for the power of technology in transforming risk management, she is the Founder and CEO of NovaFin Consulting and has previously held senior leadership posit
