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FCA Outcome 4: Consumer support

Spotlight on the FCA’s four Consumer Duty outcomes

19/10/22 Download

Consumer Duty compliance: how should firms approach the Four Outcomes?

With the deadline for Consumer Duty Implementation Plans now less than two weeks away, firms should be

19/10/22 Go to article

Five need-to-know Consumer Duty practicalities

It's no longer viable to think you've got it covered. Ensure you're meeting Duty requirements in practice, not just in theory.

12/10/22 Read more

Media enquiries

For all press related queries please contact the marketing team on 0113 261 5876 or email marketing@tcc.group

FCA Outcome 3: Consumer understanding

Spotlight on the FCA’s four Consumer Duty outcomes

11/10/22 Download

FCA Outcome 2: Price and value

Spotlight on the FCA’s four Consumer Duty outcomes

04/10/22 Download

FCA Outcome 1: Products and services

Spotlight on the FCA’s four Consumer Duty outcomes

27/09/22 Download

How to prepare for the FCA's new Consumer Duty regulations for positive, compliant outcomes

Practical and preparatory steps to Duty compliance

21/09/22 Download

Understanding the issues on Defined Benefits transfers

In the first of our subject matter expert interviews,

15/09/22 Read more

Three key steps to ensuring Consumer Duty readiness

With the FCA’s deadline for implementation plans confirmed for 31st October 2022, firms

24/08/22 Go to article

Case studies

Case study: Past business review

Quickly scaling up to deliver largescale PBR

24/05/23 Read more

Case study: Redress calculations

Redress expertise slashes review costs by 20%

22/12/21 Read more

Case study: AML Review & Remediation

AML defences reinforced with review

09/04/21 Read more

Case study: AML Customer Due Diligence Review

Risk diminished with strengthened customer due diligence

09/04/21 Read more

Case study: SMCR post-implementation review

SMCR review brings peace of mind in a chaotic time

06/07/20 Read more

The FCA's Appointed Representatives (AR) regime: more stringent oversight rules to take effect in December 2022

Earlier this week, the FCA published a new

04/08/22 Read more

New Consumer Duty: firms are required to have an implementation plan in place by October 2022

The wait is over, after over a year of debate, speculation and rumours from all corners of the

27/07/22 Read more

Women in Governance, Risk and Compliance: meet TCC and Recordsure’s Joanne Smith

After being named

26/07/22 Read more

Consumer Duty myth-busting: what do firms need to know?

Despite only weeks to go until the final Consumer Duty rules are announced,

15/07/22 Go to article

Two million missed payments and counting: the realities of the cost-of-living crisis

Why technology is the critical element when equipping your C&R function to better handle the inevitable influx of new calls

13/07/22 Read more

Three rules for turning complaints into valuable lessons

How can you approach complaints in a way that's constructive for both parties? In FT Adviser, Associate

14/06/22 Go to article

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TCC named UK’s Financial Services Compliance Consultancy of the Year at GAE Awards

We’re thrilled to announce that we’ve been awarded 2022’s 'Financial Services Compliance

01/06/22 Read more

Spotting the warning signs of a risky acquisition

The financial sector is currently experiencing a significant surge in acquisitions. And though these

25/05/22 Go to article

TCC Founder Joanne Smith to join judging panel at Women in GRC Awards 2022

We’re very happy to announce that TCC and

24/05/22 Read more

The top ten aims of the Consumer Duty

With its focus on encouraging firms to take a bolder approach to customer care, the FCA intends

12/05/22 Read more

Are you resource-ready for the consumer debt crisis?

A perfect storm is brewing for Collections and Recovery teams - here's how to manage it.

26/04/22 Read more