157 Results found.
Two years on from the FCA’s introduction of the Consumer Duty, many firms have made meaningful strides - but key expectations remain unmet. In a recent article, TCC's Senior Regulatory Consultant Juana Diaz-Landinez highlights persistent challenges around vulnerability, customer support and
At TCC Group, we’ve spent decades helping financial services firms not just stay compliant but build trust through doing compliance well. Lately, the landscape has shifted faster than many expected, in particular with the regulator tightening up expectations around evidence, suitability and good c
The financial services sector is under more pressure than ever. From new regulatory frameworks to growing customer vulnerability and the rising costs of non-compliance, firms are operating in an environment where missteps can have significant financial and reputational consequences. In this climate,
As the motor finance sector waits for clarity from the FCA on the final scope of its redress scheme, firms can’t afford to sit still. In this concluding part of our webinar, the panel outlines the recommended next steps for motor finance firms - from data mining and disclosure reviews to early pro
Resourcing is set to become one of the biggest challenges in delivering the upcoming motor finance remediation and redress programme. In this section of our recent webinar, Mike Morris Head of Operations at Momenta shares how the Supreme Court ruling has shifted the balance from high volume automate
The FCA may not be making headlines about ongoing advice service failings, but many wealth managers tell us that the regulator has been active, emphasising the requirement of robust evidencing of ongoing servicing under the Consumer Duty.Register for exclusive, in-person wealth management industry e
In this section of the webinar, our experts unpack the Supreme Court’s nuanced stance on commission arrangements - recognising that while such payments may be legal, the fairness of each case depends on its specific circumstances. Using the Johnson case as a focal point, they explore factors such
The Supreme Court’s recent ruling on discretionary commission arrangements (DCAs) has sent shockwaves through the motor finance sector, with far-reaching implications for redress and complaint handling. In this part of our webinar, Gary Evans and Gary Maude break down the facts — from the FCA’
The FCA’s proposed motor finance redress scheme has sparked concern across the sector, with many fearing the bar for “unfairness” is set too low - potentially widening complaint scope and increasing liability. This session, led by experts from TCC, Recordsure and Momenta, examines what the co
The FCA’s proposed motor finance redress scheme has sparked concern across the sector, with many fearing the bar for “unfairness” is set too low – potentially widening complaint scope and increasing liability. During our recent webinar: Driving change – FCA redress and the future of motor
On Sunday 3rd August 2025, the FCA confirmed it would consult on a compensation scheme which seeks to provide redress to consumers who were treated unfairly when taking out motor finance.This announcement followed Friday’s landmark ruling by the Supreme Court on three cases where the Court of Appe
The motor finance industry is on the brink of a regulatory shift that could reshape how firms handle commissions, complaints and customer redress. At the heart of it all is the October 2024 Court of Appeal ruling that declared it unlawful for brokers to receive commissions from lenders withou
Two years on from the FCA’s introduction of the Consumer Duty, many firms have made meaningful strides - but key expectations remain unmet. In a recent article, TCC's Senior Regulatory Consultant Juana Diaz-Landinez highlights persistent challenges around vulnerability, customer support and
In an era of rising regulatory pressure, growing vulnerability in consumer markets and evolving expectations from the FCA, financial services firms are under more scrutiny than ever. Operational resilience, regulatory responsiveness and customer outcomes are no longer just priorities - they
In an increasingly complex regulatory environment, firms are under mounting pressure to evidence the delivery of ongoing advice services in a consistent, transparent and compliant way. At TCC, we understand these challenges because we've successfully helped navigate them, at scale and under s
Background The client initially engaged TCC to support the firm with business-as-usual complaints, and TCC provided a team of approximately 20 contract associates. In theory, this should have been a straightforward engagement, but in practice, the client needed additional support with refining its p
Mergers and acquisitions in the financial services sector can unlock tremendous value but only when approached with the right level of scrutiny. Regulatory risk, legacy liabilities, cultural misalignment, and client book quality are all critical factors that can make or break a deal. Whether
At intelliflo’s Innovate 2025 event this week, a spotlight was cast on one of the most urgent issues facing financial services firms: the growing regulatory pressure to deliver – and prove they’ve delivered – ongoing advice services to their clients. Presented by TCC’s Strategic Reg
Money Marketing's Lois Vallely reflects Jason Wintie's speech on the regulator's position on ongoing advice, delivered at intelliflo’s innovate conference, 10 June. Jason Wintie is Technical Director at TCC. The FCA remains focused on “ongoing advice,” preparing follow‑up reviews of 22 firms
In the final part of our vulnerable customers webinar series, Garry Evans, TCC’s Chief Product and Commercial Officer outlines TCC’s house view which aligns with the FCA’s five key areas of focus. Watch as Garry summarises the importance of aligning culture and strategy, designing adaptable se
Part three of our vulnerable customers webinar focuses on how firms can better support customers in vulnerable circumstances. Garry Evans, TCC’s Chief Product and Commercial Officer introduces the idea of creating "safe environments" for disclosure, leading Senior Regulatory Consultant, Juana Diaz
In part two of our recent webinar, TCC’s Chief Product and Commercial Officer, Garry Evans invites Director of Advisory Practice, Gary Maude, to delve deeper into the practical areas where firms must focus their efforts to support customers with vulnerable characteristics. Gary offers a comprehens
In a recent TCC webinar, our in-house experts - Garry Evans, Chief Product and Commercial Officer, Gary Maude, Director of Advisory Practice, and Juana Diaz-Landinez, Senior Regulatory Consultant - shared practical insights on what the FCA’s expectations around vulnerability mean for firms in real
As the regulatory landscape sharpens its focus on support for vulnerable customers, financial services firms are under renewed scrutiny from the FCA. And while the regulator’s guidance hasn’t changed significantly, its message is clear: too many firms are failing to consistently apply existing r
