Effectively managing the increased DB risk
Insight — 26/05/20
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Introducing TCC and Temporall Partnership
Insight — 13/05/20
How to deliver the right outcomes for vulnerable customers in the new era
Insight — 04/05/20
Connecting the dots: regulatory priorities for 2020/21
Insight — 15/04/20
Stay connected: FCA shifts priorities amid Covid-19 crisis
Insight — 02/04/20
What are you doing to help your customers in persistent debt?
Insight — 12/03/20
Connecting the dots: Your guide to the FCA’s Sector Views 2020
Insight — 11/03/20
A Compliance Christmas Carol
Insight — 17/12/18
Ebenezer Scrooge is undoubtedly one of the most infamous bankers to ever spring forth from the pages of a book. “Hard and sharp as flint, from which no steel had ever struck out generous fire; secret, and self-contained, and solitary as an oyster.” Charles Dickens, A Christmas Carol, 1843 Althou
Interrogating advisers’ duty of care
Insight — 03/08/18
David Boyhan discusses whether contingent charging is all it’s cracked up to be
Insight — 28/06/18
What do outstanding advice firms have in common?
Insight — 22/06/18
FCA consults on overdraft proposals to protect consumers in the high-cost credit and overdraft sectors
Insight — 18/06/18
High-cost credit is used by over three million consumers in the UK, generally those who are the most vulnerable. In light of this, the FCA is continuing its focus on the protection of consumers and its ongoing assessment of vulnerability with a consultation on the high-cost credit and overdraft sect
Ensuring vulnerable customers are treated fairly
Insight — 07/06/18
Summary: GC 18/2 – Fairness of variation of contract terms
Insight — 04/06/18
Why now? The FCA withdrew its previous guidance on unfair contract terms back in 2015 and 2016 and has issued draft guidance for consultation based on current legislation. The new guidance sets out the FCA’s understanding of how current laws on unfair terms operate in the context of variation term
New FSCS proposals are good news for customers
Insight — 21/05/18
The shift towards greater customer accountability
Insight — 17/04/18
The historic customer detriment caused by the actions of financial services firms has sent consumer protection to the top of the FCA’s agenda, with a focus on vulnerable customers. Firms are now under increasing pressure to review policies, procedures and controls to ensure they consider and prote
FCA update on work in the high-cost credit sector
Insight — 05/02/18
In a feedback statement issued in July 2017, the FCA outlined a number of concerns within the sector, including overdrafts, rent-to-own, home-collected credit and catalogue credit. The regulator’s ongoing work in this area has highlighted a need for market intervention, but also limitations in wha
What does the FCA’s future consumer strategy presage?
Insight — 06/12/17
Compliance Tips for Dealing with Vulnerable Customers
Insight — 04/12/17
The FCA’s future approach to consumers: A summary
Insight — 13/11/17
The FCA’s future approach to consumers: Key take-aways
Insight — 13/11/17
Effective customer communications
Insight — 31/10/16
Are you suffering from ‘Positive Consumer Outcomes’ fatigue?
Insight — 14/01/16
Have you ever heard something so many times it loses its intended meaning? We are probably all guilty, in both our personal and professional lives, of building up a bank of ‘stock phrases’ which we use time and time again, but which, with each use, loses meaning and impact. As the regulator shif